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Mercedes-Benz of Tucson
Tucson, AZ
311 Reviews
The Mercedes-Benz name represents vehicles at the forefront of design, technology, and styling innovation. Mercedes-Benz of Tucson is proud to offer this iconic brand to customers in Southern Arizona.
Whether purchasing the Mercedes-Benz GLC SUV or our brand-defining Mercedes-Benz S-Class, our professional staff understands the needs and lifestyles of luxury car buyers.
We at Mercedes-Benz of Tucson know your time is valuable and can help turn your dream of owning a precision luxury vehicle into a reality quickly and without inconvenience.
View our complete inventory online, call us at 520-886-1311, or stop by and visit Mercedes-Benz of Tucson.
We are happy to answer your questions and help you discover the thrilling experience of owning a Mercedes-Benz!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 311 reviews
March 24, 2012
Excellent new facility in all respects. Service is outstanding and customer amenities are excellent. Large inventory of new autos is impressive. This may well be the best physical dealer facility outstanding and customer amenities are excellent. Large inventory of new autos is impressive. This may well be the best physical dealer facility I have visited and service matches.N More
by Kendrucker
Employees Worked With
Steve Schumaker
March 22, 2012
I was welcomed on time. Got a tour of the fab new facility. When additional work was needed, Jason called. I approved. He took care of details. Work was done on time. My only complaint is that the r facility. When additional work was needed, Jason called. I approved. He took care of details. Work was done on time. My only complaint is that the retractable top still makes some unusual noises. Overall, good experience (tho a bit costly). Raphael Gruener More
by Raphee
Employees Worked With
Jason
March 17, 2012
Rich took me right in on short notice. He was able to work with my warranty coverage to make sure repair would not cost me anything. He reviewed all existing warranty coverages with me. Repair was done work with my warranty coverage to make sure repair would not cost me anything. He reviewed all existing warranty coverages with me. Repair was done quickly. I even received a car wash. I have never been disappointed at MB. Scott Percy More
by stol33
Employees Worked With
Rich V
March 17, 2012
purchased a CPO vehicle with brand new tires on it, put on by the dealership before it was purchased by me. had a flat yesterday, but no warranty on the tire. it was my understanding that the manufacture on by the dealership before it was purchased by me. had a flat yesterday, but no warranty on the tire. it was my understanding that the manufacture of the tire, in this case, the continental tire should have provided warranty. just because it was cut on the shoulder, telling me that it has to be replaced at close to $450 was not very pleasant. FYI, i had the vehicle for only 17 days. in addtion, a local tire store could have done the job at less than $300. although the service is to die for, but i thought this was a little bit out of line since the owning of the vehicle was less than 30 days. please send me an reply... i appreciate your time. More
by danielyang11
Employees Worked With
Tina
March 14, 2012
I had taken my car to be serviced in Los Angeles on Monday, February 27, 2012 (they resealed the oil gasket as there was a small oil leak). The next day I was driving from Los Angeles, California to El Monday, February 27, 2012 (they resealed the oil gasket as there was a small oil leak). The next day I was driving from Los Angeles, California to El Paso, Texas on my way to my uncles funeral and during my drive the oil level light had come on. I called back to Los Angeles and explained to them what had occurred at which point they explained that everything was ok, that I should stop by a Mercedes Dealership and explain to them what work they had done and that it was probably the Oil Level Sensor that need to be replaced of the electrical wire need to be checked. Since I was on the road had idea where the closest Mercedes Benz dealership was, they gave me the name of the closest Mercedes Benz dealership which was Mercedes Benz of Tucson as well as the address. I arrived at Mercedes Benz of Tucson and pulled up to the service department area and waited as every other Mercedes Benz dealership I have been to the service team would come out and meet you. No one came out so I proceeded inside to speak to someone. I stopped a gentleman that was walking by and explaind to him that I needed my car serviced at which he directed me to a desk where Mrs. Tanya Griffith, service advisor was sitting. I explained to her what had occurred and explained to her what had been explained to me about the oil level sensor. She stated that they could look at my car at which point I gave her my infomation, she went outside got the mileage information. She showed me the waiting area and said she would let technician know the information that I had explained in reference to the oil level sensor. About an hour later she came back and stated the technician said it was a leak in the cam and that it was not the sensor. I explained to her that whatever needed to be done I wanted to make sure it was taken care of since I still have a six hour drive and I did not want anymore lights coming on. She stated it would be taken care of. Once my car was ready I paid and upon my walking out with Mrs. Griffith I stated everything is taken care of and no oil level light will be coming on and she stated yes. With that I set forth on my journey and everything was going great about an hour out of Tucson, the oil level light came on again. I immediately called Mrs. Griffith back and told her what had happened, she said let me talk to the technician and I will call you back. I continued driving she called me back about 30 minutes later and explained that she had talked to the techinician and he stated that it probably the oil level sensor of which I was very upset. I explained to Mrs. Griffith that what she just told me is exactly what I first told her when I had arrived and that she and the technician said no it was something else. I explained that I was driving and now I have this light on again, which is exactly what I had stopped by Mercedes Benz of Tucson. She knew I was upset and apologized saying that at this point she was sorry that she failed me and that she was going to speak to the Service Manager Scott. By this time I was in Lordsburg, NM, I recieved a call back from Mrs. Griffith at which point she asked if I would like to speak to the Service Manager at which point I spoke to Scott. Being in management myself I got the usual we care but then he goes into this tangen about how the technician went by process of elimination. I explained to Scott that I had specifically told Tanya Griffith upon my arrival what the techinician in California had explained about the oil level sensor that was disregarded instead I was told it was something else and here we were with the same problem. He then started trying to say something about the work I had done in California at which point I explaind to Scott, regardless of what had or had not been done, my oil level light came on, I stopped at Mercedes Benz of Tucson to have that taken care of, I was assured it had been taken care of and obviously it had not since it was on again. He asked when I could go back to Tucson from El Paso, Texas. He said he would get this taken care of and explained what needed to be done. Which is the OIL LEVEL sensor. He stated he would get this taken care of then I get a price quote for $320.00 additional dollars to get this taken care of on top of driving 6 hours. This is ridiculous, being a Manager myself in a service industry never in a million years would I allow anyone of my staff members to provide the level of customer service that I recieved from Mercedes Benz of Tucson, I am going to do everything in my power to make sure that people are aware of the incompetence and lack of customer service I recieved at Mercedes Benz of Tucson. You all should be ashamed!!!! More
by reyesjj1
Employees Worked With
Tanya Griffith and Scott Perkins (Service Manager)
March 01, 2012
Everything was great. Great customer service staff, quick pick up of the temporary car and grateful for the service to have a temporary car while mine is being worked on pick up of the temporary car and grateful for the service to have a temporary car while mine is being worked on More
by Andreea82
Employees Worked With
Tina
December 12, 2011
You cant imagine having to wait 3 hours for paperwork, a headlight that didn't work, paying additional fees to get registration, no detailing...the list goes on headlight that didn't work, paying additional fees to get registration, no detailing...the list goes on More
by mborodkin
Employees Worked With
GM and Internet Sales Rep
July 19, 2011
Only diwrcfmazsappointment is that Evan Stark does not seem to be the service advisor assigned to my new car and I specifically requested him because of my previously superior service from him. seem to be the service advisor assigned to my new car and I specifically requested him because of my previously superior service from him. More
by wrcfmaz
Employees Worked With
Evan Stark
July 18, 2011
Having been a previous Mercedes owner, I was pleased that the service was at least as good as it was fifteen years ago, better in fect. What was most important is that my wife is a new Mercedes owner, and h the service was at least as good as it was fifteen years ago, better in fect. What was most important is that my wife is a new Mercedes owner, and her happiness is paramount to me. She was extremely happy with the total staff's professionalism and helpfulness from the cashier to Greg Hart in the finance department, but most of all she was very pleased and comfortable in knowing that Rich would assure her vehicle was taken care of properly and in a timely fashion, and it was! We look forward to our regular visits to your new service facility for scheduled maintenance, but know if there are unscheduled instances when we need to come in, your service people, and Rich in particular, will take good care of us. Thank you. Tatiana & Gary Gutierrez More
by garygg7
Employees Worked With
Rich Van Sickle
July 16, 2011
I'm really impressed with Chapman Mercedes from the outstanding buying experience with Tom Reesing, the service department, and the parts department. Michelle in parts was most helpful and of course T outstanding buying experience with Tom Reesing, the service department, and the parts department. Michelle in parts was most helpful and of course Tom is the best. What more can I say except I'll be back. You have a customer for life! Jerry Coon 520.299.9808 More
by jerrycoon
Employees Worked With
Tom Reesing
