Mercedes-Benz of Tucson - Service Center

Service experience My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Me My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Mercedes. Mark Shofield, my service adviser is the very best. He is professional, available, and even a bit funny. I know that when I bring my car to the dealership for service the experience will be A+. Can''t beat every point of contact from the lady who answers the phone, to the young man who shuttles me back to work, to Mark, my service adviser. All very professional and downright nice. Also, I really appreciate the communication during the day as to what is happening to my car and when to expect job completion. I watch my friends who do not own a Mercedes always leave their dealerships angry ...I can honestly say, if they owned a Mercedes and had Chapman as their dealership and Mark as their adviser, that would never happen. I sometimes feel like I am their only customer, that is how great their customer service is. Thank you Mercedes. what an A+ experience at Chapman Mercedes! A very thankful customer, Barbara McFadden More

Appreciate the Care! I love my car and I really appreciate the care my car and I was given at a recent service. Mark and Scott were thorough and accommodating. Mark kept I love my car and I really appreciate the care my car and I was given at a recent service. Mark and Scott were thorough and accommodating. Mark kept me informed throughout the whole process. My daughter and I have tried other service options for our cars but nothing beats Chapman! More

Chancellor Rich was friendly. Extra helpful in my situation Went out of his way to help me. I was very impressed. Great dealership and excllent experience. Mo Rich was friendly. Extra helpful in my situation Went out of his way to help me. I was very impressed. Great dealership and excllent experience. Most of all the work was done in exact time he promised. More

Great Experience I was so happy to have Rich as my service advisor. Rich has been my service advisor for more than 20 years. His care for me and my new Mercedes is not I was so happy to have Rich as my service advisor. Rich has been my service advisor for more than 20 years. His care for me and my new Mercedes is nothing short of phenomenal. I could not be happier with the experience at MB of Tucson. The team of Greg Welch and Rich VanSickle is unbeatable. More

Quality Service We are single owners of a 1984 Mercedes 300 SD purchased new. Gets 32 mpg city/highway even though it weighs like a tank. Chapman Motors does all serv We are single owners of a 1984 Mercedes 300 SD purchased new. Gets 32 mpg city/highway even though it weighs like a tank. Chapman Motors does all servicing after moving to Arizona owing to management of Chapman Motors and most importantly service advisor Ev Stark and chief master mechanic Ken Tolzman !!!! On a scale of 1-10 they are a 12 UNTOUCHABLE !!! We had the steering lock froze in Green Valley recently. Called Mercedes for Life free towing, they picked up the car, brought to Chapman on Grant after hours. Next morning Ev called and discuss procedures to repair. They expedited repairs, serviced car, found diesel leak and repaired and advised tires checking badly because of age and leaking fuel damaged right motor mount. Tires are ordered and will schedule motor mount replacement. Drive car to N.C. annually after Ken checks it out. Ken, Ev and car have never failed us. Such service and personnel spells MERCEDES (the best). This car will easily go another 30 years. It is truly a lifetime car purchased new in 1984 and will be a lifetime car for our children. Thank you for the privilege of providing this review !!!! More

Consistency Scott Perkins has been the service manager in Tucson since about the time I moved from Salt Lake City to Tucson. He manages a superior department. The Scott Perkins has been the service manager in Tucson since about the time I moved from Salt Lake City to Tucson. He manages a superior department. The service group at Ken Garff, Salt Lake City Mercedes Benz, had frequent management turnover, poor leadership, and the technicians, that serviced my Benz for about 10 years, did not respect their supervision/leadership. This group is top notch. Ken Tolzman has looked after my S500 for 8 years and has been excellent in every respect. More

Rich Van Sickle, Service Advisor was knowledgeable, friendly and discussed in detail the service I needed. He answered all the questions I had. The service was done in a timely manner. There were n friendly and discussed in detail the service I needed. He answered all the questions I had. The service was done in a timely manner. There were no surprises as to price or other aspects of the service. The next day I was unsure of one item. I was granted a test drive with the Service Manager. He graciously assured me that everything was done correctly, and I went away happy. More

We took my husbands car in for routine service but while we were there they quickly also attended to an issue with my Mercedes GLK and gave it a great car wash inside and out! Greg also offered to arrange b we were there they quickly also attended to an issue with my Mercedes GLK and gave it a great car wash inside and out! Greg also offered to arrange body work on my car while I am out of town. Always great service at this Mercedes dealership! More

Evan S is the best! MB of Tucson always takes care of us - have purchased multiple vehicles and have all our service done with them - wouldn't go anywhere else ... - have purchased multiple vehicles and have all our service done with them - wouldn't go anywhere else ... More