Mercedes-Benz of Tucson

Svc on 1/25 - 1/27. My main complaint is that the odometer reading was reported incorrectly, adding 20,000 miles. This shows as major discrepancy on Carfax. There is a lax attitude about correcting odometer reading was reported incorrectly, adding 20,000 miles. This shows as major discrepancy on Carfax. There is a lax attitude about correcting this at this MB Dealer level. I am unable to sell or trade this car until this is fixed! This MUST be addressed in a more urgent manner! Sincerely Richard J. Young More

~~~~~~ Tom Reesing was very patient in dealing with ~~~~~~ Tom Reesing was very patient in dealing with all of our questions regarding the purchase of our new GLK. He continues to take the time with ~~~~~~ Tom Reesing was very patient in dealing with all of our questions regarding the purchase of our new GLK. He continues to take the time with us and continues to make us feel special after the sale. He is a credit to the automotive sales industry and particularly to Mercedes Benz of Tucson. ~~~~~~ Craig Reyes has a great deal of patience and is very attentive to the customer needs and represents the parts department professionally and personably. ~~~~~~ Greg Ash was a pleasure to work with and provided us all of the options available and explained them thoroughly in completing the paperwork on the sale. ~~~~~~ Rich Van Sickle continues as our Service Advisor and continues to provide professional service and takes the time to go over all of the details when our vehicle is in the shop. ~~~~~~ More

Cause of a damaged windshield was coincidental to scheduled service. Scott diagnosed damage to windshield and settled the manner in a satisfactory with the customer. I appreciate the speed at which scheduled service. Scott diagnosed damage to windshield and settled the manner in a satisfactory with the customer. I appreciate the speed at which the work was done, the personal attention, and the professional manner in which the conversation was had. More

Everything was great except on thing. I called 1 week ahead of time to ensure that I would have a loaner ready and I asked for a Mercedes because I had errands to run and did not want to wait around. Whe ahead of time to ensure that I would have a loaner ready and I asked for a Mercedes because I had errands to run and did not want to wait around. When I arrived at the dealership, there were not any Mercedes cars available, nor for that matter, any loaners available. I had to wait about 20-30 minutes for a car. I had thought that calling one week ahead of time will ensure that a Mercedes was "put aside" for me knowing that I had requested one. My last visit I was told that it was on a first come first serve basis as far as the Mercedes cars were concerned, that's exactly why I called and made my appt. with plenty of time to ensure getting a Mercedes. Other than that, everything was okay. More

My service tech that came out to my ranch yesterday was very professional, clean, & helpful. He did as I asked & was very pleasant to dela with. I had a question on coverage, he made a quick call and took very professional, clean, & helpful. He did as I asked & was very pleasant to dela with. I had a question on coverage, he made a quick call and took care of it without an attitude. Customer Service was his goal & he did it with style which is why we are now Mercedes of Tucson customers. Thank you to Jason Gates, Service Mmanager Scott & Road Side Service Tech that assisted me yesterday. Regards, Brayton Jett-Smith & Richard Smith More

I was accepted in service without an appointnment. The repair was accomplished quickly and the even washed my car. Jason Cowdry always makes me feel like a VIP when I come in for service. Jason takes the repair was accomplished quickly and the even washed my car. Jason Cowdry always makes me feel like a VIP when I come in for service. Jason takes the time to explain the problem and the fix to me each visit. More

It is always a pleasure to do business with Mercedes. I was in and out quick. I was treated exceptionally well by both Rich and my sales consultant Stephan. It feels like family. I will use no other dealer was in and out quick. I was treated exceptionally well by both Rich and my sales consultant Stephan. It feels like family. I will use no other dealership for the service of my 2008 Mercedes-Benz C300. More

Mercedes-Benz of Tucson is THE friendliest dealership I've ever worked with. "My" salesman (John Scott) was the greatest. No high pressure sales pitch and very caring, courteous, and friendly. I can't s I've ever worked with. "My" salesman (John Scott) was the greatest. No high pressure sales pitch and very caring, courteous, and friendly. I can't say enough good things about this dealership. When I'm ready for my next car, this is where I will go! More

We had a broken air conditioner in our new car (2009). We were helped immediately and kept up to date on the repairs. We were given the use of a courtesy car and when repairs were completed our car was re We were helped immediately and kept up to date on the repairs. We were given the use of a courtesy car and when repairs were completed our car was returned, fixed, washed and no cost to us. Thank you for the great service. We will always return for service and future purchases form Tucson, Mercedes. More

My wife and I have owned a '06 SLK 350 & a '07 G500 since new and have our service performed only at Mercedes- Benz of Tucson. Further we have had the pleasure of dealing exclusively with Jason as our since new and have our service performed only at Mercedes- Benz of Tucson. Further we have had the pleasure of dealing exclusively with Jason as our Service Advisor. He is an outstanding representative for your dealership and continuously reflects the MB vision of World Class product quality & service. More