Mercedes-Benz of Tysons Corner

It was so wonderful peaceful easy my sales guy was awesome . So professional and honest hot it done was on & out . I will be back awesome . So professional and honest hot it done was on & out . I will be back More

The service aria is very well organized. There is a resting place with tv and coffee/tea, snacks. The service advisors are knowledgeable and nice, Everything works smoothly. resting place with tv and coffee/tea, snacks. The service advisors are knowledgeable and nice, Everything works smoothly. More

I deeply regret coming here. It took me a month to get a car I purchased, and on the second attempt to pick it up there was a crack in the windshield. Now I’m having issues with the brakes and an airbag mes car I purchased, and on the second attempt to pick it up there was a crack in the windshield. Now I’m having issues with the brakes and an airbag message and they’ve been ignoring me for two weeks. Don’t believe their promises about making things right - they dump the vehicle on you and you’re on your own, from what I’ve experienced. More

Sales and Finance department worked wonders on a certified pre owned with me and made it one of the easiest buying experience ever. I drove 400 miles round trip for the car and would do it again. Th certified pre owned with me and made it one of the easiest buying experience ever. I drove 400 miles round trip for the car and would do it again. Thanks M-B of Tysons Corner. More

Collin is always great for good feedback and advice on how to maintain my vehicle. I will keep coming back for service on my MB how to maintain my vehicle. I will keep coming back for service on my MB More

I traded in my C300 for a 2018 GLC in May. I felt rushed and pressured. I didn’t plan on driving a new car home that day so I didn’t have the spare key. I was told by Ahmed that he’d give it to me when I br and pressured. I didn’t plan on driving a new car home that day so I didn’t have the spare key. I was told by Ahmed that he’d give it to me when I brought my spare key to him. I live over an hour away from the dealership so it’s not convenient for me to swing by. I emailed Ahmed several times regarding exchanging keys and he never responded. Being a frontline healthcare provider during the COVID pandemic, it’s been busy and exhausting and I couldn’t find the time to make the trip to Tysons. I called the dealership and left messages asking him to call me on at least 3 different occasions and my calls were never returned. It’s now January and I want my spare key. I think I would’ve gotten better service at a junky used car dealership and I regret giving him my business. Ahmed didn’t even walk through all the features in the car so I’m still trying to figure stuff out. I had the Mbrace trial and couldn’t figure it out so that was wasted too. I filled out 2 surveys and stated that I wanted someone to contact me and never heard a thing. I will take my business to Chantilly next time as they were excellent. I’m still looking for a manager to rectify this situation. Ahmed doesn’t even deserve one star. On the other hand, Malcolm in the service department there is amazing and has excellent customer service skills. More

Not worth writing it...I do not want to ever waste my time using your dealership again...Your service sucks, your lack of accountability by your people sucks as well. time using your dealership again...Your service sucks, your lack of accountability by your people sucks as well. More