Mercedes-Benz of Union

Be careful of Ray Catena! I purchased 2016 Mercedes Sprinter van in August 31. Registered it in State of Nevada on the 8th of September, but as of 11th of November I still don' I purchased 2016 Mercedes Sprinter van in August 31. Registered it in State of Nevada on the 8th of September, but as of 11th of November I still don't have my car title! I have called many times to Ray Catena NJ and finally got my refund check for overpaid registration fees, but still no title... Today I found out they did not even file for the factory warranty, so I was basically running my brand new Sprinter without any warranty for about 3 months. I paid everything up front, it was clear for the beginning that I will be registering it in Nevada. Their argument was later on that they had never dealt with Nevada before and that what caused the hold up. In reality they are just not a good company. They delayed my paperwork. Back in October the DMV officer from Carson City, NV called them and spoke to the lady named Cindy and found out that they had no clue what going on. Another sign of them not being competent in their business is the fact that this BRAND NEW CAR DID NOT HAVE ANY FACTORY WARRANTY FOR THREE MONTHS... Customers, be aware!!! More

Well done. This is my second lease from Ray Catena, both negotiated by Chris Popin. Both times he was professional and reasonable. When it looked as if we had r This is my second lease from Ray Catena, both negotiated by Chris Popin. Both times he was professional and reasonable. When it looked as if we had reached an impasse, he simply said, "What do I need to do to get this deal done?" And we worked it out. I would actually deal with him a third time - something I doubt that I've ever said about any car salesman! More

Excellent service! Stan was extremely helpful with finding me a car with all of my "must haves". My new car is EXACTLY what I was looking for. Stan is lovely to work w Stan was extremely helpful with finding me a car with all of my "must haves". My new car is EXACTLY what I was looking for. Stan is lovely to work with! More

Thanks Stan for your excellent service!! Stan had been extremely helpful in assisting us while buying our new car. It took us sometime to finalize the car and settle down on the finance optio Stan had been extremely helpful in assisting us while buying our new car. It took us sometime to finalize the car and settle down on the finance options we had. Stan had showed extreme patience and had been in touch throughout the entire process till the time we got our keys and followed up till we said that we are satisfied. He worked hard to get the car with all the amenities we desired. He immensely helped us to get the best insurance quote for our need. He truly knows his job and showed extreme professionalism. He was honest and did not exhibit any sales pitch. Many thanks Stan for being there. Take care! More

Review I purchased a new C class and was very happy with the service I received from Chris, he went out of his way to help us get into my new lease I purchased a new C class and was very happy with the service I received from Chris, he went out of his way to help us get into my new lease More

Thanks Chris! Chris Popin sorted us out in less than hour, Great service again, we were never put under any pressure and his relaxed style clinched the deal. Thanks Chris Popin sorted us out in less than hour, Great service again, we were never put under any pressure and his relaxed style clinched the deal. Thanks again Chris! More

Professional beginning to end Stan, as always, knows his product, explains options, listens to his customer and is responsive to questions and requests. The tech training session Stan, as always, knows his product, explains options, listens to his customer and is responsive to questions and requests. The tech training session was well taught and having techs come to the house to program the garage door was a real plus. Thanks to Stan and the team. More

Excellent service in quality showroom with no hard sales Beautiful showroom. Knowledgeable salesman without hard sales pitch. Competitive pricing - they didn't try to give me high quote and then work down f Beautiful showroom. Knowledgeable salesman without hard sales pitch. Competitive pricing - they didn't try to give me high quote and then work down from there. No need to shop around because it was competitive pricing from the outset. More

Excellent!!! Chris was excellent and very resourceful when it came to the benefits of being a Benz owner. I was an Audi owner however Im never looking back. Chris was excellent and very resourceful when it came to the benefits of being a Benz owner. I was an Audi owner however Im never looking back. More

They make everything easy! This is the 7th vehicle our family has gotten from this dealership and the 3rd we have gotten with Chris. We have also sent friends/clients of our's t This is the 7th vehicle our family has gotten from this dealership and the 3rd we have gotten with Chris. We have also sent friends/clients of our's to him. Part of the reason, a big part, that we keep coming back is the service. Chris makes it amazingly easy to walk out of there with a new Mercedes. And the of course there is the car. I am not a particularly materialistic person, I value experiences way more than things. From start to finish, looking at the cars and driving the one I chose is a great experience. More