Mercedes-Benz of Tucson - Service Center

I expected the expensive regular "oil + service" but the highly advised trans flush was a shock since i just bought the car CPO less than a year ago. All wtty items (Oxy sensor, auto hatc service" but the highly advised trans flush was a shock since i just bought the car CPO less than a year ago. All wtty items (Oxy sensor, auto hatch sensor, broken window switch, and seatbelt latch) were fixed perfectly.... and even the minor wtty quibbles like the loose passenger window weather stripping and drooping driver side visor were fully addressed.... all is well! And the loaner car made it essentially painless. thx Bill More

I've been driving MB for over 25 years and this is one of the best dealerships I've been to. Mr. Schumaker explained all of the details of my service and went above and beyond taking care of me and my vehic the best dealerships I've been to. Mr. Schumaker explained all of the details of my service and went above and beyond taking care of me and my vehicle. He got me a loaner and the rest of the staff did a great job getting me in and out. The service performed appears to be very thorough and complete. More

Prompt, courteous, reliable, service. Attention to detail. What you expect from a world-class dealership. Somebody at Mercedes is not paying attention if you insist on twenty five words or more. Br detail. What you expect from a world-class dealership. Somebody at Mercedes is not paying attention if you insist on twenty five words or more. Brief is better. RDB More

I have never been unhappy with the service at the agency. Everyone is friendly and efficient. The waiting room is comfortable, and they are good at giving loaners. It is a job well done. Everyone is friendly and efficient. The waiting room is comfortable, and they are good at giving loaners. It is a job well done. More

My Service Advisor noticed a problem with the car after it was serviced and returned it to the bay for a quick easy repair. Good catch on his part, it probably saved me a long drive back for repair after I it was serviced and returned it to the bay for a quick easy repair. Good catch on his part, it probably saved me a long drive back for repair after I noticed the problem. More

Rich Van Sickle has always made me feel welcome. I moved hear from New Jersey four years ago and had no idea where to take my cars for service. I researched the web and found your dealership. I was fortuna hear from New Jersey four years ago and had no idea where to take my cars for service. I researched the web and found your dealership. I was fortunate enough to have Rich assigned as my Service manager. He is always pleasent and accommdating. More

Jason always offers great service. He is attentive, quick, HONEST and informative. I have always been pleased with the service department, since the day I bought my new car. Service is part of the reas quick, HONEST and informative. I have always been pleased with the service department, since the day I bought my new car. Service is part of the reason I cam back to Mercedes after buying a Jaguar in between owning several Mercedes. I was unhappy with Jaguar (Royal) service. More

The service at your dealership has always been very good. I like having Evan as my service advisor. Everyone with whom I've come in contact has been polite and helpful. I certainly do recommend your deale I like having Evan as my service advisor. Everyone with whom I've come in contact has been polite and helpful. I certainly do recommend your dealership, and appreciate the wonderful service over the years. More

The dealership came to pick up my car at my house. It was a service call for a repeat problem. The car would not start when they came as I had not driven it for 3 weeks. Harry called the roadside assistance a service call for a repeat problem. The car would not start when they came as I had not driven it for 3 weeks. Harry called the roadside assistance service & they arrived within 20 minutes. I was very pleased with all the help and service. More

We had a tire giving us issues (nail), we went to Discount Tire and they said a previous repair was done wrong and the tire needed replacing. We took the car to Chapman Mercedes and talked to Jeremy. Discount Tire and they said a previous repair was done wrong and the tire needed replacing. We took the car to Chapman Mercedes and talked to Jeremy. After they looked at it they called and said there was no previous repair done on the tire. Jeremy had the flat fixed for free and replaced a burnt out brake light at no charge. Jeremy was over the top friendly and said it was the second tire that day that Discount Tire had said needed replacing. Seems that Discount was drumming up business. I love how Mercedes Treated me. I whole heartily endorse this dealership and I'm looking forward to many years of working with them. Terry Tucson, AZ. More