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Mercedes-Benz of Union
Union, NJ
822 Reviews
Courtesy Vehicles
As a Ray Catena client, to make life easier when you visit our Service Center with an appointment, you'll receive a complimentary Mercedes-Benz Courtesy Vehicle. We have a large loaner car fleet to ensure Ray Catena clients still get to drive a Mercedes-Benz. Please contact a Service Coordinator to make the necessary arrangements.
Shoe Shine
Ray Catena Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing in our lounge.
Monday through Friday 9:00 AM- 2:00 PM
Car Wash
When you're a Ray Catena client, there's no excuse to drive around town in a dirty Mercedes-Benz. Ray Catena clients can get complimentary car washes at any of our New Jersey or New York locations.
Monday- Friday 9AM-4PM
*Hours vary from location to location
Guest lounge
Ray Catena clients are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, or cold beverage. Our lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Feel like a game of pool? Our lounge also features a regulation sized pool table!
Café
And while you're here, feel free to stop buy our Café featuring a full selection of wraps, salads and other delicious selections to choose from. Sit back, relax and enjoy! Bon Appétit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 822 reviews
February 18, 2025
Ichiaka Doumbia always assist me when I bring in my car for service, He is very knowledgeable and efficient. for service, He is very knowledgeable and efficient. More
by Eddie_Rivera
Employees Worked With
February 18, 2025
If you’re looking for great service, hospitality and more importantly just a great human to deal with, Lenny is your guy! Was on top of the transaction from start to finish and left with a fair deal for ever importantly just a great human to deal with, Lenny is your guy! Was on top of the transaction from start to finish and left with a fair deal for everyone involved! More
by oasubhi
February 16, 2025
Lenny is a very professional, patient, knowledgeable, and polite salesman. When it’s time for me to purchase another vehicle, I will definitely only ask for him. polite salesman. When it’s time for me to purchase another vehicle, I will definitely only ask for him. More
by Franny With The Good Hair
Employees Worked With
February 16, 2025
Dear Mr. Catena, Mr. Liguori, and Mr. Castello, I am writing to formally express my profound disappointment with the way I was treated by Ray Catena Mercedes Catena, Mr. Liguori, and Mr. Castello, I am writing to formally express my profound disappointment with the way I was treated by Ray Catena Mercedes Benz of Union regarding the conclusion of my lease on a 2021 Mercedes-Benz GLC300W4. As a long time customer, I expected a level of professionalism, customer service, and fair treatment befitting of the Mercedes-Benz brand. Instead, I was met with dismissiveness, discrimination as a woman, unfair policies, and what I can only describe as a complete disregard for customer loyalty. I leased my vehicle under a 48 month term lease with a 10,000 mile annual allowance. Despite being well under the mileage limit- only 21,000 (and it had 8,000 miles prior) with 5 months remaining- and the vehicle being in pristine condition, I was denied any accommodation to end my lease early without financial penalty. Rather than working with me to find a reasonable solution, I was charged for the remaining months in full and forced to pay an additional month simply because I chose not purchase or lease another vehicle. This is an appalling and unjustified policy that penalizes customers for making decisions in their best financial interest. Beyond the financial aspect, the level of customer service I received was dismissive and condescending, particularly as a female customer. I left this experience not only frustrated by the dealership’s rigid and exploitative policies, but also deeply disappointed by the way I was treated throughout the process. Neither manager had the decency to come over and speak to me. The lack of respect, unwillingness to engage in a reasonable conversation, and complete absence of any customer appreciation are unacceptable and a stain on the reputation of a brand that prides itself on luxury and service excellence. I am bringing this to your attention because I believe that no customer- especially one that has spent $28,000 on a vehicle- should be treated in this manner. If this is how Ray Catena Mercedes-Benz chooses to do business, I will be sure to take my future purchases and recommendations elsewhere. Additionally, I feel compelled to share my experience with others so they can make informed decisions about where they choose to do business. I expect a formal response to this matter and an explanation for why I was treated this way. I hope that Mercedes-Benz values its customers more than what I have experienced at Ray Catena in Union, New Jersey. More
by samanthab
Employees Worked With
Other Employees :
Mr. Liguori, Mr. Castello,
February 02, 2025
I had a exceptional experience with Mercedes Benz of Union from start to finish. First I worked with sales representative Methew Zarcone. Looking at my profile , he helped me to select options which ar Union from start to finish. First I worked with sales representative Methew Zarcone. Looking at my profile , he helped me to select options which are useful to me. He explained many things. Then during final process I metSales Manager Victor Kaczynski. He is a great manager. Very reasonable and professional . He did not waste my time and within five minutes, I accepted the proposal and paper work was done in a few minutes. I was pleased that whole process of buying a car was very smooth and done in very relaxed manner and enjoyable. The dealership is very modern facility with respectful employees.Has a large indoor inventory and great selection of cars.. More
by Subhash Mehta
January 29, 2025
The only reason we go to this branch of Ray Catena is because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls (which as everyone knows can be very important to alleviate car issue anxiety), arranging pick up and drop off, and overall just being so knowledgeable about processes and timelines. One time I called her and I heard her literally walk to the mechanic and give an update right then and there. Who does that? Dawn is the best and I wish every car shop had someone just as diligent and amazing as her. More
by Pia Umali
Employees Worked With
Dawn D’Argenio
December 27, 2024
Lenny is a pro. Conscientious, knowledgeable and efficient . The dealer has the customers needs and interests in front of mind. Conscientious, knowledgeable and efficient . The dealer has the customers needs and interests in front of mind. More
by Loosh
November 30, 2024
All top level staff as well as the overall environment throughout the location. Obviously well run dealership with high standards. throughout the location. Obviously well run dealership with high standards. More
by Pspin48
Employees Worked With
November 17, 2024
It was a great experience, the people were wonderful especially the front desk staff very professional. especially the front desk staff very professional. More
by rasheedah.mcnair
Employees Worked With
November 09, 2024
I have been with John Weber and Ray Catena of Union for over 10 years and I have always been treated with respect and like family. John has always listened to me and know exactly what I need when it comes over 10 years and I have always been treated with respect and like family. John has always listened to me and know exactly what I need when it comes to a vehicle. I love the atmosphere of this dealership and will continue to recommend it to everyone looking to purchase a new or used vehicle from John Weber. More
by athompson6100
Employees Worked With
