Mercedes-Benz of Union - Service Center

They had our vehicle in their care for about 10 weeks, sent it to body shop as per service rep, and was told by body shop they can not return car to us because nothing was fixed. Body shop which was excel sent it to body shop as per service rep, and was told by body shop they can not return car to us because nothing was fixed. Body shop which was excellent had to clean up the mess. Took another 2 weeks but did the job to the T, not Union Ray Catena Service department. Embarrassment. More

Thank you Ichiaka Doumbia for a good service. It takes so quickly during my coffee time. It takes so quickly during my coffee time. More

My service advisor Dawn D'Angelo is great. She's pleasant, professional and very helpful! She's pleasant, professional and very helpful! More

Dawn A'rgenio is my service advisor and is always fantastic to work with. Responsive, prompt, efficient, and reliable. She makes sure that everything is done and always accommodates my crazy schedul fantastic to work with. Responsive, prompt, efficient, and reliable. She makes sure that everything is done and always accommodates my crazy schedule. A+ More

Great customer service Dawn was fantastic and she kept me posted of what was going on at all times me posted of what was going on at all times More

Dawn help me a lot in servicing my car. I can recommend her to all my friends. Leon Rodriguez I can recommend her to all my friends. Leon Rodriguez More

Dawn was an exemplary service advisor Very knowledgeable Very courteous Very helpful Very obliging Very passionate about her job knowledgeable Very courteous Very helpful Very obliging Very passionate about her job More

I just would like to take the time to appreciate Dawn my advisor for such wonderful service she always gives me. Thank You advisor for such wonderful service she always gives me. Thank You More

Ichiaka Doumbia always assist me when I bring in my car for service, He is very knowledgeable and efficient. for service, He is very knowledgeable and efficient. More

The only reason we go to this branch of Ray Catena is because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls (which as everyone knows can be very important to alleviate car issue anxiety), arranging pick up and drop off, and overall just being so knowledgeable about processes and timelines. One time I called her and I heard her literally walk to the mechanic and give an update right then and there. Who does that? Dawn is the best and I wish every car shop had someone just as diligent and amazing as her. More