Mercedes-Benz of Tucson

Evan is a great asset to your agency. I have been working with him for 7 years and have always found him to be personable, friendly and most importantly efficient. Mercedes-Benz of Tucson has a real working with him for 7 years and have always found him to be personable, friendly and most importantly efficient. Mercedes-Benz of Tucson has a real gem in Evan. Also, Stephan is another great asset. We love our Mercedes. Judge Gary A, Bartick More

I really appreciated being able to call with a problem Friday evening and getting in for service Monday. I drove up and was greeted by multiple people and was given a free loaner. I was in and out of th Friday evening and getting in for service Monday. I drove up and was greeted by multiple people and was given a free loaner. I was in and out of there in 10 minutes. I couldn't come back easily that night when my car was ready for pick up and it was no problem to bring it back the next day. Again I was greeted by multiple people and my car was immediately brought around. There was no line at the cashier and my paperwork was ready. This urgent service went as smoothly as possible. I was also pleased at the low cost. I also recently had two burned out tail lights and dropped in to have them replace. They were replaced immediately at no charge and this was really nice. More

My salesperson went out of his way to find a vehicle in my price range with all the features I needed ( answering all my calls and daily visits to view cars). All other staff I encountered were extremely my price range with all the features I needed ( answering all my calls and daily visits to view cars). All other staff I encountered were extremely customer-service oriented :) This was the 2nd time purchasing a vehicle from this dealership and I'll definitely be back in a few years. Thank you! More

I was treated great by all employees. Stacy made special arrangements for me to have my car towed in after-hours and she had a Loaner Car waiting. Rich VanSickle kept me informed on my service and had the arrangements for me to have my car towed in after-hours and she had a Loaner Car waiting. Rich VanSickle kept me informed on my service and had the car running the same day. Excellent Service experience. More

I always feel that I am treated extremely fair, that they truly have my best interests at heart, and that I am taken care of! Can't imagine dealing with any other dealership so therefore I will just keep co truly have my best interests at heart, and that I am taken care of! Can't imagine dealing with any other dealership so therefore I will just keep coming back to Mercedes! And one more thing, I love my car! More

While Having to replace a major transmission component and a fuel tank does not speak well for an E350 with less than 60K, your company warranteed half the cost. I appreciate what Steve Shumaker and Scot and a fuel tank does not speak well for an E350 with less than 60K, your company warranteed half the cost. I appreciate what Steve Shumaker and Scott Perkins did for me. Your Thomas Chance has also been a very responsive salesperson. He did follow up on my visit looking for an E350 - the car I now have. More

We have been coming to Mercedes Benz of Tucson for almost 17 years. We have found them to be friendly, competent, and willing to go the extra mile. We had a "special" service need that wasn't within their n 17 years. We have found them to be friendly, competent, and willing to go the extra mile. We had a "special" service need that wasn't within their normal scope of operations but Scott in the service department was more than willing to accomodate us. Great people to work with, professional demeanor,excellent service, and always a pleasure! They can be assured that when the time comes, we'll be back for another new car! In the meantime, we know that we can always count on the service department. Thanks guys! More

Initially, received very poor service at this dealership. I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent. He certainly has restored my confidence in the service department. More

Rich was handled my service very professionally. I appreciated getting the loaner while they worked on my car. It took a little longer than I expected or was told (2.5 hrs versus 1.5 hrs). I was told appreciated getting the loaner while they worked on my car. It took a little longer than I expected or was told (2.5 hrs versus 1.5 hrs). I was told at 11:45 that they were washing my car and it would be ready soon. After inquiring a few more times it was finally ready at 12:30. He implied that there must have been sand all over the floor but I had the car detailed a month earlier and it was pretty clean inside and out. Overall, I was satisfied with the service. More

I think it's a great dealorship. Pleasant surroundings, great coffee, competent staff who obviously care. I have been a customer since I moved to Tucson and have always been happy. The people seem to have great coffee, competent staff who obviously care. I have been a customer since I moved to Tucson and have always been happy. The people seem to have high motivation to make us happy customers and it shows. More