Mercedes-Benz of Union

Honest salesman, A+ dealership THIS is what a car buying experience should be like. What sets Mercedes Union apart from the other dealerships my husband and I went to is how they t THIS is what a car buying experience should be like. What sets Mercedes Union apart from the other dealerships my husband and I went to is how they truly pay attention to the smallest detail. I test drove the Mercedes GLA with Mike and signed with Brett.. and they were both fantastic. Just based off of those two, Ray Catena Mercedes in Union nails the perfect balance of professional and casual friendly atmosphere. My 2-year old was all over the place and both Mike and Brett just rolled with it. I really appreciated that because I never felt like I needed to rush and take my son home. I could take my time and really take everything in. (In contrast, when I was at Lexus Edison, some old guy rudely told my husband that Noah was being too loud - which he really wasn't. That pissed off my husband, and we left.) The people I met at Mercedes Union are not pretentious as you'd expect from a luxury car brand. I couldn't remember Brett's name, and it was a comical 5 minutes with the receptionist. It's just a great atmosphere. We happened to come for Customer Appreciation Day and we ate a fantastic complementary barbeque lunch - huge step up from the gnats in the donuts case at Union Volkswagen. Details. My husband wanted to do research before we signed anything, and no one hounded us to come back like I've experienced with other dealerships. Really appreciated that. When we came back, Brett remembered Noah's name and let Noah play with his desk phone and calculator. Again, details. My husband is 100% left brain, so because he knows the leasing formulas for "residual value... something, something," he always asks for the price, then asks for the price breakdown to see if we're dealing with an honest person. Brett gladly showed us the price breakdown when we asked and there were no snake moves or price hiking tricks. Really refreshing to deal with an honest guy. My new car tutorial with Mike was awesome too. He took his time with me and even slowed down and repeated himself when I was getting information overload. I haven't been to Ray Catena's other dealerships, but I think Union Mercedes really sets the standard for car dealerships. Ray really takes care of his employees so in turn they seem to be more inclined to take care of their customers. I highly doubt I'll go anywhere else once my lease is up. More

Victor Kaczynski: friendly, personable, honest, knowledgeble I've driven various luxury autos for the past 15 years - I had never considered Mercedes due to the ostentatiousness associated with the brand, but al I've driven various luxury autos for the past 15 years - I had never considered Mercedes due to the ostentatiousness associated with the brand, but alas, it took but one test drive, and I forgot all about my modesty. My husband and I ended up buying two in a little over a month. Our initial experience at the dealership for the first sales was nothing worth noting. Our second experience was even worse - the salesman was so rude and disrespectful that I regretted ever going through with our purchases. It was only due to an issue we had with the second Benz that the dealership really came through and showed us that there is more to the dealership than one disinterested salesman. This is when James Castello (Sale Manager) and Victor Kaczynski (Sales) came in and rose to the occasion. James, I really want to commend you for the professionalism and fairness you showed us despite the very difficult situation you were dealt. Also, thank you for hooking me up with Victor Kaczynski. As I had mentioned before, I've been driving various brands so I’ve dealt with many salesmen in my 27 years of driving, Victor is nothing short of exemplary. He is friendly, personable, knowledgeable, respectful, honest, and he was sympathetic to my situation. He took time and showed much care in giving me the best service possible. I did not feel like a sales number, but a valued customer. Now this is the kind of experience I would expect from a Mercedes Benz dealership. I am now one happy customer. Thank you James and Victor! More

Low Pressure, Extremely Knowledgeable, Great Experience As the lease on my BMW was coming due, I started shopping around for a new car. When I entered this dealership, by luck, Stan Baum stepped in to help As the lease on my BMW was coming due, I started shopping around for a new car. When I entered this dealership, by luck, Stan Baum stepped in to help me, and he was great to deal with. I started off looking for a CLS 400, but unfortunately, given it is only a four seater, proceeded to drive Stan nuts by running through every car Mercedes has to offer (and visited 3 times, with a few test drives). He not only knew all of the technical aspects of each different vehicle and their offerings, but more importantly to me, was patient and did not pressure for a sale. After we talked it through, I decided on a C300 4Matic, which he got for me on a lease at very good pricing. All in all, Stan was a real pleasure to deal with and I couldn't be happier with the care. I would strongly recommend working with Stan in looking for a new or leased vehicle. More

leased a car twice from Chris Popin Chris was professional, took time to answer all questions, and found me the car I wanted at the price I wanted. The dealership also has a great servic Chris was professional, took time to answer all questions, and found me the car I wanted at the price I wanted. The dealership also has a great service department. More

Fast, Respectful & Easy One of the most painless shopping experiences I've had! I've purchased and leased over 20 vehicles in my lifetime and by far Ray Catena and Stan "The One of the most painless shopping experiences I've had! I've purchased and leased over 20 vehicles in my lifetime and by far Ray Catena and Stan "The Man" Baum delivered an experience that was truly a delight. The process was fast, no pressure and I truly felt that they understood my needs and met them! I highly recommend Ray Catena if you have any interest in acquiring a new vehicle. More

Relaxing and comfortable to deal with. From the moment I walked into the showroom, to the delivery of the vehicle, it was extremely relaxing and comforting knowing that we had a salesman th From the moment I walked into the showroom, to the delivery of the vehicle, it was extremely relaxing and comforting knowing that we had a salesman that was knowledgeable and honest. Stan Baum helped me chose my next Mercedes model and once I did, he did all of the work. I returned the following day and I knew what I was paying and was completely satisfied (and pleasantly surprised). All of the paperwork was completed and the new car was ready to go. Dealing with Stan was an absolute pleasure and I never felt pressured or forced into anything. In fact, the opposite was true, I felt more like I was buying a good pair of shoes and when I walked out, I knew I had exactly what I wanted and not only was the fit right, but so was the color and style. I have to commend Ray Catena on employing people that have the work ethic that usually only the owner of a business has. More

Exceptional experience Buying a car was never something that we looked forward to. Stan was professional, courteous, knowledgeable, worked hard to find the vehicle that we Buying a car was never something that we looked forward to. Stan was professional, courteous, knowledgeable, worked hard to find the vehicle that we wanted and perhaps best of all, didn't hustle us. In short, because of him, the experience was a pleasure. In general, the dealership at Union was unlike anything we'd experienced before. We will be back and give Stan and Ray Catena Mercedes Benz of Union our highest recommendation. More

Couldn't Be Happier Just bought my car from Chris Popin at Ray Catena Mercede Benz in Union and I couldn't be happier! From the moment I walked in he made us feel at home Just bought my car from Chris Popin at Ray Catena Mercede Benz in Union and I couldn't be happier! From the moment I walked in he made us feel at home and welcome! He was very professional, knowledgable, and thorough! If your looking into a Mercedes Benz make an appointment with Chris and you will not be disappointed! Thanks Chris and see you when it's time for my next one!!!! More

well experince i really recomended my Experience with Ray Catina dealer was Excellent my car was ready in 1 hour and my selling agent Victor it is awsone very well educated and know eve my Experience with Ray Catina dealer was Excellent my car was ready in 1 hour and my selling agent Victor it is awsone very well educated and know everything about the car, the procest of negociation went very well. More

Super Satisfactory Buying Experience! It was a stress-free, pleasant shopping experience at Ray Catena's Mercedes Benz. There was no pressure andChris Popin, our sales associate did every It was a stress-free, pleasant shopping experience at Ray Catena's Mercedes Benz. There was no pressure andChris Popin, our sales associate did everything to accommodate us after we made our decision to purchase. He did any and all he could do to meet our requirements. The day we picked up the car was wonderful. The whole team got us on the road educated and comfortable with our new high tech vehicle. Nick, the tech guy spent all the time we needed to make us understand our new GLK! We would recommend Chris, Nick and Ray Catena Mercedes Benz Union to anyone interested in buying a new car! Thanks again! More