Mercedes-Benz of Tysons Corner

My husband and I came to make a purchase. This woman gave us a test drive in the Parking Lot. We left. One week later we walked in, saw her, passed her and purchased an S550 (CASH) from another sales gave us a test drive in the Parking Lot. We left. One week later we walked in, saw her, passed her and purchased an S550 (CASH) from another sales person. She stared us down. Her disposition is as ugly as her appearance. I don't think this woman should be in customer service. My husband and I are both corporate executives, but apparently we were not dressed to her standards that Saturday morning. I'm looking to change my BMW for a Mercedez, but my salesman is no longer there. Oops, I think I will look at another dealership. More

The Service department is the absolute worst - there is not a single professional in the whole department. I took my car in due to a knocking in the engine, which was quite loud and noticeable to the aver not a single professional in the whole department. I took my car in due to a knocking in the engine, which was quite loud and noticeable to the average driver. They could not identify the problem, when I went to pick up the car they said I should bring it back again- so I did 2 weeks later - they then said it was a purge valve but I should bring it back in when the head tech was back. In the mean time they damaged my passenger door. I brough the car back, spoke to the head tech, who said of course he heard the noise, but ended up replacing an ABC pump. Later I found out that I had been charged for the rental even though my advisor had told me I was covered for the 2 days they held the car - they only paid for one day - which is fine as long as they tell you up front. Jim Osbourne in particular is rude and could care less about customers, as he advised me that they felt due to the issues I had with damage, and them not being able to identify the noise they would probably loose me as a customer so why should he bother paying for my rental. Bottom line is the techs there dont have a clue of how to fix your car and the management is rude, unprofessional, and will try to tell their customers they are lying. If you have a choice, DO NOT GO TO THEM FOR SERVICE. More

In Nov. 2007 I purchased a 06' CLS 500 with 28k miles from this dealership. Two days after I purchased the car the breaks started having problems. Excessive brake dust and loud squeaking noise. I took from this dealership. Two days after I purchased the car the breaks started having problems. Excessive brake dust and loud squeaking noise. I took it to the service department 7 days after my purchase and was told there was nothing wrong with my brakes. The loud noise continued so I again took it back 30 days later. I was told that they added lubrication to my brakes and that the service tech took the car for a ride and believed the problen had been fixed. Immediately after driving the car out of the service dept. bay I heard the loud noise again. Took the car back a month later and I was told the brakes needed to be replaced. When I told them that they should pay for the replacement since it was evident that the problem exited when I bought the car and that I complained about the brakes 7 days after I purchased it, I was told by the service manager that it was probably my driving that caused the brakes to go bad. The service manager even questioned me as to why I had not complained to my salesman about the brake problem and only complained to them. I told him his suggestion was absurd, why would I complain to my salesman when I had complained to the service dept. Following the service mngrs suggestion, I contacted my salesman who promised to look into and call me back, he never did. In the end they refused to fix my brakes which leads me to wonder what else could be wrong with this car. I owned 2 BMWs in the past and had great experiences with their service depts. I would not trust HBL's service team. More

I don't know anyone who has bought their car here and not regretted it. This place is so bad that they've even changed their name (used to be HBL) in hopes of running away from their well-deserved reputatio regretted it. This place is so bad that they've even changed their name (used to be HBL) in hopes of running away from their well-deserved reputation. More

Absolutely the worst service experience imaginable. Was repeatedly lied to by service representative saying work was performed that wasn't. Car ended up with at least 2000. worth of damage through their no repeatedly lied to by service representative saying work was performed that wasn't. Car ended up with at least 2000. worth of damage through their not performing stated work on work order. They will do everything to try to prove the customer is wrongg and that things are not their fault. Do not trust them. There is a reason why HBL is known as the worst dealership in the country and doesn't even belong to the BBB. More

Had bad experience with HBL at Tysons Corner. Gave my car in for service and it came back dirty, without a wash and I am not sure if the service was in fact done. Would not recommend in for service and it came back dirty, without a wash and I am not sure if the service was in fact done. Would not recommend More

Bad experience with the service department. This is a major reason why I am very hesitant about returning to HBL to buy another car. major reason why I am very hesitant about returning to HBL to buy another car. More

I am sick and tired of constantly being told that things are "operating as esigned and there is no problem" if the car wasn't having issues, do you think that I would possibly spend my time bringing it int are "operating as esigned and there is no problem" if the car wasn't having issues, do you think that I would possibly spend my time bringing it into the dealer. Then to add the final straw, the mechanic went home sick so they needed one more day... not a problem until I get the $40 bill from the rental place that the dealer refused to pay... ooof... I'll take my business somewhere else. More

I took my Mercedes to Tyson's Mercedes for servicing of my Mercedes -- the service person was rude and arrogant. I wanted to know why I couldn't get a consistent reading on the oil level. When I spoke wi my Mercedes -- the service person was rude and arrogant. I wanted to know why I couldn't get a consistent reading on the oil level. When I spoke with the Service Director, David Sullivan, he added insult to injury and just compounded the problem with personal comments. The entire experience was completely negative and I would never return to this dealership for anything and I would definitely not recommend. More

BOUGHT 1999 E430 NEW HERE. SERVICE misses some things though in minor and major services. My 1999 E330 Mercedes E430 had a catastrophic failure of both its torque converter and transmission on an Inters though in minor and major services. My 1999 E330 Mercedes E430 had a catastrophic failure of both its torque converter and transmission on an Interstate at 85,253 miles within a month plus of Mercedes Benz of Tysons Corner (formerly HBL) performing a service. My MB E430 has had all its services, since I purchased it, done by them. This dealership’s service department is not competent enough to take care of the MB’s it sells OR it would have foreseen such a catastrophic failure. I had my E430 repaired at another authorized Mercedes-Benz service location and their MB Master Mechanics said there were no indications that my driving habits had anything to do with the total and complete failure of both its torque converter and transmission. I had to have a completely new torque converter and transmission installed. I trusted my 1999 E430 Mercedes to the service care of Mercedes Benz of Tysons Corner (formerly HBL). If a customer limits the service of their MB to the dealership where they purchased the car and complies with all the recommended services, the dealership should be able to ensure that if there is anything that might fail or is getting close to replacement, or needs repair that the dealership should replace or repair it. Mercedes Benz of Tysons Corner is the best place to purchase your Mercedes in the Washington DC area, but don’t trust the care and service of your Mercedes to them—find someone else who has competent and Mercedes-Benz certified mechanics working for them. More