Mercedes-Benz of Union

Jessica Cohen made our car buying experience very positive. She is a wealth of knowledge and very customer focused. She is not your typical car sales professional. Jessica worked with us to ensure th positive. She is a wealth of knowledge and very customer focused. She is not your typical car sales professional. Jessica worked with us to ensure that we were very pleased with our purchase and felt that we got a good deal and made the right decision. I would highly recommend anyone to work with her. More

I bought my wife her first Mercedes Benz from Ray Catena of Union. We just bought our first SUV also from MB of Union. This is our 5th Mercedes Benz. The "new car buying experience" is always stressful for of Union. We just bought our first SUV also from MB of Union. This is our 5th Mercedes Benz. The "new car buying experience" is always stressful for people nowadays. Cars have so much technology which makes the "experience" stressful and the choices so much harder to make. We were coming out of a leasing contract and we knew we wanted another Benz in our garage. We were not sure of the vehicle model we wanted to get This time was a little bit confusing because my wife wanted a SUV and I was looking at a sedan. I made contact with Mr. Victor Kaczynski (Sales Manager) who I know for many years. I explained him our dilemma and he invited us to see our choices. We went to the dealer, he immediately greeted us, spoke for a few minutes and had us meet with our new Sales Consultant Ms. Jessica Cohen. Jessica showed us the new cars upstairs (2nd floor). Jessica was so pleasant and professional from the start. She knew her product line very well and made it easy for us to see any vehicle we had in mind. Our first meeting went well. For our second meeting, Jessica invited us for a test drive in the SUV we had in mind. Jessica explained every detail in the vehicle with surgical precision. She made it easier for us to seal our choice of vehicle best for us. Jessica is not only professional and knowledgeable with the Benz line, she is extremely patient (walked with us, got the keys and showed us the vehicles) and attentive (she listened to our vehicle needs) . She answered every question we had, including vehicle service and all purchase options available to us in order to get into our new vehicle. After we decided on the SUV, Jessica made sure "Our SUV" will not be sold to anyone by mistake (over 100 people were interested in the MB website) while we were looking into all options from our end. Jessica was in constant communication with us to see if we needed anything else from her in order to avoid any delays during the process. Everything was approved and picked up our new SUV. Jessica made the paperwork process so easy and simple. Our vehicle was ready for delivery outside and she made sure someone from the staff (delivery team), went over all the details of the car with us. Our car buying experience at Ray Catena of Union was not only digital and seamless, but was personalized. We want to thank the GM, GSM, SM and everyone involved in the day-to-day operation at Ray Catena of Union for a wonderful job. Special thanks to Victor and Jessica for making our "car buying experience" easy. Jessica , any and all future references I may have, I will guide them your way. You are a rising 5-Star gem in the car industry.!!!! H & H More

Jess is absolutely awesome. I have bought many cars for myself and family members and working with Jessica Cohen was absolutely awesome. From the onset, Jess was helpful with a I have bought many cars for myself and family members and working with Jessica Cohen was absolutely awesome. From the onset, Jess was helpful with all of my requests and needs in a new car - she was extremely patient and attentive as I decided which model was best for me at this time. Beyond the purchase experience, Jessica helped with service items and made sure that I was taken care of. I will definitely be returning to work with Jess and have recommended clients her way. More

Lenny reached out 6 months before our lease expired. He was professional, very knowledgeable and courteous from our first interaction. He was a true advisor throughout the process of deciding whether to He was professional, very knowledgeable and courteous from our first interaction. He was a true advisor throughout the process of deciding whether to buy out of lease or order a new vehicle through finalizing our new lease. More

This is my 4th Mercedes Benz. I am very happy.my car is very hi tech and good next generation car. Also great service and extremely nice help. Lenny was wonderful. I was very I am very happy.my car is very hi tech and good next generation car. Also great service and extremely nice help. Lenny was wonderful. I was very happy and highly recommend! More

I'm very satisfied with the entire service team, there were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. More

Excellent service. Lenny was very helpful and diligent. I definitively recommend this business and its services. Lenny was very helpful and diligent. I definitively recommend this business and its services. More

The dealership was extremely helpful and welcoming. I really enjoy every moment and felt like I was being supported the whole time. Lenny was a wonderful person and I’m thankful for him being my sales I really enjoy every moment and felt like I was being supported the whole time. Lenny was a wonderful person and I’m thankful for him being my sales person. More

Did a great job with my car. Very fast Service. would def recommend to someone else Very fast Service. would def recommend to someone else More

Great customer service. ..Lenny went above and beyond for us to get our new 2022 GLE 350. He gave us enough options, answered all of our questions and explained the process s ..Lenny went above and beyond for us to get our new 2022 GLE 350. He gave us enough options, answered all of our questions and explained the process step by step. We were just in and out..love the car. Wonderful experience, 5 stars for efficiency. Will be back... More