Mercedes-Benz of Tucson - Service Center

This M/B dealer and their work force is absolutely great. Very professional, accomodating and the work is done in a timely manner.If you have a M.B. you should feel very comfortable and assured you will be Very professional, accomodating and the work is done in a timely manner.If you have a M.B. you should feel very comfortable and assured you will be treated professionally and the cost will be reasonable. More

Jason Cowdry is the first Service Advisor at Mercedes-Benz of Tucson that I have found to be professional and communicative. As well, the Service Technician, Franco Macias, who has serviced my Mercedes-Benz of Tucson that I have found to be professional and communicative. As well, the Service Technician, Franco Macias, who has serviced my car on previous visits, has always been attentive, professional, and communicative. After previous service experiences at MB Tucson, the lack of good communication between Service Advisors and me, the return visits and errors on quotes, I'd decided it would be better for me to drive to Chandler for MB Service, where I was acquainted with the manager. Distance was a deterring factor, and so I decided to give MB of Tucson one more chance. This time I selected my own Service advisor, rather than be assigned one as in the past. I request Jason Cowdry as advisor, and then asked him if either Franco Macias or Mark Holz were available for servicing my car. It was the best service experience ever, and that included my Mercedes being washed and delivered to the front driveway as beautiful as new. I drove off happy and pleased that I had given MB of Tucson another chance. More

Customer service on the drive was excellent. Megan helped me with a courtesy car and was very efficient. Jason is always personable. The work was done as promised by mid-afternoon. It is a pleasure helped me with a courtesy car and was very efficient. Jason is always personable. The work was done as promised by mid-afternoon. It is a pleasure visiting the dealership. My only constructive comment might be that when a customer brings in his or her Mercedes for service and you have a courtesy car of equal or better class and you are interested in the customer thinking about buying new or upgrading, you might give them a courtesy car that would entice them to step up. Just a thought. More

Service exceeded expectations! Service was completed in less time than expected. Quality of car wash was excellent. Evan Stark was cordial and knowledgeable. Waiting area was clean and comfortable. less time than expected. Quality of car wash was excellent. Evan Stark was cordial and knowledgeable. Waiting area was clean and comfortable. More

I have purchased new and used Mercedes from this dealership for over 18 years... before it was Chapman. My sales contact is Dale; a good and honest man. Like the Cheers Pub, I enjoy visiting and dealership for over 18 years... before it was Chapman. My sales contact is Dale; a good and honest man. Like the Cheers Pub, I enjoy visiting and hob nobbing. This dealership has steadily improved over the years, and few luxury dealerships can match the quality of service and the efficacy of the sales staff. Bill Tiley More

An unexpected blowout required immediate service. The Mercedes Service Department was there when I arrived unannounced. They understood the problem. Determined that two tires needed to be changed. They f Mercedes Service Department was there when I arrived unannounced. They understood the problem. Determined that two tires needed to be changed. They found the tires in 24 hours (my tires are a unique size). The tires were ordered after obtaining my approval. They were mounted, balanced and the car was ready a few days later. They provided me a loaner care throughout the repair period. The service representative, Steve, and each employee encountered were pleasant, friendly and helpful. I don't think I could have had a better service experience, anywhere! More

Tina was great to work with. She was courteous and informative. She had a loaner car ready before she even told me that my car would need to stay overnight. informative. She had a loaner car ready before she even told me that my car would need to stay overnight. More

Excellent new facility in all respects. Service is outstanding and customer amenities are excellent. Large inventory of new autos is impressive. This may well be the best physical dealer facility outstanding and customer amenities are excellent. Large inventory of new autos is impressive. This may well be the best physical dealer facility I have visited and service matches.N More

I was welcomed on time. Got a tour of the fab new facility. When additional work was needed, Jason called. I approved. He took care of details. Work was done on time. My only complaint is that the r facility. When additional work was needed, Jason called. I approved. He took care of details. Work was done on time. My only complaint is that the retractable top still makes some unusual noises. Overall, good experience (tho a bit costly). Raphael Gruener More

Rich took me right in on short notice. He was able to work with my warranty coverage to make sure repair would not cost me anything. He reviewed all existing warranty coverages with me. Repair was done work with my warranty coverage to make sure repair would not cost me anything. He reviewed all existing warranty coverages with me. Repair was done quickly. I even received a car wash. I have never been disappointed at MB. Scott Percy More