Mercedes-Benz of Tucson

i gave the rating because they deserve it. jason goes out of his way to help with any questions i have and ricardo did a good job. out of his way to help with any questions i have and ricardo did a good job. More

Jason explains the service needs of the vehicle clearly. He is candid about required repairs and will inform us about unncessary repairs. Jason guides us through the service requirements of the vehicle so t He is candid about required repairs and will inform us about unncessary repairs. Jason guides us through the service requirements of the vehicle so that the vehicle will perform as designed. Jason knows his business and he is approachable as a person. We appreciate the fact that Jason responds to his e-mail and phone messages. We travel for about 2 1/2 hours to Tucson for vehicle service. Jason welcomes us as people and ensures that we are comfortable for the day while the car is in for service. Jason explains the repair requirements and then reviews the invoice prior to payment. He also updates our contact information when there are changes to the information. Jeff & Claudia Lind More

I had an urgent situation with a power window that failed and was stuck open. So I called Steve S. in Sevice early Friday afternoon and Steve was able to get me in and the repair was completed promptly whi and was stuck open. So I called Steve S. in Sevice early Friday afternoon and Steve was able to get me in and the repair was completed promptly while I waited. It was a great convenience that I was able to get it taken care of right away and I did appreciate Steve's efforts. My only concern was the cost, which at $405 seemed a little high for replacing a window regulator. I have had similar repairs on other cars at a cost of about $275 or less. I don't understand why the cost is that high, but overall I was satisfied with the service. More

The car was ready as promised. Sales man was very informative and helpful. I believe I received an excellent deal. Received all the new updates for the 2011 model. informative and helpful. I believe I received an excellent deal. Received all the new updates for the 2011 model. More

I was driving home form an appointment and the ESP warning came on. I went directly to the Dealership, described the problem to Jason and he immediately got my car into the sevice dept. Then he set m warning came on. I went directly to the Dealership, described the problem to Jason and he immediately got my car into the sevice dept. Then he set me up with another vehicle and I was oon my way home within 15 minutes max. He called me a short time later, described the problem with the cost to repair. The part had to be ordered and he told me it would be in in the morning. I received a call at 2 P. M. the next day telling me my vehicle was ready. That is why I gave the dealership all the very highest marks. BECAUSE THEY EARNED IT!!!!!!!!!!!!!!!!!!!! Thank you. Sincerely, John Detroit More

All of the persons at Mercedes-Benz of Tucson were very courteous, friendly, and helpful. I am most pleased to have an association with them. This dealership is outstanding which gives me a great deal of courteous, friendly, and helpful. I am most pleased to have an association with them. This dealership is outstanding which gives me a great deal of confidence in owning a Mercedes-Benz and depending upon them for service and support! More

My service rep is excellent. He always sees that everything is taken care of with my car, and I have complete confidence in him. It's always a good experience to visit your dealership. Thanks, Pa everything is taken care of with my car, and I have complete confidence in him. It's always a good experience to visit your dealership. Thanks, Pat Margeson More

The repair of my car was timely and thorough. My service representative, Evan Stark, was attentive and continued contact through the entire process. The experience was wholly satisfactory. representative, Evan Stark, was attentive and continued contact through the entire process. The experience was wholly satisfactory. More

Thank you, Scott, for your time and assistance. We appreciated your knowledge as well as Steve's. He was great. Tari Wright/Jerry Smith appreciated your knowledge as well as Steve's. He was great. Tari Wright/Jerry Smith More

Rich and Eric were very courteous and professional in both setting up the appointments, providing a loaner vehicle, and following through on finding the rattles and vibration noise I have been having wit both setting up the appointments, providing a loaner vehicle, and following through on finding the rattles and vibration noise I have been having with the vehicle. We are hoping that the issue is now resolved. More