Mercedes-Benz of Tysons Corner

The quality of customer service at this dealership is not far from a chop-shop in Juarez, Mexico. I brought my S55 AMG in for the B Service and waited in the service lane for approximately 45 MINUTES before far from a chop-shop in Juarez, Mexico. I brought my S55 AMG in for the B Service and waited in the service lane for approximately 45 MINUTES before anyone acknowledged my presence. After I was found to be worthy of their time they took my car around and - supposedly - performed the B Service. I returned to the dealership 5 hours later after being told that my S Class would definitely be ready by then only to discover that the tech had not even started the service yet because of some mixup. I left it overnight. When I came to pick the car up the next morning it was unwashed and the tires looked like Mario Andretti had driven my car. There was even rubber residue from the tires stuck to the bottom of the rear bumper. I asked the service advisor why my car was in this condition and he said that it could not have possibly been anyone from the dealer because there was no reason for anyone to road test the car. I am never going back there and if you want my 2cents, you would be better off going somewhere else. More

This dealer do not work, or do it correctly, but believe me it is all about the money here. I used HBL 3 years ago for my ML because they are "authorized." Though that came to an end because I was tired me it is all about the money here. I used HBL 3 years ago for my ML because they are "authorized." Though that came to an end because I was tired of getting screwed and bad customer service. Being sick of customer service, I sold my ML and went towards BMW and Infiniti and I can tell you both of them are extra ordinary on service and customer service, where as your Mercedes dealer at HBL SUCKS!!! Today I called for service performed on my C230 but the problem is still there, Service Advisor (Djon) hung-up on me. WHAT THE HELL???? Where is the Mercedes customer service? I called again to his Manager and complained about him, these people sucks. This is the most rude and obnoxious dealer ship I have ever seen, I will make sure that none of my clients or friends ever go to HBL. I am even thinking of selling my C230 which I just bought a month ago. I think MBUSA should cancel HBL contract and give to someone else. More

My husband and I came to make a purchase. This woman gave us a test drive in the Parking Lot. We left. One week later we walked in, saw her, passed her and purchased an S550 (CASH) from another sales gave us a test drive in the Parking Lot. We left. One week later we walked in, saw her, passed her and purchased an S550 (CASH) from another sales person. She stared us down. Her disposition is as ugly as her appearance. I don't think this woman should be in customer service. My husband and I are both corporate executives, but apparently we were not dressed to her standards that Saturday morning. I'm looking to change my BMW for a Mercedez, but my salesman is no longer there. Oops, I think I will look at another dealership. More

The Service department is the absolute worst - there is not a single professional in the whole department. I took my car in due to a knocking in the engine, which was quite loud and noticeable to the aver not a single professional in the whole department. I took my car in due to a knocking in the engine, which was quite loud and noticeable to the average driver. They could not identify the problem, when I went to pick up the car they said I should bring it back again- so I did 2 weeks later - they then said it was a purge valve but I should bring it back in when the head tech was back. In the mean time they damaged my passenger door. I brough the car back, spoke to the head tech, who said of course he heard the noise, but ended up replacing an ABC pump. Later I found out that I had been charged for the rental even though my advisor had told me I was covered for the 2 days they held the car - they only paid for one day - which is fine as long as they tell you up front. Jim Osbourne in particular is rude and could care less about customers, as he advised me that they felt due to the issues I had with damage, and them not being able to identify the noise they would probably loose me as a customer so why should he bother paying for my rental. Bottom line is the techs there dont have a clue of how to fix your car and the management is rude, unprofessional, and will try to tell their customers they are lying. If you have a choice, DO NOT GO TO THEM FOR SERVICE. More

In Nov. 2007 I purchased a 06' CLS 500 with 28k miles from this dealership. Two days after I purchased the car the breaks started having problems. Excessive brake dust and loud squeaking noise. I took from this dealership. Two days after I purchased the car the breaks started having problems. Excessive brake dust and loud squeaking noise. I took it to the service department 7 days after my purchase and was told there was nothing wrong with my brakes. The loud noise continued so I again took it back 30 days later. I was told that they added lubrication to my brakes and that the service tech took the car for a ride and believed the problen had been fixed. Immediately after driving the car out of the service dept. bay I heard the loud noise again. Took the car back a month later and I was told the brakes needed to be replaced. When I told them that they should pay for the replacement since it was evident that the problem exited when I bought the car and that I complained about the brakes 7 days after I purchased it, I was told by the service manager that it was probably my driving that caused the brakes to go bad. The service manager even questioned me as to why I had not complained to my salesman about the brake problem and only complained to them. I told him his suggestion was absurd, why would I complain to my salesman when I had complained to the service dept. Following the service mngrs suggestion, I contacted my salesman who promised to look into and call me back, he never did. In the end they refused to fix my brakes which leads me to wonder what else could be wrong with this car. I owned 2 BMWs in the past and had great experiences with their service depts. I would not trust HBL's service team. More

I don't know anyone who has bought their car here and not regretted it. This place is so bad that they've even changed their name (used to be HBL) in hopes of running away from their well-deserved reputatio regretted it. This place is so bad that they've even changed their name (used to be HBL) in hopes of running away from their well-deserved reputation. More

Absolutely the worst service experience imaginable. Was repeatedly lied to by service representative saying work was performed that wasn't. Car ended up with at least 2000. worth of damage through their no repeatedly lied to by service representative saying work was performed that wasn't. Car ended up with at least 2000. worth of damage through their not performing stated work on work order. They will do everything to try to prove the customer is wrongg and that things are not their fault. Do not trust them. There is a reason why HBL is known as the worst dealership in the country and doesn't even belong to the BBB. More

Had bad experience with HBL at Tysons Corner. Gave my car in for service and it came back dirty, without a wash and I am not sure if the service was in fact done. Would not recommend in for service and it came back dirty, without a wash and I am not sure if the service was in fact done. Would not recommend More

Bad experience with the service department. This is a major reason why I am very hesitant about returning to HBL to buy another car. major reason why I am very hesitant about returning to HBL to buy another car. More

I am sick and tired of constantly being told that things are "operating as esigned and there is no problem" if the car wasn't having issues, do you think that I would possibly spend my time bringing it int are "operating as esigned and there is no problem" if the car wasn't having issues, do you think that I would possibly spend my time bringing it into the dealer. Then to add the final straw, the mechanic went home sick so they needed one more day... not a problem until I get the $40 bill from the rental place that the dealer refused to pay... ooof... I'll take my business somewhere else. More