Mercedes-Benz of Tucson

We had a tire giving us issues (nail), we went to Discount Tire and they said a previous repair was done wrong and the tire needed replacing. We took the car to Chapman Mercedes and talked to Jeremy. Discount Tire and they said a previous repair was done wrong and the tire needed replacing. We took the car to Chapman Mercedes and talked to Jeremy. After they looked at it they called and said there was no previous repair done on the tire. Jeremy had the flat fixed for free and replaced a burnt out brake light at no charge. Jeremy was over the top friendly and said it was the second tire that day that Discount Tire had said needed replacing. Seems that Discount was drumming up business. I love how Mercedes Treated me. I whole heartily endorse this dealership and I'm looking forward to many years of working with them. Terry Tucson, AZ. More

The problem with my auto needed three visits to repair. I understand it was an unusual issue. Jason, who always is a pleasure to work with, made it a workable inconvenience in that he had the loaners brou I understand it was an unusual issue. Jason, who always is a pleasure to work with, made it a workable inconvenience in that he had the loaners brought to me. Every other experience I have had with M.B. of Tucson has always been delightful, whether purchasing the two automobiles or service. I commend all of you. More

Evan and John Smith are the reason I come to the dealership. I have an option of going to many many places for service but choose your dealership because of the oustanding service and attention to d dealership. I have an option of going to many many places for service but choose your dealership because of the oustanding service and attention to detail diven to my car by Evan and Smitty. Quite simply,if they were to leave I would look for another place to service my vehicle. More

The sales and service teams have all been exceptional. Always cater to my needs with quick and accurate information. From minor problems that they have fixed on the spot to "extra" services offered after Always cater to my needs with quick and accurate information. From minor problems that they have fixed on the spot to "extra" services offered after my purchase. Especially love the loaner vehicles available during service visits. Makes it so easy. More

The service was done in a timely manner. Rich my service advisor took the time to explain the services that were needed for my vehicle. I was able to get a loaner car while my car was being serviced which w advisor took the time to explain the services that were needed for my vehicle. I was able to get a loaner car while my car was being serviced which was very important. The dealership was clean and well maintained. More

As Usual, my service experience with Mr. Van Sickle was subperb! I could not ask for any better treatment than what I receive. My vehicle was serviced in a very timely manner and to my complete and total subperb! I could not ask for any better treatment than what I receive. My vehicle was serviced in a very timely manner and to my complete and total satisfaction. I have never been made to feel more proud of my ownereship experience than I have with Mr. Van Sickle as well as the entire staff at Mercedes Benz of Tucson! Thank you for making me feel very proud to own a Mercedes Benz and for treating me with the utmost respect, courtousy and dignity! David Ginsberg More

Summary: Gentlemen, all. As well, each has been Summary: Gentlemen, all. As well, each has been knowledgeable, efficient, effective, considerate. Attitude begins at the top with the leader Summary: Gentlemen, all. As well, each has been knowledgeable, efficient, effective, considerate. Attitude begins at the top with the leadership of the manager. I expected integrity and courtesy in character and business matters; I wanted respect in the attention and care of my car; I looked for fairness and honesty in the expenses related to service and maintenance. As always, I am very lucky. I received what I expected, wanted, and looked for. More

My experience with Mercedes has been very satisfying. The staff are all very helpful and give full explanations for the services needed. I had to bring my car the day before the service was due, because The staff are all very helpful and give full explanations for the services needed. I had to bring my car the day before the service was due, because of my work schedule. Stacey was very accommodating in making sure that I had a car to use until my car was complete. All listened to my questions and concerns. I was in and out in just a few minutes. Thank you for all of your help. Cindy More

Everyone is very friendly and accomodating. Facility is excellent. I did not purchase this Mercedes from them but intend to purchase my next one there. Their service department is quick, clean and efficien excellent. I did not purchase this Mercedes from them but intend to purchase my next one there. Their service department is quick, clean and efficient. They fixed my problem right and the first time. More

Just great when your on the top you still make it better. I have purchased two M-B's in the last two years from Mercedes Benz of Tucson and in both cases it was the best car buying experience I have had in I have purchased two M-B's in the last two years from Mercedes Benz of Tucson and in both cases it was the best car buying experience I have had in more than 40 years of buying cars Period. They understood my needs and wants found the cars my wife and I wanted and us into them. The R Class for her and a little C-300 Sport for me. Brian in sales along with his team just make it fun to buy cars. As for service you can't beat MB Tucson and Steve Shumaker. They know what to do and when to do it they keep my cars factory new all the time. Service is why I brought the second car in two years from them. When you talk NO BULL they mean it. They put Customers first and always first. More