Mercedes-Benz of Tucson - Service Center

My Experience with Mercedes Benz of Tucson I recently purchased a new vehicle from Mercedes Benz of Tucson. Unfortunately, my experience was far from satisfactory. The salesperson lacked adequate knowled purchased a new vehicle from Mercedes Benz of Tucson. Unfortunately, my experience was far from satisfactory. The salesperson lacked adequate knowledge about the product, which became evident during the delivery process as he was unable to explain essential features of the car. Several months later, my car was broken into at the Home Depot located at 7677 E Broadway Blvd, Tucson, AZ, around 3:30 PM. Although the perpetrator left empty-handed, the driver's side window was shattered, leaving glass scattered throughout the interior. While waiting for the police, I contacted Mercedes Benz of Tucson to inquire about dropping off my car and obtaining a loaner vehicle to handle insurance matters and arrange for a rental car. The service advisor consulted with the service manager, who ultimately denied my request. When I brought the car to the dealership the following day and explained the situation to the service advisor, she informed me that they do not handle insurance claims and that customers must pay out-of-pocket. I reluctantly agreed to this arrangement, resulting in me paying more than the insurance estimate. A few days later, the dealership replaced the driver's window but failed to clean the interior of the door. Consequently, glass fragments rattled whenever I closed the door or drove over rough terrain. Several weeks later, when they replaced additional parts damaged during the break-in (such as the steering wheel), they finally removed the remaining glass shards. However, in the process, they damaged the trim strip on the driver's door. Although the service advisor initially denied responsibility, she eventually acknowledged the damage and ordered replacement parts. Simultaneously, an A service was performed on the vehicle. Upon picking up my car and driving it home, I noticed a strong smell of hot oil emanating from the engine compartment. Upon inspection, I discovered an oil spill over the engine. Weeks later, the service advisor informed me via email that the new steering wheel had arrived and asked to schedule an appointment. I explained that I was out of town and would call upon my return. She responded by saying she would contact the insurance company due to my delayed response, which seemed inappropriate. Upon returning to the shop for the steering wheel replacement and trim strip repair, I discovered that the cruise control switch on the new steering wheel was not functioning. After leaving a message for the service advisor and receiving no response, I sent an email. She replied to the next day, claiming that the technician had checked everything. Nonetheless, the car had to return to the shop once more. I also discussed these issues with the service manager, but the conversation proved fruitless. I am convinced that my vehicle did not receive attention from a trained technician, nor was there any quality control involved in the repairs. In summary, my experience with Mercedes Benz of Tucson was highly unsatisfactory, marked by inadequate product knowledge, poor service, and subpar repair quality. More

Fantastic service. ... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB... ... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB... More

Kayla Diaz who was my service advisor was great. I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an h I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an hour and a half. Everything was done very professionally. My only complaint and it is one that I have seen echoed in other reviews of this dealership is the 2.75% credit card fee. I had been forewarned about it, but it is still something highly objectionable from a Mercedes dealership. As someone said in their review back in June, just bury that 2% somewhere in your costs and don’t pass it on so obnoxiously to your clientele. This fee isn’t being done at the Lexus dealer here in Tucson and shouldn’t be done by a high class dealership like Chapman Mercedes-Benz. When I first heard about the fee through a text message I called and left a message with the head of the service department and sadly never got a call back to explain It. He could at least respond to the fact that I had left a message on his answering machine. Can’t remember who that was, but I thought it was the head of service. Again the service advisor and the service itself were wonderful and five stars is for Kayla Diaz. Thank you John J. More

Lucky Luechtefeld and Clarissa are great assets for Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Th Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Thank you! More

Lucky Luechtefeld made my B1 service for my 2019 E 300 at Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky we Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky went above and beyond to advice and resolve the additional issues found by the mechanic during the B1 service. Lucky and service techs professionalism make Mercedes Benz what luxury is all about!! I am very happy with the services performed. More

Excellent customer service. I needed a quick evaluation for a tire leak and they got me in with a loaner car. Lucky Luechtefeld was able to find a much less expensive way to fix I needed a quick evaluation for a tire leak and they got me in with a loaner car. Lucky Luechtefeld was able to find a much less expensive way to fix my cracked tire rim rather than replacing the entire tire rim. More

WOW! Amazing service. Mark was very kind and made sure my vehicle was repaired quickly. I didn’t have an appointment, my battery died, who ever has an a Amazing service. Mark was very kind and made sure my vehicle was repaired quickly. I didn’t have an appointment, my battery died, who ever has an appointment for that, right? In any event I pulled into the service bay completely frazzled and within 2 minutes my mind, weary heart and body felt relief knowing I was in good hands with Mark. Mercedes of Tucson’s service is heads and shoulders above the service I used to receive at the Mercedes dealership in Scottsdale! Thank you Mark and Mercedes of Tucson for outstanding customer service and care. More

I have been to a few Mercedes dealerships in the USA and the Tucson dealership is by far the most luxurious, friendly and best service. If you own a MB this is the place for you. They will correct any mi the Tucson dealership is by far the most luxurious, friendly and best service. If you own a MB this is the place for you. They will correct any mistakes that have been made on your car by a non Mercedes shop. More

Immensely grateful to Kayla Diaz and Aaron Perrine for taking their time with some of my vehicle concerns. They both were very congenial and went out of their way to satisfy me.. Virginia J. taking their time with some of my vehicle concerns. They both were very congenial and went out of their way to satisfy me.. Virginia J. More