Mercedes-Benz of Temecula

First visit .Good first impression and friendly service person. Overall happy with service however I did try and contact service rep for following up question wit .Good first impression and friendly service person. Overall happy with service however I did try and contact service rep for following up question with no reply to text. Also had concerns of jacking procedure because it's obvious the technician did not Jack at required jack points. More

Great customer service We have received great customer service each time visiting. Facility is always very immaculate. We would only buy a Mercedes from Mercedes-Benz of Tem We have received great customer service each time visiting. Facility is always very immaculate. We would only buy a Mercedes from Mercedes-Benz of Temecula. More

Super EXCITED first time Mercedes owner! Our sales person was Robert Crabtree! He was GREAT!!! He is the online rep. What a super nice and helpful person. He is a numbers guy and really ca Our sales person was Robert Crabtree! He was GREAT!!! He is the online rep. What a super nice and helpful person. He is a numbers guy and really cared about us understanding the process. Even though we spent most of the day there looking and driving and “working” the numbers...it went by fast. I love the “Family” atmosphere! Everyone was very friendly and seemed genuinely interested in us having a great experience with their dealership. They treated us like I would treat my family! Very nice! We are members for life! More

If I didn't have a Mercedes I'll go somewhere else!! I made an appointment for an oil change and they kept my car until the next day. I was not contacted by the dealership to make arrangements for my tra I made an appointment for an oil change and they kept my car until the next day. I was not contacted by the dealership to make arrangements for my travel but I was sent a invoice to pay them. After talking to them about the matter they assured me someone would contact me first thing in the morning and that was not the case. I had to reach out to them again and didn't have the energy to make a issue so I got my car and left. 26 hours for a oil change with an appointment. More

The best place to by a Merecedes Omar and Jacqueline made the process smooth and made my family feel welcome from the beginning of the process to the end. They had a large section of Omar and Jacqueline made the process smooth and made my family feel welcome from the beginning of the process to the end. They had a large section of vehicles to choice from and had the patience to go over them with us. They made sure that we left with the exact vehicle we wanted. Hands down the best dealer experience I have had. More

Always Great Service We have owned Audi’s and Mercedes for several years and always return to the dealer for service We have never been disappointed in the service that w We have owned Audi’s and Mercedes for several years and always return to the dealer for service We have never been disappointed in the service that we have received. Very professional! More

Sprinter Our van has been in the shop several times for the check engine light for various reasons. They are able to turn off the light and fix the problem bu Our van has been in the shop several times for the check engine light for various reasons. They are able to turn off the light and fix the problem but it seems to happen again in no time. We had a problem with the air conditioner that a part was replaced and it still continued to happen. The entire thing was replaced this time but after we had to deal with the problem for months because we were in need of the Van instead of a little rental car. The courtesy was not so great either. We were not contacted until the vehicle was ready for pick up with a balance due. We would have choosen not to fix the item (the beeper from the step) for the 180.00 had we been notified. More

A service, treated very well Sam is a great Service Adviser. He always exceeds my expectations. He is nice and knowledgeable about his job , process and the MB product. Brad. Sam is a great Service Adviser. He always exceeds my expectations. He is nice and knowledgeable about his job , process and the MB product. Brad. More

Amazing Best experience ever purchasing a car ,I was impressed since the minute Bob greeted me until I left .He was so friendly helpful not pushy absolutely Best experience ever purchasing a car ,I was impressed since the minute Bob greeted me until I left .He was so friendly helpful not pushy absolutely the best thank you so much More

Disappointed After having an appointment for three weeks and requesting a loaner there was not one available. hmmm....?????? The wait was long and tedious to get After having an appointment for three weeks and requesting a loaner there was not one available. hmmm....?????? The wait was long and tedious to get a car from Enterprise.....a process i would rather have avoided having scheduled my morning with other errands. it took longer to get a loaner than it did to service my car! I received and email recommending additional services and to reply yes or no....of course the website was frozen so I called....no answer in the service dept. 2xs and a receptionist that was less than helpful. More