Mercedes-Benz of Tysons Corner

BAD Information I've recently purchased a used vehicle from Mercedes Benz of Tysons Corner and my overall experience was NOT so grand. My salesman hands were tied I'm I've recently purchased a used vehicle from Mercedes Benz of Tysons Corner and my overall experience was NOT so grand. My salesman hands were tied I'm sure however, his sale's pitch and deliverance of information were NOT to my expectations. I test drove the vehicle and noted a few concerns and pointed them which he (Syed) disagreed with my findings. I then turned to the used sales Mgr to test drive the car himself and he agreed that my findings we're in fact CORRECT. At the close of my sale I was issued a "VALET" key after being told (Syed) the previous owner would bring the original key to dealer which NEVER happened 1 week later. After making threats to return the vehicle is when the key issue was act upon however, MBOT (Syed/Fred) wanted ME to purchase a duplicate key at my own expense however, they would reimburse me. I totally disagreed and spoke to the used car Mgr (Fred) who was apologetic and stated MBOT would cover the key expense however, that took an add'l 2 days. After leaving several messages to have this matter resolved, used sales Mgr (Fred) NEVER rtnd my phone calls. I finally spoke with the parts Mgr (Richard) of the BMW dealership who went over and beyond his duties to assist me resolving this issue. The BMW parts Mgr (Richard) called me to say, "sorry you've been getting misleading information, your key is ready for pickup". Without his help, I don't know what I would've done. Customer Service means everything to me and I believe in treating ppl the way you want to be treated. Thanks More

took our G55 in for service took our 2011 G55 in for service had a window regulator not working. dropped it off with David C. He got the parts ordered and replace for us in less took our 2011 G55 in for service had a window regulator not working. dropped it off with David C. He got the parts ordered and replace for us in less than a week, did a great job communicating with us and keeping us up to date on the work being done. he did not try to sell us on anything we didn't need and treated us with kindness and respect . More

Got a valve Do not buy parts from this place, first the prices are too high, you can find the same part for half of price online, second their return policy is th Do not buy parts from this place, first the prices are too high, you can find the same part for half of price online, second their return policy is the worse, you can't not returned anything electric related, 3 the staff there are arogants. Worse place to get parts, worse place to buy a car. More

Looking for a new Mercedes Benz My husband visited the Mercedes Benz dealer at Tysons Corner today and was utterly ignored by the Sales person, who was more interested in flirting wi My husband visited the Mercedes Benz dealer at Tysons Corner today and was utterly ignored by the Sales person, who was more interested in flirting with the desk attendant. You just lost a sale. More

Salesperson Michael Skarlatos is great! I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can sa I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can say that the dealer is the best but mostly what makes the dealer experience is the interaction with the salespeople. I was fortunate to encounter Mike Skarlatos and he went out of his way to make sure I understood the process and would be happy with my purchase. He also took a lot of time just explaining the differences between the models, features, etc. He didn't try to rush me in order to attend to any other customer, he was focused on my buying experience. I really appreciated the detail from him as well as the patience and knowledge of the finance guy Lou! Both assisted me in making the decision to go with their financing vs my bank or credit union and I did save money!!! Thanks Mike for the excellent customer service and to many of us it means a lot, especially the honesty. T.H. More

David Ropper - one of the best Mercedes Sales Professionals! You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping t You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping the local dealers we found the Mercedes 300C with the sport and media package outclassed all the competition. I really liked the sapphire metalic grey with black leather interior - but it wasn't available here in Minneapolis... So we went online, found one at Tysons and connected with David Ropper. He was great at getting back to us, sent us pics and really explored how he could make the car perfect for us with the add-ons we wanted, at the right price, with the full warranty coverage we were looking for. He lined up a really good deal, Fedexed us the papers we needed and > invited us to set a date on the calendar to pick up our car. One way airline tickets to Dulles airport were cheap, about $100 each, and it's a 10 minute ride to Tysons. David met us at the door, went over all of the features, helped set up our preferences and we were on our way. We had a great visit to D.C. and fun road trip home. Dave's checked in with us a few times since and has been quick and kind to call us back on a few questions we've had while we've been learning the car. This has been a great car buying experience -it handles like a dream in snow and ice, and David Ropper is one of the best. More

Come to Respected New car sales Mr.David Ropper New Car Sales- Mr.Ropper is an amazing man, he is truly the best best salesman in the world He has became my personal DEALER i always send everyone to New Car Sales- Mr.Ropper is an amazing man, he is truly the best best salesman in the world He has became my personal DEALER i always send everyone to him , they always enjoy him and we try to send as much people as we could. come to him and you won't regret it trust me i have send huge numbers of people to him he is the man , i don't have words to explain him the more words the less he is the man !! More

Looks are decieving, treat all your customers the same. I'm an 18 year old female and brought my vehicle into the waiting dock this morning for a service appointment. I was never approached, which was fine I'm an 18 year old female and brought my vehicle into the waiting dock this morning for a service appointment. I was never approached, which was fine until another car with an older gentleman for an owner came in after me and was immediately serviced. Not until my father came in to see what was taking so long did someone ask if we needed anything. He was only there to drive me home seeing as how I'm too young to take advantage of the complimentary rental. After the car was finished I returned to pick it up and again was ignored when waiting for an available service technician. Again two more gentlemen walked in and were recieved promptly and politely. My father came to say he was leaving and not until after he had arrived has someone asked if we had been helped yet. I understand that most people my age would not own a luxury brand car but to assume I was standing around and wasn't important makes me wonder if I should look into a different make for my next vehicle. Customer service is extremely important in the car industry and even more an expectation when dealing with high end and high priced vehicles. It's understandable that I'm young but when approached and asked the procedure to pick up/drop off my vehicle the employees should have realized by then that I was a customer that needed assistance. Lastly when I had arrived home it was brought to my attention that my right brake light was out, making this day quite frusterating and tedious when I now have to return to a service center. More

Dishonest. they broke a part on my vehicle, while repairing another part. They wanted me to pay $590 to replace the part they broke. I refused. They called l they broke a part on my vehicle, while repairing another part. They wanted me to pay $590 to replace the part they broke. I refused. They called later and asked me to pay $200 to replace the part they broke. I refused again and told them I will take them to small claims court. I also reported them to the Mercedes Benz Corporate office in Montvale , NJ . The # is 201 573 0600. have your VIN # ready when you call. All the pseudo-nice service manager make more money if they charge you more money. Essentially, they can charge anything they want for a repair. The same $590 repair job can be done at Mercedes of Alexandria for only $473. I've filed my small claims action, waiting for response from Mercedes corp. and I've told the 100+ employees at my employer in Tyson's Corner, VA. They've lost a customer for life and they still didn't get the $200 out of me! More