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Mercedes-Benz of Tucson - Service Center

Tucson, AZ

4.1
180 Reviews

180 Reviews of Mercedes-Benz of Tucson - Service Center

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April 13, 2011

I really appreciated being able to call with a problem Friday evening and getting in for service Monday. I drove up and was greeted by multiple people and was given a free loaner. I was in and out of th More

by sallyboeve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason in service
April 06, 2011

I was treated great by all employees. Stacy made special arrangements for me to have my car towed in after-hours and she had a Loaner Car waiting. Rich VanSickle kept me informed on my service and had the More

by DARmbenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy & Rich Van Sickle
April 03, 2011

I always feel that I am treated extremely fair, that they truly have my best interests at heart, and that I am taken care of! Can't imagine dealing with any other dealership so therefore I will just keep co More

by theresab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich and Jason
April 02, 2011

While Having to replace a major transmission component and a fuel tank does not speak well for an E350 with less than 60K, your company warranteed half the cost. I appreciate what Steve Shumaker and Scot More

by Abcuyugan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shumaker
March 30, 2011

We have been coming to Mercedes Benz of Tucson for almost 17 years. We have found them to be friendly, competent, and willing to go the extra mile. We had a "special" service need that wasn't within their n More

by flyin4awa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cowdry, Scott Perkins, Jason Gates
March 28, 2011

Initially, received very poor service at this dealership. I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent More

by Exotic1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
March 26, 2011

Rich was handled my service very professionally. I appreciated getting the loaner while they worked on my car. It took a little longer than I expected or was told (2.5 hrs versus 1.5 hrs). I was told More

by Dingram12010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Van Sickle
March 24, 2011

I think it's a great dealorship. Pleasant surroundings, great coffee, competent staff who obviously care. I have been a customer since I moved to Tucson and have always been happy. The people seem to have More

by debbyjo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Van Sickle
March 24, 2011

Svc on 1/25 - 1/27. My main complaint is that the odometer reading was reported incorrectly, adding 20,000 miles. This shows as major discrepancy on Carfax. There is a lax attitude about correcting More

by RJYoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Cowdry, Rich Van Sickle
March 12, 2011

Cause of a damaged windshield was coincidental to scheduled service. Scott diagnosed damage to windshield and settled the manner in a satisfactory with the customer. I appreciate the speed at which More

by Brian Mueller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich and Scott