Mercedes-Benz of Union

Awesome Product Concierge - Chris B Chris is the most organized and knowledgeable person I have ever met. He took me through all the features of my new GLE350. I would not have had the Chris is the most organized and knowledgeable person I have ever met. He took me through all the features of my new GLE350. I would not have had the patience to learn or read about everything. He paired my entire families phones to the car, programmed my favorite stations, added my home address to the navigation system and on and on...very personal touch. Great guy. Does the rating scale go higher than a 5 ? I give Chris a 6 ! More

Mia and Chris Bradfield were great They were Very professional and very efficient. Got everything done quickly. I am very happy with my experience. better than the bmw dealership too! They were Very professional and very efficient. Got everything done quickly. I am very happy with my experience. better than the bmw dealership too! Thanks More

Top notch salesman! Rich spent the time to explain all financing and leasing options. I was reluctant to lease (since this would be my first time) but Rich was patient a Rich spent the time to explain all financing and leasing options. I was reluctant to lease (since this would be my first time) but Rich was patient and thorough and explained all of my options. I have bought many cars and working with Rich was hands down the easiest most flawless transaction. I was surprised how quickly he got me in to my new car. I never felt pressured, haggled or rushed. Rich followed up with me up to make sure that I was happy with my purchase and was kind enough to walk me around the dealership to explain all of the great services Ray Catena has to offer. I would recommend anyone that is in the market to purchase a Mercedes Benz to ask for Rich. He will certainly make your car buying experience a pleasurable one! More

Excellent service rendered by Nick Bradfield Nick described the workings of my new C300,4 magic. He was enthusiastic and engaging throughout his presentation. Obviously knows his stuff and was v Nick described the workings of my new C300,4 magic. He was enthusiastic and engaging throughout his presentation. Obviously knows his stuff and was very patient with me. More

Beyond my expectations!!!! Sadly nowadays "Customer Service" is a thing of the past. NOT so with this first class dealership. My first interaction with them was a phone convers Sadly nowadays "Customer Service" is a thing of the past. NOT so with this first class dealership. My first interaction with them was a phone conversation with Thomas Ryder in the Sprinter division of the dealership. Tom was warm and welcoming answered my questions and left me feeling like my business mattered. A trip to the dealership confirmed my original thoughts. Tom was incredibly knowledgeable and helpful and we are thrilled with our purchase and will recommend this dealership to everyone! More

Easy In, Easy out, Good Deal Stan was patient with us from the start and got me where we needed to be fairly quickly. He was transparent from the beginning and never pushed us int Stan was patient with us from the start and got me where we needed to be fairly quickly. He was transparent from the beginning and never pushed us into something we didn't want. There was no waiting and Stan is super efficient. Communicated with me after I left the dealer and each day leading up to vehicle pickup. Always accessible and you won't believe how fast it took to complete the transaction on the day we picked up the vehicle - may have set records! What I found really great was Stan was proud to work for MB and most importantly Ray Catena. He loves what he does and he understands the importance of customer service and I'm sure that it helped us feel comfortable about purchasing a vehicle from him. More

Awesome! Great Service!!! Gary took his time with us and explained every detail. Second time Gary has helped us with purchasing our MB. I just can't seem to le Great Service!!! Gary took his time with us and explained every detail. Second time Gary has helped us with purchasing our MB. I just can't seem to leave Ray Catena MB, their service is just to good to leave. More

New Vehicle Purchase I was always interested in owning a Mercedes and once I came into contact with Troy Dawson my dream came true! Thank you Troy Dawson for your honesty, I was always interested in owning a Mercedes and once I came into contact with Troy Dawson my dream came true! Thank you Troy Dawson for your honesty, professionalism and purchasing experience very comfortable. More

Smooth Sailing! Awesome First Time Buyer of a MB Experience! Great Service! Gary knew exactly what I was looking for, He took his time and also explained everything in full detail. I had such a great time sitti Great Service! Gary knew exactly what I was looking for, He took his time and also explained everything in full detail. I had such a great time sitting in all the cars! Thank you so much!!! More

Mr. Product Concierge was just awesone! Thanks so much for staying late and helping me understand my car!... He answered all my questions! He made the experience a fun one.... very helpful! Thanks so much for staying late and helping me understand my car!... He answered all my questions! He made the experience a fun one.... very helpful! Thanks Chris for everything! More