Mercedes-Benz of Tucson

My wife and I have owned a '06 SLK 350 & a '07 G500 since new and have our service performed only at Mercedes- Benz of Tucson. Further we have had the pleasure of dealing exclusively with Jason as our since new and have our service performed only at Mercedes- Benz of Tucson. Further we have had the pleasure of dealing exclusively with Jason as our Service Advisor. He is an outstanding representative for your dealership and continuously reflects the MB vision of World Class product quality & service. More

Service has always been great at this dealership. Rich Van Sickle should be commended. He always takes my car in for minor services even when I don't have an appointment. Everybody is very friendly and Van Sickle should be commended. He always takes my car in for minor services even when I don't have an appointment. Everybody is very friendly and pleasant. From the time I bought my vehicle from Renee, going through several maintanence appointments and now to the present I have nothing but good things to say about Mercedes Benz of Tucson. The only con that I have is the extremely high prices for regular maintanence. To me, it seems like price gouging for some routine services. Combined with the lack of free regular maintanence up to 50,000 miles it becomes a expensive venture to maintain a Mercedes. If Mercedes brought free maintanence back I would have absolutely no negative criticism to give. Overall, excellent dealership. More

John Scott has provided, and continues to provide, an extraordinary experience for myself and my wife through constant quick resonse to our every need, and outstanding follow-up. Your service department extraordinary experience for myself and my wife through constant quick resonse to our every need, and outstanding follow-up. Your service department has also been excellent in the speed and effectiveness of their service. Your dealership well exceeds evenvmy former experience with Lexus services! Charles Rorie More

Jason is alway great, very helpful, knowledgeable and nice. Everyone is always offering me water or coffee and is very friendly. I think it was Priscilla the cashier who is funny and friendly and prov nice. Everyone is always offering me water or coffee and is very friendly. I think it was Priscilla the cashier who is funny and friendly and provides your organization with fabulous customer service. Everyone from the greeters to the service people, sales guys wandering around and cashier area are always just so pleasant and really make me feel welcome as a customer. More

The service team at Mercedes-Benz of Tucson are AMAZING! The whole staff is very welcoming and knowledgeable. They always have the answers to my questions. Its a joy knowing I have a service team such as th The whole staff is very welcoming and knowledgeable. They always have the answers to my questions. Its a joy knowing I have a service team such as the one at Mercedes-Benz of Tucson behind me, in my time of "auto" confusion... More

Rich is always pleasant, helpful, and friendly and makes me feel at home when I take my car in for service. He always makes sure that I will have a loaner if the job is expected to be 2 hours or more, and me feel at home when I take my car in for service. He always makes sure that I will have a loaner if the job is expected to be 2 hours or more, and is usually very accurate in estimating the amount of time a visit will take. He is also always sure that I leave with a clean vehicle. With the outstanding waiting area, with freshly ground coffee and baked items if you are hungry, widescreen TV, and daily newspapers, it is a pleasant place to spend up to 2 hours, and you don't mind the wait. All of the employees I have encountered, from the cashier to the loaner vehicle attendants, have been very friendly. More

great job - thanks for the professional work in a nonpressure environment. Selection of vehicles was excellent. Thorough review of various options to purchase and/or lease vehicle. Always in my be nonpressure environment. Selection of vehicles was excellent. Thorough review of various options to purchase and/or lease vehicle. Always in my best interest re. the options. Staff very friendly and knowledgable not only regarding your product but others - did not speak negatively of other makes/models. More

Location is VERY inconvenient as I live in North Oro Valley. Justin is "excellent" Handles problem and communicates well with customers. Car has been to dealership 3 times for the "check engine" Valley. Justin is "excellent" Handles problem and communicates well with customers. Car has been to dealership 3 times for the "check engine" light. So far, have spent over $300 to solve a problem relating to the emmisions! 2005 SLK with 8000 miles!!! More

Excellent sales and service. Dale is the best. He always takes very good care of us. I would suggest a friend buy at this dealership. Good price points and service. Looking forward to their move to a new takes very good care of us. I would suggest a friend buy at this dealership. Good price points and service. Looking forward to their move to a new location. Will continue using this dealer. More

The service took about 10 days but I was provided a loaner vehicle & I was kept up to date as the service and parts ordering progressed by Jason. I was pleased with the work that was done.My car was cl loaner vehicle & I was kept up to date as the service and parts ordering progressed by Jason. I was pleased with the work that was done.My car was clean when I picked it and the check out process was quick. More