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Mercedes-Benz of Tucson - Service Center

Tucson, AZ

4.1
180 Reviews

180 Reviews of Mercedes-Benz of Tucson - Service Center

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January 12, 2019

3500 RV Sprinter Oil Change It took exactly one hour and the cost was reasonable for a vehicle that needs 13+ quarts of oil. The waiting area is awesome! 2017 Forester Motor Home More

by tery123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shumaker
Jan 14, 2019 -

Mercedes-Benz of Tucson responded

Thank you for the positive review and for choosing us for all your service needs. We look forward to providing great customer service for your next visit with our service department. Your Friends at Mercedes-Benz of Tucson

January 02, 2019

What I expect from a MB service center- professionAlien and. Easy to make appointments, feedback from my advisor, and suggestions for proper maintenance and a pleasant waiting area with a view of the work area. More

by ML350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Stark, Rex Caughron
Jan 02, 2019 -

Mercedes-Benz of Tucson responded

Thank you for your positive feedback; our service department cannot appreciate your review enough. Thank you for choosing Chapman, we look forward to serving you for many years. Your Friends at Mercedes-Benz of Tucson

December 10, 2018

Easy, efficient, courteous, friendly, Rich goes out of his way to make sure I am well taken care of. I know I will always be greeted with a smile, even if I drop by to have my tires checke More

by A very satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich VanSickle
Dec 11, 2018 -

Mercedes-Benz of Tucson responded

Thank you for your positive review on your experience with us here at Chapman. We are happy to hear how satisfied you are, and we will be sure to share your kind words with Rich. Be sure to visit us in the future for any of your automotive needs. Your Friends at Mercedes Benz of Tucson

November 01, 2018

check engine light Lauren our customer service rep got us in and out quickly. Very reputable company, fixed our "check engine light" problem at no cost, vehicle still un More

by happy sprinter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shumaker
Nov 28, 2018 -

Mercedes-Benz of Tucson responded

Thank you for the 5-stars! Lauren is a true asset to our team and we are happy to hear of a job well done! Thank you for your loyalty and patronage, and we look forward to serving you again. Your Friends at Mercedes-Benz of Tucson

September 20, 2018

They suck American Family recommend them. Had my car for 2.5 months. Car rattles that I had to fix after getting it back! If I took it back who knows how l More

by Tompowrs
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Shumaker
Oct 01, 2018 -

Mercedes-Benz of Tucson responded

Hi Tompowrs, I believe that you are referring to an experience you had at our Collision Center. We have contacted the manager there and asked that he could contact you and resolve these issues. I am confident he will be able to do so. Thank you in advance for the opportunity to resolve this for you. John Hornbeck General Manager

September 14, 2018

Great company Love doing business with this company. We have two Mercedes and Evan Stark our service guy at Mercedes always gives us first class service. Highly r More

by Marcy D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Stark
Sep 27, 2018 -

Mercedes-Benz of Tucson responded

Marcy, Thank you for the great review of Evan and our service department. First class service is the Chapman way and we look forward to serving you for years to come! John Hornbeck, GM

August 22, 2018

Service visit This is by far a first class dealer. Evan provided absolute red carpet service. All work was done perfectly and the communication during the process More

by Scott Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Perkins, Evan Stark, Brian De Cook
Aug 30, 2018 -

Mercedes-Benz of Tucson responded

Thank you for the great review and for your business! John Hornbeck, General Manager

June 28, 2018

They go the extra mile! I recently bought an AMG SLS Gullwing Coupe in MA. After shipping the car to My home, I had MB of Tucson do a thorough inspection. They discovered a More

by The Old Ranger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich VanSickle, Scott Perkins
Jul 03, 2018 -

Mercedes-Benz of Tucson responded

Thank you for the 5-Star review and welcome to Mercedes-Benz of Tucson! We’re going to continue to take great care of you! John Hornbeck, GM

April 07, 2018

Service The work performed is always top notch, and working with the Service Personnel - Rich VanSickel, in this case, is always a pleasure. I will continue More

by westncats
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich VanSickle
Apr 12, 2018 -

Mercedes-Benz of Tucson responded

Thank-you for your glowing review. You are in good hands with Rich and with us! We appreciate your business! John Hornbeck General Manager

April 06, 2018

great, friendly and efficient after trying another service center I brought our car to MB of Tucson. They did the complete repair and since they had the car for multiple days ai wa More

by BUZZZN BEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shumaker
Apr 26, 2018 -

Mercedes-Benz of Tucson responded

Thank you for noticing...and thank you for the great review! I will be sure to share your kind words with Steve. We appreciate your business! John Hornbeck General Manager

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