Mercedes-Benz of Temecula

Too Slow I had an appointment and they said 2 to 3 hours and it took 6 hours. I wish I would have been told checking out an electrical issue would take 3 extra I had an appointment and they said 2 to 3 hours and it took 6 hours. I wish I would have been told checking out an electrical issue would take 3 extra hours. In that case I would not have had them look at it. More

Great Dealer Excellent service experience and I was provided a complimentary loaner. Always made me feel welcome like a family member, always ready with a bottle o Excellent service experience and I was provided a complimentary loaner. Always made me feel welcome like a family member, always ready with a bottle of water. More

Professional, courteous, On time. My C300 running was running rough no codes. I Dropped off car, got diagnosis, car needed piston replaced and fuel injectors. Week later car repaired My C300 running was running rough no codes. I Dropped off car, got diagnosis, car needed piston replaced and fuel injectors. Week later car repaired and delivered zero issues. Phenomenal service. I was always informed of the progress and if there were going to be any delays. I have to say when I found out that the piston was needing replacement I figured MB would do a motor swap. When I found out MB would rebuild I was a little disappointed, I have been in this situation before with another car brand and it was a nightmare, upon delivery new noises, car never ran the same, leaking, having to go back multiple times and I was without a car for weeks to months, With MB I made online appointment, Jose Hernandez wrote up ticket and informed me about everything, set me up with a loaner and told me not to worry. I immediately contacted Jackie and Rami and Devon and had them start looking for another car for me due to my low confidence in the repair that was going to be done. that team did exactly what I asked, but also told me I should really keep my car there will be no problems and If there is it will be taken care of. Well I took their advice my car was delivered to me and there have been absolutely zero problems with my car. I cannot say enough about the service, sales, parts all the MB Temecula team that had to deal with me and yes I will tell you I am not the easiest customer to deal with, isn't that right Jackie, Jose, Rami and Devon!! You are all Professionals and because of your Professionalism, loyalty and service I am now and forever will be a MB owner for Life. Thank you all. Antonio Baca More

Oustanding customer service Sam apologized for the service advisor not available for my 6:20 AM service appointment. I was kind of disappointed prior to his conversation to me bu Sam apologized for the service advisor not available for my 6:20 AM service appointment. I was kind of disappointed prior to his conversation to me but he was very customer oriented, very professional in listening to my service needs and was very helpful. This was my first service appointment to your dealership and will be forever your loyal customer due to this great experience with Sam. Thank you! More

Great service and completed timely Great service and my car was completed in a timely manner. Decided to try this location after being disappointed in the way I was treated at the River Great service and my car was completed in a timely manner. Decided to try this location after being disappointed in the way I was treated at the Riverside location. More

Great customer service Our experiences with this dealer is always pleasant. We go to one guy, Sam. Great customer service and we are always happy to deal with Sam. I tried t Our experiences with this dealer is always pleasant. We go to one guy, Sam. Great customer service and we are always happy to deal with Sam. I tried to reserve an appointment with another provider and thought I was going to get a divorce. We love working with Sam and he is the reason we only go to this dealership. More

Sprinter Van Fixed and Back on the Road ! We have gone to several So Cal Mercedes Dealerships for Service on our Sprinters. Temecula has been the most efficient and timely on work we needed do We have gone to several So Cal Mercedes Dealerships for Service on our Sprinters. Temecula has been the most efficient and timely on work we needed done , regardless of if I had time to plan or a check engine came on and I needed it fixed right away for a Job. Really Appreciate it~! More

I needed to fix my Bluetooth issue , but they couldn’t do anything about! I think I have to try another location. Jose was nice.. , but they couldn’t do anything about! I think I have to try another location. Jose was nice.. More

10.0 mile Rene in service outside is amazing. every time I come for service or wash he is so upbeat , professional and gives great customer service. All the f Rene in service outside is amazing. every time I come for service or wash he is so upbeat , professional and gives great customer service. All the folks outside do a nice job!!!! More

Simple repair took 4 days. I have always had a good experience Mercedes Benz Temecula. This time however I took it in because my windshield washer line was blocked. It was repai I have always had a good experience Mercedes Benz Temecula. This time however I took it in because my windshield washer line was blocked. It was repaired at no charge because it is still under warranty. I usually get a call or text when it is ready. When I called back four days later, I was told it was ready. I know this is a small thing but I feel it is less than the usual awesome service. More