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Mercedes-Benz of Union

Union, NJ

4.6
814 Reviews
Courtesy Vehicles As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements. Shoe Shine Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge. Monday through Friday 9:00 AM- 2:00 PM Car Wash When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations. Monday- Friday 9AM-4PM *Hours vary from location to location Guest lounge Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table! Café And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
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2585 Route 22 West

Union, NJ

07083

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Showing 814 reviews

July 16, 2023

Lenny Inserra is awesome! Called him first thing one morning with my eye on a CLA250 in inventory and by day’s end I was driving it home. Super helpful and knowledgeable, prof More

by Brightonblt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Inserra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shout out to Brandon who walked us through the car’s features
July 01, 2023

I went in just to look! Walked out buying my first Mercedes! So happy. Lenny was great to work with ! I would definitely use this dealership again!! More

by Add1953
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Inserra
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2023

They are really selling cars, but they are the worse on the service center. It takes 1 month for you to schedule a service and hours to replace a tire. Go to other Mercedes dealers because I always have is More

by Fernanda Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Kazdan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Kaczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Mercedes-Benz of Union responded

Hello Fernanda, I apologize for the inconvenience. We strive to accommodate everyone of our clients needs in both sales and service everytime. I will research your account and reach out direct. Thank you, Dan Liguori

Jun 13, 2023 -

Fernanda Silva responded

Hi Dan, thanks for replying my review. When I wrote it, I was very frustrated because I had to wait 2 hours and 30 minutes to have my tire replaced. I think Mercedes is an expensive brand and their customer should have a better service. Next year, I am planning to get a brand new car and I would love to buy it from Mercedes, but I am not sure if I want to continue to have the same service. I always have to wait over a month to get a service done, for example my seat is not moving and I have to drive very uncomfortably until July 3. I believe it is a safety issue, because my husband can’t barely fit on the driver’s seat, he is very tall and the seat doesn’t adjust anymore. I truly hope you find a way to serve the clients better because we all love Mercedes. Thanks for your attention.

May 21, 2023

Very nice dealership with good inventory of vehicles. The sales process was easy and our sales rep Lenny is a true professional. More

by Mikekaganek
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Inserra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

A great place to buy a certified car. The people are pleasant and the service is excellent. More

by Tonyrybner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

Jessica was super helpful during the whole process. She was able to answer all of the questions we had and got us the car we liked. She made everything easy and smooth. We had a very good experience More

by Horlick62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

Lenny was very knowledgeable of the GLE 350 I decided to lease, he was very polite, professional & attentive More

by Missbossy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Inserra
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

Victor and Lenny were amazing. They work diligently to get the car we wanted in the color we wanted. The car was several hundred mules away and they got it for us at no extra cost. More

by Jackjakub52
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Kaczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Inserra
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2023

Great experience with the dealership. Jessica helped us through the process of selection, build and delivery. She is very knowledgeable, courteous and thorough. More

by Kishore
Recommend Dealer
Yes
Employees Worked With
Jessica Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2023

Very pleasant experience with Lenny and the dealership. Felt very welcoming and the visit was satisfying. More

by Ninaperez610
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Inserra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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