Mercedes-Benz of Union

Buying a car could not have been any easier. My experience working with Stan could not have made purchasing a car any easier than it was. I felt as if I was treated with respect from the moment I My experience working with Stan could not have made purchasing a car any easier than it was. I felt as if I was treated with respect from the moment I worked in the door and stand was as upfront with me and honest as could be. I have purchased many cars over the years but this by far was my most pleasant experience. More

Rude staff Today I went to this dealership to ask a question about my car warranty. When I was talking with my sales advisor, one of sales manager (James Castell Today I went to this dealership to ask a question about my car warranty. When I was talking with my sales advisor, one of sales manager (James Castello) passed next to me and start to shake his head and behave too rude with me. I was surprised. I still do not know what was his problem with me. Maybe he is mad at me because I explain in my previous review some of problems which I received in this dealership. Anyway he didn’t have any right to behave like that with anybody. More

Simply The Best! My wife and I could not be happier with our experience with you. We HAD been long time client of competing Mercedes dealer. After speaking with Lenny My wife and I could not be happier with our experience with you. We HAD been long time client of competing Mercedes dealer. After speaking with Lenny he earned our trust and long term commitment. Truly top notch. Never pushy, Always honest and forthcoming. The process was simply and enjoyable. Simply put he is the BEST! Also, prior to speaking to Lenny, we reached out via the internet and were contacted by Arealle Rouach. She was courteous and professional. The first line of contact in a transaction is vital. If she did not handle our call the way she did we may have never come to the dealer to look at the car. GREAT TEAM EFFORT! More

Many Sell Mercedes--Ray Catena Union Sells Service The Mercedes brand speaks for itself. What distinguishes Ray Catena Union from the others is service. My search for a Mercedes product started in Mo The Mercedes brand speaks for itself. What distinguishes Ray Catena Union from the others is service. My search for a Mercedes product started in Morristown, about a mile from my office. After being confused and stymied by the experience of cars on the dealer's website that either "didn't exist" or "became unavailable," I went to Ray Catena Union. I started on the phone with an e-specialist, Arealle Rouach, who helped me quickly focus my search. I was then handed to Lenny Inserra, and things progressed nicely and quickly. Lenny is a "yes" guy who wants the customer to be comfortable, happy and satisfied. He achieves all three objectives (or did with me, at least). He is an excellent representative of the Mercedes brand and especially of the Catena family of dealerships (and even more particularly the Union dealership). Lenny is friendly and approachable and doesn't waste the customer's time or his. We were able to do the majority of the "deal" in a few phone calls and a couple of emails. The potential complications/challenges were a corporate lease, an ABA discount and a trade-in of an older non-MB automobile. With each challenge, Lenny made it seem like I was doing him a favor when he was helping me. Lenny worked around my schedule for the signing party and the delivery of the car, which went seamlessly (even with all of the potential challenges). The entire experience was very low impact on me and was actually very, very pleasant. It is impossible to compare the two MB experiences (the failed one in Morristown and the absolutely excellent one in Union). I will shortly be looking to get us out of a BMW (another car in the household) and into something else. After my experience with Lenny Inserra and Ray Catena of Union, I strongly suspect it will be a Mercedes Benz from Ray Catena Mercedes Benz of Union working through Lenny. I will recommend Ray Catena Mercedes Benz of Union and Lenny Inserra to any and all who will listen to me.. He is a professional that I look forward to working with again in the future. More

Excellent sales service A sales executive , Nicholas Bradfield , gave me a tour of the cars , explained the options clearly and lucidly , and guided me through the leasing pr A sales executive , Nicholas Bradfield , gave me a tour of the cars , explained the options clearly and lucidly , and guided me through the leasing process flawlessly . I strongly recommend Ray Catena' s team to help you find the car of your dreams with minimal hassle . Ian James More

Wonderful Easy Experience Lenny was very helpful during the purchase. Based on his level of professionalism and positive demeanor, the process was easy and pleasant. He worke Lenny was very helpful during the purchase. Based on his level of professionalism and positive demeanor, the process was easy and pleasant. He worked with me to ensure that I got what I wanted while remaining within my price range. He was knowledgeable about the car and responded to all questions in a helpful and informative manner. I purchased my previous Mercedes from a dealership that was closer to my house and after shopping at Mercedes dealerships throughout the state, I selected the Union location based on my experience with Lenny. Overall, I was extremely satisfied with the experience and will only purchase cars from this dealership with Lenny. More

Excellent Customer Service We had an excellent experience at Ray Catena. Stan Baum was very helpful and guided us through the process of leasing a new Mercedes. We visited other We had an excellent experience at Ray Catena. Stan Baum was very helpful and guided us through the process of leasing a new Mercedes. We visited other dealerships prior to coming to Ray Catena, and their establishment, service and quality of experience was unmatched in comparison to Ray Catena. We loved working with Stan and his team and would highly recommend this dealership. Thank you! More

Top Mercedes dealer in NJ, with the best inventory My wife and I had been searching for the right CPO GLS450 and had looked all over New Jersey. We had also met many different people in sales, and most My wife and I had been searching for the right CPO GLS450 and had looked all over New Jersey. We had also met many different people in sales, and most of them were your typical "pushy" representatives. We were also unimpressed by all of the inventory we had seen at other Mercedes dealers. However, once we got to Ray Catena, the experience was completely different. All of the Ray Catena team are friendly, personable, and most importantly, they are honest and just want you to be happy with your car. We we're very lucky to first meet Chris Bradfield, who we immediately knew wanted to go above and beyond (even after hours) to take care of us. Ultimately, he helped us find our dream 2017 GLS450, perfect condition CPO, and even when above and beyond to make sure we had what we needed weeks after we drove it off the lot. We would highly recommend Ray Catena Union Mercedes to anyone. Chris Bradfield was truly excellent, and we could also see that the rest of his team is of the same caliber. You won't be disappointed!! More

Stan the Man stopped in to purchase used Ml350. Stan directed me a beautiful 2014. Went for a test drive with Stan and my wife.Loved the vehicle. Stan and I went stopped in to purchase used Ml350. Stan directed me a beautiful 2014. Went for a test drive with Stan and my wife.Loved the vehicle. Stan and I went over the numbers and Within 24 hours we had our vehicle..Very smooth transaction. Will definitely go see Stan on our next purchase.. when picking up vehicle Jordy went over all the bells and whistles..Great Job. More

Great Service and Very Perfessional Lenny helped my wife and me lease a 2017 e300. From the very beginning of the process, he was very professional, courteous and energetic. His strong s Lenny helped my wife and me lease a 2017 e300. From the very beginning of the process, he was very professional, courteous and energetic. His strong suit was his responsiveness and availability. He always returned calls quickly and also went the extra mile to ensure all of our questions were answered. I'd recommend Lenny to anyone looking for a Mercedes-Benz. More