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Mercedes-Benz of Tysons Corner

Vienna, VA

3.9
645 Reviews

8545 Leesburg Pike

Vienna, VA

22182

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Showing 645 reviews

June 22, 2022

They were really nice and professional. I was so comfortable and satisfied with their services. More

by 110477so
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sang Han
Jun 23, 2022 -

Mercedes-Benz of Tysons Corner responded

Hi there, we strive for a high level of customer satisfaction in all aspects of our dealership here at Mercedes-Benz of Tysons Corner. Reviews like yours help us to continually improve to be the best. We are pleased to learn our team provided you with a pleasant experience. We hope to be of service to you again in the future.

June 22, 2022

Collin was an amazing service advisor! I drove from Texas and needed my car serviced and it seamless. He was prompt, responsive and efficient! Highly recommended. More

by Whitnee W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Jenkins
Jun 24, 2022 -

Mercedes-Benz of Tysons Corner responded

Thank you for your positive feedback, Whitnee! We're glad our Service Team was able to provide you with responsive and efficient service. Please don't hesitate to reach out to Mercedes-Benz of Tysons Corner for any future automotive needs.

June 21, 2022

Pro & knowledgeable staff. Right on time. Nothing hide . No pressure on adding unnecessary repair. Honest and up front. More

by essiezakikhani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pantelis Theofanidis
Jun 22, 2022 -

Mercedes-Benz of Tysons Corner responded

Thank you for taking the time to leave a review for us at Mercedes-Benz of Tysons Corner. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2022

I'm new to the area, I called to make an appointment a week ago to get my car serviced for an airbag recall. When I get to service, they tell me it's going to be 2-3 days to do a software update for my ca More

by Jeff1599
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
David Matsumoto
Jun 23, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello Jeff, Your feedback is important to us here at Mercedes-Benz of Tysons Corner and I would appreciate the opportunity to speak with you to address your feedback regarding your airbag recall. Please email me with your preferred contact information. Thank you, Jason Hoover General Manager Mercedes-Benz of Tysons Corner jhoover@penskeautomotive.com

Jun 23, 2022 -

Jeff1599 responded

Jason, I am happy to speak with you but also disappointed that I called and left 3 messages, not returned, one to David who is listed as the service director yesterday around 11Am. Called again yesterday evening and no one would answer ohh e. Then sent emails to the person who sent me the email telling me I missed an appointment I did not miss 2 times and no return email or call, and it takes me writing a review like this to get a call back??? It is so incredibly frustrating and time consuming. During the day I’m very difficult to reach by phone, but you can call my wife Abigail 703-867-6787, if you want to email me Jeff1599@gmail.com

June 11, 2022

Multi-lingual representative made wife feel secure at dealership, her new trusted place of business. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yung Tham
Jun 17, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello Joe. Mercedes-Benz of Tysons Corner and our Team thank you for the five-star feedback. We are pleased to hear about your visit. We truly value you as a customer and look forward to your next visit.

Jun 18, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello Joe. Mercedes-Benz of Tysons Corner and our Team thank you for the five-star feedback. We are pleased to hear about your visit. We truly value you as a customer and look forward to your next visit.

June 11, 2022

Developing an excellent relationship with assistant manager helps a lot when needing service on your Mercedes-Benz More

by Intimatefox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mosharef
Jun 17, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello. Thank you for the excellent review. Mercedes-Benz of Tysons Corner and our Team are pleased to hear about your recent visit. We look forward to building building a relationship with you and look forward to your next visit.

Jun 18, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello. Thank you for the excellent review. Mercedes-Benz of Tysons Corner and our Team are pleased to hear about your recent visit. We look forward to building building a relationship with you and look forward to your next visit.

June 09, 2022

Not sure it has the sparkle it used to have may want do some internal ins I ectoon More

by Jbolger1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Collin Jenkins
Jun 17, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello, Thank you for taking the time to share your feedback. At Mercedes-Benz of Tysons Corner, we appreciate your business and hope to see you again.

Jun 18, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello, Thank you for taking the time to share your feedback. At Mercedes-Benz of Tysons Corner, we appreciate your business and hope to see you again.

June 09, 2022

Fabulous and efficient service—dealer able to diagnose complex electronic problem and fixed my car in one day. Also provided me with a nice loaner. Highly recommend Tyson’s Mercedes! More

by B2chrisbowie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aria Moshreki
Jun 17, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello, thank you dear customer for taking the time to leave us a review here at Mercedes-Benz of Tysons Corner. We appreciate you and we are so glad that we could exceed your expectations. Jason Hoover General Manager Mercedes-Benz of Tysons Corner jhoover@penskeautomotive.com

Jun 18, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello, thank you dear customer for taking the time to leave us a review here at Mercedes-Benz of Tysons Corner. We appreciate you and we are so glad that we could exceed your expectations. Jason Hoover General Manager Mercedes-Benz of Tysons Corner jhoover@penskeautomotive.com

June 04, 2022

The technician/advisor kept on arguing regarding “emission inspection” that it is “emission”, not inspection”. Ironically, though, the report post servicing and inspections listed “emission inspecti More

by skailashc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recall
Jun 04, 2022 -

skailashc responded

The Service Manager should look at these comments. This is a real life experience.

Jun 05, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello, Your feedback is important to us here at Mercedes-Benz of Tysons Corner and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Jason Hoover General Manager Mercedes-Benz of Tysons Corner jhoover@penskeautomotive.com

June 04, 2022

Purchasing a car from Mercedes-Benz of Tysons Corner was one of the most pleasant car buying expenses I have had! Highly recommend. More

by Smart Car Buyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Zaidi
Jun 05, 2022 -

Mercedes-Benz of Tysons Corner responded

Hello. Thank you for sharing your thoughts about your experience with Mercedes-Benz of Tysons Corner. Congratulations on your new car. We appreciate your business and hope to see you again soon!

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