Mercedes-Benz of Tucson

Excellent service in diffiucult circumstances. Mark Schofield is an excellent service rep calling in service (Cox) to work on sensors for a MB Sprinter on June 13, a Saturday while we were on a lon Mark Schofield is an excellent service rep calling in service (Cox) to work on sensors for a MB Sprinter on June 13, a Saturday while we were on a long trip. He and the service people appear to among the of few who know what is needed and have the skills to complete difficult jobs. The RV ran well for the rest of the run to 6,375 miles altogether. Thanks for the excellent work. If I lived in Tucson, I would recommend the service and use it as needed, and will likely visit the area again. Keep up the good work, and as I see the responses are quite good and not surprising. Let the supervisor or boss know. More

Adrian Schumacher helped me buy the perfect car for me, and made it the best and easiest car-buying experience I have ever had. He truly went above and beyond! I would work with Adrian again in a heartbeat and made it the best and easiest car-buying experience I have ever had. He truly went above and beyond! I would work with Adrian again in a heartbeat! More

Customer Service at its best! Mark Schofield went out of his way yesterday, June 18, 2020, to provide a fabulous customer experience. His attention to detail, sincerity in identify Mark Schofield went out of his way yesterday, June 18, 2020, to provide a fabulous customer experience. His attention to detail, sincerity in identifying the engine issue, and follow up were exceptional. it's not often these days that you walk away from a service organization, any service organization, feeling especially good about the care and attention given to your issues. Not the case with Mark and clearly not the case with MB of Tucson. Thank you/ More

I purchased a vehicle from Mercedes Benz of Tucson last week and I am very impressed with not only my Mercedes but the level of customer service I received throughout the whole process. Tom Chance is a con week and I am very impressed with not only my Mercedes but the level of customer service I received throughout the whole process. Tom Chance is a consumete professional and I will give him my business in the future. More

Worst salesman! It’s funny I instantly felt Tom Chance would end up being a terrible salesman but he exceeded my expectations and was the worst salesman I ever dealt with. Vile and disgusting character! would end up being a terrible salesman but he exceeded my expectations and was the worst salesman I ever dealt with. Vile and disgusting character! More

Great Customer Service and Buying Experience Anthony Panos helped us buying the pre-owned car. He is very professional, patient and friendly. We are very happy with the car and his service. Than Anthony Panos helped us buying the pre-owned car. He is very professional, patient and friendly. We are very happy with the car and his service. Thank you very much!! More

Outstanding Customer Service and Fantastic Buying Experience Natasha Rogerson at MB Tucson is AMAZING - she took her time and allowed me to test drive 2 cars to get a full driving experience to understand the fe Natasha Rogerson at MB Tucson is AMAZING - she took her time and allowed me to test drive 2 cars to get a full driving experience to understand the features and available options. We walked through the lease options versus buying. My plan was to own but the lease option was interesting as well. I've been looking at the 2017 CPO E class for a while now and the prices were low due to the unfortunate COVID situation. I was able to score a really good deal with a great finance rate on a 2019 E300 with discounted service option, extended 3 yr warranty, (after the manufacturers warranty expires with unlimited milage), tint package, and the car is fantastic! Natasha gave me 3 options including an AMG E53 which I thoroughly enjoyed test driving. She gave me such a warm and welcoming experience that was the best I've ever had at a car dealership. I HIGHLY recommend working with Natasha Rogerson for any car for sale at the Tucson AZ, Chapman Mercedes-Benz lot. Working with the finance department was a breeze as well and Jarred Crocker totally took care of me. Great conversation with great people. Extremely personable staff with impeccable tact and style. I am one happy MB customer and I plan to come back. Long time Chapman customer as well. Extremely happy with a 2013 Honda Pilot I bought new which is still going strong. Super happy with a next to new 2019 E300 in my garage! Thank you Natasha and Jarred! Please keep up the amazing work with your team Chapman! More

Service was not at all what I expected f rye om a Mercedes Benz dealer. Very disappointed, unfortunately I can not recommend this location in Tucson. Mercedes Benz dealer. Very disappointed, unfortunately I can not recommend this location in Tucson. More

Top Notch Mark Schofield was knowledgeable, friendly and accommodating. I have belonged to three different hot rod clubs, have owned hot rods and new sports car Mark Schofield was knowledgeable, friendly and accommodating. I have belonged to three different hot rod clubs, have owned hot rods and new sports cars and can say Mark knows his stuff. It was a pleasure. More