Mercedes-Benz of Tucson - Service Center

Everything was great except on thing. I called 1 week ahead of time to ensure that I would have a loaner ready and I asked for a Mercedes because I had errands to run and did not want to wait around. Whe ahead of time to ensure that I would have a loaner ready and I asked for a Mercedes because I had errands to run and did not want to wait around. When I arrived at the dealership, there were not any Mercedes cars available, nor for that matter, any loaners available. I had to wait about 20-30 minutes for a car. I had thought that calling one week ahead of time will ensure that a Mercedes was "put aside" for me knowing that I had requested one. My last visit I was told that it was on a first come first serve basis as far as the Mercedes cars were concerned, that's exactly why I called and made my appt. with plenty of time to ensure getting a Mercedes. Other than that, everything was okay. More

My service tech that came out to my ranch yesterday was very professional, clean, & helpful. He did as I asked & was very pleasant to dela with. I had a question on coverage, he made a quick call and took very professional, clean, & helpful. He did as I asked & was very pleasant to dela with. I had a question on coverage, he made a quick call and took care of it without an attitude. Customer Service was his goal & he did it with style which is why we are now Mercedes of Tucson customers. Thank you to Jason Gates, Service Mmanager Scott & Road Side Service Tech that assisted me yesterday. Regards, Brayton Jett-Smith & Richard Smith More

I was accepted in service without an appointnment. The repair was accomplished quickly and the even washed my car. Jason Cowdry always makes me feel like a VIP when I come in for service. Jason takes the repair was accomplished quickly and the even washed my car. Jason Cowdry always makes me feel like a VIP when I come in for service. Jason takes the time to explain the problem and the fix to me each visit. More

It is always a pleasure to do business with Mercedes. I was in and out quick. I was treated exceptionally well by both Rich and my sales consultant Stephan. It feels like family. I will use no other dealer was in and out quick. I was treated exceptionally well by both Rich and my sales consultant Stephan. It feels like family. I will use no other dealership for the service of my 2008 Mercedes-Benz C300. More

We had a broken air conditioner in our new car (2009). We were helped immediately and kept up to date on the repairs. We were given the use of a courtesy car and when repairs were completed our car was re We were helped immediately and kept up to date on the repairs. We were given the use of a courtesy car and when repairs were completed our car was returned, fixed, washed and no cost to us. Thank you for the great service. We will always return for service and future purchases form Tucson, Mercedes. More

My wife and I have owned a '06 SLK 350 & a '07 G500 since new and have our service performed only at Mercedes- Benz of Tucson. Further we have had the pleasure of dealing exclusively with Jason as our since new and have our service performed only at Mercedes- Benz of Tucson. Further we have had the pleasure of dealing exclusively with Jason as our Service Advisor. He is an outstanding representative for your dealership and continuously reflects the MB vision of World Class product quality & service. More

Service has always been great at this dealership. Rich Van Sickle should be commended. He always takes my car in for minor services even when I don't have an appointment. Everybody is very friendly and Van Sickle should be commended. He always takes my car in for minor services even when I don't have an appointment. Everybody is very friendly and pleasant. From the time I bought my vehicle from Renee, going through several maintanence appointments and now to the present I have nothing but good things to say about Mercedes Benz of Tucson. The only con that I have is the extremely high prices for regular maintanence. To me, it seems like price gouging for some routine services. Combined with the lack of free regular maintanence up to 50,000 miles it becomes a expensive venture to maintain a Mercedes. If Mercedes brought free maintanence back I would have absolutely no negative criticism to give. Overall, excellent dealership. More

The service team at Mercedes-Benz of Tucson are AMAZING! The whole staff is very welcoming and knowledgeable. They always have the answers to my questions. Its a joy knowing I have a service team such as th The whole staff is very welcoming and knowledgeable. They always have the answers to my questions. Its a joy knowing I have a service team such as the one at Mercedes-Benz of Tucson behind me, in my time of "auto" confusion... More

Jason is alway great, very helpful, knowledgeable and nice. Everyone is always offering me water or coffee and is very friendly. I think it was Priscilla the cashier who is funny and friendly and prov nice. Everyone is always offering me water or coffee and is very friendly. I think it was Priscilla the cashier who is funny and friendly and provides your organization with fabulous customer service. Everyone from the greeters to the service people, sales guys wandering around and cashier area are always just so pleasant and really make me feel welcome as a customer. More

Rich is always pleasant, helpful, and friendly and makes me feel at home when I take my car in for service. He always makes sure that I will have a loaner if the job is expected to be 2 hours or more, and me feel at home when I take my car in for service. He always makes sure that I will have a loaner if the job is expected to be 2 hours or more, and is usually very accurate in estimating the amount of time a visit will take. He is also always sure that I leave with a clean vehicle. With the outstanding waiting area, with freshly ground coffee and baked items if you are hungry, widescreen TV, and daily newspapers, it is a pleasant place to spend up to 2 hours, and you don't mind the wait. All of the employees I have encountered, from the cashier to the loaner vehicle attendants, have been very friendly. More