Mercedes-Benz of Tucson - Service Center

Ramon Sanchez was excellent. He serviced our camper within 2 hours and told us about insurance claims. He serviced our camper within 2 hours and told us about insurance claims. More

Mark Schofield has been my service adviser for our last 5 cars. He always goes above and beyond to keep me happy. I highly recommend Mark! cars. He always goes above and beyond to keep me happy. I highly recommend Mark! More

We are loyal Mercedes Benz owners and have visited many Benz dealerships throughout the U.S. and Germany. We have always been greeted warmly and graciously until recently. We were greeted by this unshave Benz dealerships throughout the U.S. and Germany. We have always been greeted warmly and graciously until recently. We were greeted by this unshaven old man named Robert. Robert was rude, abrasive, and pushy towards us when we asked for our tire pressure to be checked. When our Benz was returned, we asked Robert if Nitrogen was used? He replied that Nitrogen is too expensive so just air was used instead. I think we will remove this dealership from our list of Benz dealerships to visit for service. More

Called Monday appointment Tuesday at 11.30 home by 3 great job Mark also washed great job Mark also washed More

"Low left beam" warning showed up on my dashboard at aprons 9:45AM, Dec 27, 2021. Called M-B rebirth away and they had me come in at 11:00 AM, same day. Problem fixed and back home by 12:10 PM, same aprons 9:45AM, Dec 27, 2021. Called M-B rebirth away and they had me come in at 11:00 AM, same day. Problem fixed and back home by 12:10 PM, same day. You can't beat that kind of quick efficient and firefly service. Just GREAT%!! More

I know all dealerships have pluses and negatives on there social media. This dealership is one of the best I have ever been in. They received a frazzled custom who had to sleep in his vehicle the the r there social media. This dealership is one of the best I have ever been in. They received a frazzled custom who had to sleep in his vehicle the the receiving lot and turned the rest of the ordeal in to a positive experience. I have been in and experienced nine MB dealers in my life, from my father first MB and our training car a 180D 1958 to today or C and M class vehicles. This has been the most compassionate and responsive MB deal I have ever experienced. Thank you Chapman group and especially MB of Tucson and all the loyal, helpful team members. More

I am the owner of my first Mercedes, a 2017 550SL. I cannot say enough positive things about this dealership. The words that come to mind are fair, courteous, classy and timely. David is fabulous to dea cannot say enough positive things about this dealership. The words that come to mind are fair, courteous, classy and timely. David is fabulous to deal with in the service department; conscientious, communicative and thorough. I feel wholeheartedly that he is working for ME, not just his dealership. I am confident they will serve me for the duration of my Mercedes ownership! More

I just had an excellent experience with having warranty work done on my motorhome. Very efficient, nice to deal with. The updates on the service sent to my email were very helpful. work done on my motorhome. Very efficient, nice to deal with. The updates on the service sent to my email were very helpful. More

2013 sprinter, 230,000 miles, just getting warmed up! Jeff and Team provided great advice regarding what to do, more importantly why. Follow their advice! Typically service departments are looked Jeff and Team provided great advice regarding what to do, more importantly why. Follow their advice! Typically service departments are looked upon skeptically. Not here. Other RV’ers in for service expressed the same, leaving with smiles on their face. Chapman Tucson has dedicated service techs for Sprinter and like vehicles. More