Mercedes-Benz of Temecula

Air bag light Waiting for part to come in. Was given loaner car. Part is coming in from Germany. Dealership will inform me when it arrives. Everyone has been very h Waiting for part to come in. Was given loaner car. Part is coming in from Germany. Dealership will inform me when it arrives. Everyone has been very helpful More

In the right place, at the right time! With safety and reliability in mind, my wife and I stopped in to look around the pre-owned area of the lot, specifically shopping for an all-wheel dri With safety and reliability in mind, my wife and I stopped in to look around the pre-owned area of the lot, specifically shopping for an all-wheel drive/4-wheel drive type vehicle. There just happened to be a [basically brand new] 2019 GLC-350e, with ~4200 miles. This is our 1st hybrid, so it is taking some time to get used to... my wife REALLY likes her 2005 C230 she's had for over 14 years (it is in very nice condition, for a 15-yr old car with 200K+ miles) and refuses to let it go, even after bringing home her [belated] birthday gift! Lee Kenniston was very attentive and knowledgeable, when it came to our questions and concerns More

Service rating Service was done efficiently and in a reasonable amount of time. Service coordinator was helpful and professional as always, my experience with Manny Service was done efficiently and in a reasonable amount of time. Service coordinator was helpful and professional as always, my experience with Manny has always been pleasant. More

The worse Mercedes dealership Never will I use this dealership or the service advisor Elizabeth. Poor customer service & they lie to their customers. Horrible team. Nothing is Never will I use this dealership or the service advisor Elizabeth. Poor customer service & they lie to their customers. Horrible team. Nothing is organized and Elizabeth is always in the back and lags to respond to her customer for hours. More

Great experience. Great service, quick turn around, very helpful and friendly. The staff was very accommodating and the facility is beautiful! I would definitely recomm Great service, quick turn around, very helpful and friendly. The staff was very accommodating and the facility is beautiful! I would definitely recommend to others. More

Warranty Radio Fix Manny Hinshaw (and crew) figured out the problem. It took a couple of days but Manny kept me well informed all the while. The screen, radio and navig Manny Hinshaw (and crew) figured out the problem. It took a couple of days but Manny kept me well informed all the while. The screen, radio and navigation were frozen. Problem Solved! More

CHange of Ownership CHange of Attitude Apparently there was a recent change of ownership. Employees were much more interested in the changes than the customers. There was no follow throu Apparently there was a recent change of ownership. Employees were much more interested in the changes than the customers. There was no follow through with me as a customer. I was left to read invoice to see what was done and I was not presented with any results from any inspection (if one was performed) or what future service was required. More

Great service Great and fast customer service and prompt service. Thanks!! Loved my service advisor and very friendly attitude and made sure all my needs were met. Great and fast customer service and prompt service. Thanks!! Loved my service advisor and very friendly attitude and made sure all my needs were met. !!! More

Tires rotated incorrectly Came in for prepaid service, my tires were rotated incorrectly due to the staggered sizes. My wife drove the vehicle and complained about a noise comi Came in for prepaid service, my tires were rotated incorrectly due to the staggered sizes. My wife drove the vehicle and complained about a noise coming from underneath the vehicle. i drove the vehicle and confirmed the noise. I checked the tire and noticed the tires were rotated incorrectly. Took vehicle back the following day to correct the issue. My wait time was longer than expected but. America from service saw i was waiting and took care of me. More

Over the top sales and service! For a committed customer the experience is a breeze due to the fact that the team at MB Temecula dealership is showing the highest level of profession For a committed customer the experience is a breeze due to the fact that the team at MB Temecula dealership is showing the highest level of professionalism. I am a repeat customer for a multitude of reasons but first and foremost is the good vibe that everyone here seem to convey to everyone that stops by this dealership. Lots of thanks to Lauren Rose, Bob Crabtree, Javier Suguimizu, Reza Nejad More