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Mercedes-Benz of Union
Union, NJ
814 Reviews
Courtesy Vehicles
As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements.
Shoe Shine
Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge.
Monday through Friday 9:00 AM- 2:00 PM
Car Wash
When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations.
Monday- Friday 9AM-4PM
*Hours vary from location to location
Guest lounge
Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table!
Café
And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 814 reviews
May 27, 2016
The best experience ever!! I walked into Ray Catena Mercedes Benz of Union not expecting to leave with a car, mainly because it was the first dealership I stepped foot in. Howev I walked into Ray Catena Mercedes Benz of Union not expecting to leave with a car, mainly because it was the first dealership I stepped foot in. However, after meeting and speaking with Victor, I felt comfortable and right at home. Being in the sales field myself, I must say I'm not the easiest to please, but Victor did a phenomenal job of not making me feel like he was there just for "the sale." He genuinely cared about me getting the deal I was comfortable with and most of all loving the car I left with. I just can't say enough positive things about Victor. If you're looking for a sick ride, a great deal, and an all around good guy who isn't there just to sell you something, but to ensure that you are pleased, Victor is THE GUY to call. More
by ~V~
Employees Worked With
May 21, 2016
Great experience with Stan who was knowledgable, patient and accommodating, made for a good deal for all involved, and a smooth, efficient and pleasant experience. who was knowledgable, patient and accommodating, made for a good deal for all involved, and a smooth, efficient and pleasant experience. More
by Dan
Employees Worked With
Stanley Baum
May 16, 2016
Stan Is Outstanding From the moment we walked in, to the moment I drove away, Stan Baum took extreme care and consideration of what I was looking for, what I needed help From the moment we walked in, to the moment I drove away, Stan Baum took extreme care and consideration of what I was looking for, what I needed help with, and how to get things done efficiently. He was always prepared and made the entire process enjoyable and painless, and was very informative. WOULD ABSOLUTELY RECOMMEND. More
by Marc Intal
Employees Worked With
Stanley Baum
May 16, 2016
Returning Customer - John F This is the 3rd Mercedes I have leased from Ray Catena of Union, NJ. The staff is truly on top of the entire experience. From the moment you walk in This is the 3rd Mercedes I have leased from Ray Catena of Union, NJ. The staff is truly on top of the entire experience. From the moment you walk into the door until you leave with your new vehicle, every person involved is courteous, polite and very accommodating, All of my questions and concerns were met with enthusiasm and clarity. I would never go anywhere else to purchase my Benz, and hopefully John Farrell never retires. He went above and beyond to satisfy my needs for my new car, which is a new experience for me in car buying. I am forever a Mercedes girl thanks to John. More
by Angela Nicastro
May 16, 2016
Car tutorial given by ChristopherBradfield to me on 5/16 for The first word that comes to mind following my experience with Christopher is FANTASTIC! He is knowledgeable, patient, friendly and really cares abou The first word that comes to mind following my experience with Christopher is FANTASTIC! He is knowledgeable, patient, friendly and really cares about the valuable job he is doing. In addition to the valuable time we spent together he stressed that I should call him for any question and he will be there to help. All dealers need to have more people like Christopher to make the industry achieve a very positive image. More
by JerryL
May 15, 2016
Strongly Recommend I went to Mercedes Benz of Union 5/2016 just to inquire about different models, prices, information about leasing, etc. I was paired with a rep. (Vic I went to Mercedes Benz of Union 5/2016 just to inquire about different models, prices, information about leasing, etc. I was paired with a rep. (Victor) I told him I was just there to inquire and we sat down and began the process. Victor was extremely welcoming and listened to all of my concerns. He really worked with me and tried his best to meet my needs. As time went, we started speaking more into what I would like and basically he customized my package and told me realistically what I would be looking at based on my information. To say the least, the following day I signed a leasing contract and drove off with my very 1st car!!!! Victor made the whole process great for me. He made sure I understood whatever it was that I was signing and his patience level is through the roof. I was highly satisfied and pleased with the service I received. Victor was awesome! Pros: -Very Friendly environment -EVERYONE was very nice and laid back both days I went in -They really try to make their customers happy Con: There's a plate of mints in the front that I kept eating...(stay away!) More
by KrasivayaR
Employees Worked With
May 05, 2016
sales personal I had an excellent experience and the sales person gave me all the options and show me the cars i was looking for, i'm impress I had an excellent experience and the sales person gave me all the options and show me the cars i was looking for, i'm impress More
by Manuel Sanchez
Employees Worked With
Stanley Baum
May 04, 2016
Fantastic Experience From Beginning To End We walked into the dealership at 3:30 pm on a Saturday and walked out at 5:45 pm with a new Mercedes GLA 250. Stanley worked with us to find a car tha We walked into the dealership at 3:30 pm on a Saturday and walked out at 5:45 pm with a new Mercedes GLA 250. Stanley worked with us to find a car that met our needs but also satisfied needs we didn't even know we had! He provided exceptional customer service and answered all our questions completely. We highly recommend both Stanley and this dealership. Pam and Charlie More
by Pam and Charlie
Employees Worked With
Stanley Baum
May 03, 2016
Excellent Service We traveled 160 miles to this dealership and were treated like royalty. The staff was extremely knowledgeable about the sales process and the vehicle We traveled 160 miles to this dealership and were treated like royalty. The staff was extremely knowledgeable about the sales process and the vehicle we were interested in. We were in & out with our new car in a very short period of time. More
by Cris
Employees Worked With
Nicholas Bradfield, Stanley Baum
May 03, 2016
Right Answer Right Here Well I am not an experienced rater/reviewer but I feel it a must to leave a strong recommendation to this Mercedes dealer and to my friend Stan. Actu Well I am not an experienced rater/reviewer but I feel it a must to leave a strong recommendation to this Mercedes dealer and to my friend Stan. Actually this is my very first time to buy a new vehicle so I consider it as a big move in my life, especially when the brand name is so world-renowned. Everything just goes smoothly. From the day I stepped into the hall and sat by Stan's desk with an unclear mind in my head, to today I have my new Mercedes picked up and parked by my home, only 11 days. Yes you will have the right answer, right here. More
by Yin
Employees Worked With
William Reyes, Stanley Baum
