Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
180 Reviews of Mercedes-Benz of Tucson - Service Center
Sort by
March 17, 2012
purchased a CPO vehicle with brand new tires on it, put on by the dealership before it was purchased by me. had a flat yesterday, but no warranty on the tire. it was my understanding that the manufacture on by the dealership before it was purchased by me. had a flat yesterday, but no warranty on the tire. it was my understanding that the manufacture of the tire, in this case, the continental tire should have provided warranty. just because it was cut on the shoulder, telling me that it has to be replaced at close to $450 was not very pleasant. FYI, i had the vehicle for only 17 days. in addtion, a local tire store could have done the job at less than $300. although the service is to die for, but i thought this was a little bit out of line since the owning of the vehicle was less than 30 days. please send me an reply... i appreciate your time. More
by danielyang11
Employees Worked With
Tina
March 14, 2012
I had taken my car to be serviced in Los Angeles on Monday, February 27, 2012 (they resealed the oil gasket as there was a small oil leak). The next day I was driving from Los Angeles, California to El Monday, February 27, 2012 (they resealed the oil gasket as there was a small oil leak). The next day I was driving from Los Angeles, California to El Paso, Texas on my way to my uncles funeral and during my drive the oil level light had come on. I called back to Los Angeles and explained to them what had occurred at which point they explained that everything was ok, that I should stop by a Mercedes Dealership and explain to them what work they had done and that it was probably the Oil Level Sensor that need to be replaced of the electrical wire need to be checked. Since I was on the road had idea where the closest Mercedes Benz dealership was, they gave me the name of the closest Mercedes Benz dealership which was Mercedes Benz of Tucson as well as the address. I arrived at Mercedes Benz of Tucson and pulled up to the service department area and waited as every other Mercedes Benz dealership I have been to the service team would come out and meet you. No one came out so I proceeded inside to speak to someone. I stopped a gentleman that was walking by and explaind to him that I needed my car serviced at which he directed me to a desk where Mrs. Tanya Griffith, service advisor was sitting. I explained to her what had occurred and explained to her what had been explained to me about the oil level sensor. She stated that they could look at my car at which point I gave her my infomation, she went outside got the mileage information. She showed me the waiting area and said she would let technician know the information that I had explained in reference to the oil level sensor. About an hour later she came back and stated the technician said it was a leak in the cam and that it was not the sensor. I explained to her that whatever needed to be done I wanted to make sure it was taken care of since I still have a six hour drive and I did not want anymore lights coming on. She stated it would be taken care of. Once my car was ready I paid and upon my walking out with Mrs. Griffith I stated everything is taken care of and no oil level light will be coming on and she stated yes. With that I set forth on my journey and everything was going great about an hour out of Tucson, the oil level light came on again. I immediately called Mrs. Griffith back and told her what had happened, she said let me talk to the technician and I will call you back. I continued driving she called me back about 30 minutes later and explained that she had talked to the techinician and he stated that it probably the oil level sensor of which I was very upset. I explained to Mrs. Griffith that what she just told me is exactly what I first told her when I had arrived and that she and the technician said no it was something else. I explained that I was driving and now I have this light on again, which is exactly what I had stopped by Mercedes Benz of Tucson. She knew I was upset and apologized saying that at this point she was sorry that she failed me and that she was going to speak to the Service Manager Scott. By this time I was in Lordsburg, NM, I recieved a call back from Mrs. Griffith at which point she asked if I would like to speak to the Service Manager at which point I spoke to Scott. Being in management myself I got the usual we care but then he goes into this tangen about how the technician went by process of elimination. I explained to Scott that I had specifically told Tanya Griffith upon my arrival what the techinician in California had explained about the oil level sensor that was disregarded instead I was told it was something else and here we were with the same problem. He then started trying to say something about the work I had done in California at which point I explaind to Scott, regardless of what had or had not been done, my oil level light came on, I stopped at Mercedes Benz of Tucson to have that taken care of, I was assured it had been taken care of and obviously it had not since it was on again. He asked when I could go back to Tucson from El Paso, Texas. He said he would get this taken care of and explained what needed to be done. Which is the OIL LEVEL sensor. He stated he would get this taken care of then I get a price quote for $320.00 additional dollars to get this taken care of on top of driving 6 hours. This is ridiculous, being a Manager myself in a service industry never in a million years would I allow anyone of my staff members to provide the level of customer service that I recieved from Mercedes Benz of Tucson, I am going to do everything in my power to make sure that people are aware of the incompetence and lack of customer service I recieved at Mercedes Benz of Tucson. You all should be ashamed!!!! More
by reyesjj1
Employees Worked With
Tanya Griffith and Scott Perkins (Service Manager)
March 01, 2012
Everything was great. Great customer service staff, quick pick up of the temporary car and grateful for the service to have a temporary car while mine is being worked on pick up of the temporary car and grateful for the service to have a temporary car while mine is being worked on More
by Andreea82
Employees Worked With
Tina
July 19, 2011
Only diwrcfmazsappointment is that Evan Stark does not seem to be the service advisor assigned to my new car and I specifically requested him because of my previously superior service from him. seem to be the service advisor assigned to my new car and I specifically requested him because of my previously superior service from him. More
by wrcfmaz
Employees Worked With
Evan Stark
July 18, 2011
Having been a previous Mercedes owner, I was pleased that the service was at least as good as it was fifteen years ago, better in fect. What was most important is that my wife is a new Mercedes owner, and h the service was at least as good as it was fifteen years ago, better in fect. What was most important is that my wife is a new Mercedes owner, and her happiness is paramount to me. She was extremely happy with the total staff's professionalism and helpfulness from the cashier to Greg Hart in the finance department, but most of all she was very pleased and comfortable in knowing that Rich would assure her vehicle was taken care of properly and in a timely fashion, and it was! We look forward to our regular visits to your new service facility for scheduled maintenance, but know if there are unscheduled instances when we need to come in, your service people, and Rich in particular, will take good care of us. Thank you. Tatiana & Gary Gutierrez More
by garygg7
Employees Worked With
Rich Van Sickle
July 16, 2011
Our first time to Mercedes Benz of Tucson since purchasing our used E320. Everyone we dealt with at the entire dealership was fantastic. Rich Van Sickle was outstanding. purchasing our used E320. Everyone we dealt with at the entire dealership was fantastic. Rich Van Sickle was outstanding. More
by janinelarry
Employees Worked With
Rich Van Sickle
July 14, 2011
As we told our bookkeeper when she suggested we find a less expensive repair and maintenance service, we will continue with your company because of its excellent customer service. less expensive repair and maintenance service, we will continue with your company because of its excellent customer service. More
by Larry N. Deutsch
Employees Worked With
Jason Cowdry
July 13, 2011
Hi, After noticing my ML350 was displaying a -600 along with a wrench I took it to the dealer to make sure everything was ok. My service advisor explained to me it need maintenance and recommended a variet with a wrench I took it to the dealer to make sure everything was ok. My service advisor explained to me it need maintenance and recommended a variety of things needed to be done. I immediately noticed some that we could pass on due to recent service or the wipers for instance functioning well which could lower the cost without compromising the cars optimal performance. This conversation took place right in front of the office, he invited me to go inside and check what types of service has been done and proceeded to mention them... meanwhile I was lost and just agreed.(I would have felt more comfortable leaving my car if I had understood) When it comes to my vehicle I want to make sure I keep up with all the needed maintenance to ensure I have a reliable and well maintain vehicle for years to come, I was advised about some upcoming maintenance and I truly appreciated that. I think that my advisor is professional not very much of a friendly individual. I also think I feel more comfortable with him now than when he was first assign to us. I would love to have been advised in detail everything that was done to my car, from the type of oil used to what the outcome would have been if we wouldn't have had it replaced, I honestly feel a little rushed never the less I love that I'm provided with a loaner while my car is been serviced and I can continue my daily routine without any mayor interference! Thank you Mercedes Benz of Tucson! More
by Durielkis
Employees Worked With
Jason Cowdry
July 12, 2011
I had two times within 2 weeks to have warranted service because of a battery and vacuum problem. I just dropped in not expecting anything but information and one time Rich fixed it while I waited and the o because of a battery and vacuum problem. I just dropped in not expecting anything but information and one time Rich fixed it while I waited and the other time Rich loaned me a car and had my car ready the same day. Amazing! We have owned Mercedes for over 30 years and we will continue to own Mercedes. Service is a huge part of our satisfaction with Mercedes. Thanks. Nan Arena More
by nanarena
Employees Worked With
Rich in Service
July 08, 2011
Excellent service. It is really great to schedule via the internet. Keep up the great work. The overall experience was above and beyond my expectations. the internet. Keep up the great work. The overall experience was above and beyond my expectations. More
by saintsrph
Employees Worked With
van sickle
