Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Union
Union, NJ
822 Reviews
Courtesy Vehicles
As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements.
Shoe Shine
Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge.
Monday through Friday 9:00 AM- 2:00 PM
Car Wash
When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations.
Monday- Friday 9AM-4PM
*Hours vary from location to location
Guest lounge
Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table!
Café
And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 822 reviews
April 22, 2024
Chris Bradfield was amazing! He was professional and knowledgeable. I was very happy to work with him for the second time and plan on doing so in the future. He was professional and knowledgeable. I was very happy to work with him for the second time and plan on doing so in the future. More
by Valerie Fernandez
Employees Worked With
April 18, 2024
she was grate and well knowledgeable with her work. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. More
by andy
Employees Worked With
Dawn
April 08, 2024
This place is trash! Drove my car there for a check engine light issue and they notice that I needed rear subframe when the work was completed I picked the car up the car Drove my car there for a check engine light issue and they notice that I needed rear subframe when the work was completed I picked the car up the car traveled less than a quarter mile and shut off! Would not start stranded for 3 hours waiting for a tow only to find out the alternator is malfunctioning and the battery drain all from supposedly sitting for two weeks while the subframe was getting installed. I didn’t know these parts can fail if the vehicle is not operating to make matters worse I noticed someone took apart the cluster on the dashboard! It’s not flush properly with the dashboard, this place is trash be careful take pictures of everything before you drop your car off if you choose to deal with these people. More
by rrun0698
Employees Worked With
Service Jill
March 29, 2024
Once again worst experience ever at Ray Catena Union. Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely ru Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely rude service people yet again. If I could go less than one star I would. More
by Angry Customer
Employees Worked With
Sean
March 28, 2024
Walked in to browse and left in my new car. Thank you Lenny for helping. Thank you Lenny for helping. More
by okey2k4
March 27, 2024
Nick Bradfield is the epitome of service at Catena Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. More
by Mark Settembre
Employees Worked With
March 26, 2024
Lenny is very professional and has deep knowledge on the car options we were looking for, he made extra efforts to get us the right car and documentation and handling has been instrumental. Very nice job do car options we were looking for, he made extra efforts to get us the right car and documentation and handling has been instrumental. Very nice job done, we are happy with the service we received. Thanks More
by Prashant
March 24, 2024
Lenny Inserra and his finance manager yeoman's work to get this sale handled. The extra effort is very much appreciated. get this sale handled. The extra effort is very much appreciated. More
by Greg Crawford
Employees Worked With
March 10, 2024
Lenny is awesome I’m very happy with his service and he was so kids friendly and that was a big thing for me❤️❤️thanks Lenny was so kids friendly and that was a big thing for me❤️❤️thanks Lenny More
by Nickeisha Forrester
Employees Worked With
