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Mercedes-Benz of Union

Union, NJ

4.6
814 Reviews
Courtesy Vehicles As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements. Shoe Shine Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge. Monday through Friday 9:00 AM- 2:00 PM Car Wash When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations. Monday- Friday 9AM-4PM *Hours vary from location to location Guest lounge Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table! Café And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
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2585 Route 22 West

Union, NJ

07083

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Showing 814 reviews

January 09, 2017

Chris Popin thank you for all your kindness. Chris Popin was very friendly and awesome answering all my questions. Kept emailing to see how I like my new Mercedes. Exceptional professionalism t More

by MCruz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Popin
Jan 09, 2017 -

Mercedes-Benz of Union responded

Thank you for the positive feedback. It's a pleasure to hear that Chris went above and beyond to provide you with outstanding service. At our dealership, our top priority is always our customer's satisfaction. We're glad to know that your entire experience was pleasant and stress-free. Please don't hesitate to contact us if you have any questions, comments, or concerns. We look forward to seeing you again in the future.

January 04, 2017

Exceptional Service for an exceptional product!! Stan Baum provided exceptional service from the very start. He was always available to address my questions and concerns. His excellent customer servi More

by Jacexcited
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordy Gomez, Stanley Baum
Jan 04, 2017 -

Mercedes-Benz of Union responded

Thank you for the positive feedback. It's a pleasure to know that Stan was able to make your first time purchasing a Mercedes-Benz so pleasant. If you have any questions, comments, or concerns please don't hesitate to contact us at any time. At our dealership, our customer's satisfaction is always our top priority. We're happy to hear that right from the moment you walked in you received nothing but the best of service. We hope you love driving around in your new car!

December 29, 2016

Thank you Stan!!! After reading the reviews on dealerrater.com - I found Stan. I came in, met with Stan, told him didn't want to waste my time or his with the runaround More

by Jbar19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Baum
Dec 29, 2016 -

Mercedes-Benz of Union responded

Thank you for the positive feedback. It's a pleasure to know that Stan provided you with outstanding service. We are very happy to hear that Stan was able to answer all of your questions and found you the perfect car. We hope you love driving around in your new C300. At our dealership, we always strive to ensure that our customers receive the care they deserve right from the moment they walk in and leave with everything they were hoping for. If you have any questions, comments, or concerns please feel free to contact us at any time. We look forward to seeing you again in the future.

December 29, 2016

Stan's the Man Buying a car from Stan is always a great experience. I have done multiple deals with him and it's always a pleasure. If you're going to Catena, you mu More

by Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Baum
Dec 29, 2016 -

Mercedes-Benz of Union responded

Thank you for the great review. It's a pleasure to hear that Stan always provides you with outstanding service every time you come in. We appreciate your loyalty to our dealership. We look forward to seeing you again in the future.

December 28, 2016

Great Experience! Great Customer Service! Stanley Baum did very well! I was impressed by his customer service he did a really awesome job. I would recommend Stanley to family and friends for h More

by Shakirah Logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Baum
Dec 28, 2016 -

Mercedes-Benz of Union responded

Thank you for the positive feedback. It's a pleasure to know that you had a great car buying experience. We are happy to hear that right from the moment you walked in Stanley provided you with amazing service, answering all of your questions and finding the perfect car for you. Please don't hesitate to contact us if you have any questions, comments, or concerns. We look forward to seeing you again in the future.

December 28, 2016

Great experience with Stanley! very happy with our new Mercedes, great experience with Stanley, very helpful and patient! We are loving it.. Thank you so much Stan! T More

by Tatiana0887
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Baum
Dec 28, 2016 -

Mercedes-Benz of Union responded

Thank you for the great review. We are very glad to hear that you are pleased with your new Mercedes. It's a pleasure to know that Stanely provided you with amazing service right from the moment you walked in. Please don't hesitate to contact us if you have any questions, comments, or concerns. We look forward to seeing you again in the future.

December 20, 2016

Friendly, knowledgeable and accomadating This was our first time leasing a car and our first visit to this dealership. Chris was very welcoming to us without being pushy. He allowed us to tak More

by BeckyandNoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Popin
Dec 21, 2016 -

Mercedes-Benz of Union responded

Thank you for the positive feedback. It's a pleasure to hear that Chris could make your first time leasing a car so enjoyable! At our dealership, we understand the hassles and stress that can come when picking out a new car, especially if it's your first one. Which is why we strive to ensure our customers never feel any pressure but can enjoy the process of picking out their new car. Please don't hesitate to contact us if you have any questions, comments, or concerns. We look forward to seeing you again in the future.

December 13, 2016

Chris Popin Very professional, honest. Very patient, showed all us all the cars we wanted to see. Very positive attitude. Was determined to help us leave with a n More

by adamesvio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Popin
Dec 14, 2016 -

Mercedes-Benz of Union responded

Thank you for the great feedback. It's a pleasure to hear that you had such a wonderful car buying experience. We're very glad to know that Chris and the rest of our staff provided you with amazing service right from the moment you walked in. At our dealership, we always strive to ensure our customers enjoy the process of picking out their new car and leave with everything they were hoping for. We look forward to seeing you again in the future. Please don't hesitate to contact us if you have any questions, comments, or concerns.

December 09, 2016

An overall amazing experience! I don't have anything negative to say. - Friendly -Understanding -Willing to walk you through everything in a language that you understand! (This More

by Krislaki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Kaczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2016 -

Mercedes-Benz of Union responded

Thank you for the positive feedback. It's a pleasure to hear that you had a wonderful car buying experience right from the moment you walked in. We're happy to know that Victor and the rest of our staff made you feel very welcomed. At our dealership, we always strive to ensure our customers enjoy the process of buying their new car and don't feel pressured or stress. Please contact us if you have any questions, comments, or concerns. We look forward to seeing you again in the future.

December 08, 2016

Great experience and seamless transaction I have purchased and leased countless new cars in my life and must say this was one of the best transactions. I wanted to lease a new 2017 Mercedes f More

by Buddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Baum
Dec 08, 2016 -

Mercedes-Benz of Union responded

Thank you for taking the time to write such a wonderful review. It's a pleasure to know that you had such a great car buying experience. We are very happy to hear that Stanley could answer all of your questions and found the perfect car for your wife. At our dealership, we always strive to ensure our customers have a pleasant car buying process and don't feel pressured or stressed. We hope your wife loves driving around in her new Mercedes. Please don't hesitate to contact us if you have any questions, comments, or concerns. We look forward to seeing you again in the future.

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