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Mercedes-Benz of Temecula
Temecula, CA
1,354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,354 reviews
February 26, 2016
Great I went in the store in Temecula and I always love there customer service,it seems they really cares about you and that's the way to go. Thank you to a I went in the store in Temecula and I always love there customer service,it seems they really cares about you and that's the way to go. Thank you to all your help. More
by Angel
Employees Worked With
Ramon Ventura
February 25, 2016
great experience Patricio Lynch was superb. With my daughter's, Patricio's, and John Teasdale's help the deal was made. On Valentine's Day no less. Could not have ask Patricio Lynch was superb. With my daughter's, Patricio's, and John Teasdale's help the deal was made. On Valentine's Day no less. Could not have asked for a more considerate, kind and caring opportunity. I love my Mercedes! I do want to make note of Travis helping me out last year when I test drove the new Mercedes SUV's-he is also to be commended. I asked for him but it was his day off and I do not live in Temecula. I preferred the Temecula experience to buying in OC. Plus they had the perfect car for me! Thank you for a great experience. More
by author
Employees Worked With
Patricio Lynch, John Teasdale , Travis Kipper
February 24, 2016
Caring Service The Service Department is run efficiently. Setting up an appointment on-line was easy. I was greeted immediately and only had to wait a few minutes The Service Department is run efficiently. Setting up an appointment on-line was easy. I was greeted immediately and only had to wait a few minutes for assistance by my service technician, Rod Carry. He gave me an update before the end of the day and when they discovered a problem he called immediately to discuss my options. He and the entire staff was friendly, knowledgeable and caring. More
by Customer4Life
Employees Worked With
Rod Carry
February 23, 2016
Exceptional experience... First of all, I’d like to recognize Sam Dalati. Each time I’ve had the need to have my vehicle serviced at MB of Temecula, Sam has been readily avail First of all, I’d like to recognize Sam Dalati. Each time I’ve had the need to have my vehicle serviced at MB of Temecula, Sam has been readily available to greet me, and ensure all of my customer needs are not only met, but exceeded. The first to arrive in the mornings, and the last to leave in the evening, in my opinion Sam’s leadership by example style and work ethic sets a standard by which all service manager’s should be measured. In addition I’d like to acknowledge my Service Advisor, Gustavo Alarco. Highly professional, knowledgeable and personable, Gustavo is an outstanding new addition to the team. It was clear to me he is the type of employee who puts the customer first, and would be “go to player” in any organization. Thank you to both of these gentlemen for making my most recent experience a memorable one. Sincerely, Jim Mrshall More
by ACCJimbo
Employees Worked With
Sam Dalati
February 23, 2016
Exceptional service Very positive experience with the salesman. No gimmick, very straight forward in my car leasing process. Will definitely come back for future purchas Very positive experience with the salesman. No gimmick, very straight forward in my car leasing process. Will definitely come back for future purchase and car service needs. More
by Blaius
Employees Worked With
Johnny Cribari. Rating 10, Vincent Troncoso
February 23, 2016
Exceptional Professionalism Bob Crabtree went above and beyond in making the buying experience smooth and positive. Even after the purchase he has been in contact with me regard Bob Crabtree went above and beyond in making the buying experience smooth and positive. Even after the purchase he has been in contact with me regarding a couple of loose ends to make sure I am 100% satisfied. More
by 2012benz
Employees Worked With
Robert Crabtree
February 10, 2016
Excellent purchase experience Best vehicle purchase experience in our 40+ years! Very friendly, very helpful staff. Answered all of our questions. Called the day after our purch Best vehicle purchase experience in our 40+ years! Very friendly, very helpful staff. Answered all of our questions. Called the day after our purchase to see if we had any questions. We very much look forward to having our car serviced at this dealership. More
by temecula2005
Employees Worked With
Deby Galman, John Teasdale , Travis Kipper
February 05, 2016
Upsetting I was hoping this Mercedes of Fletcher Jones brand dealership would help me. I was wrong. This is the 2nd time I've been upset with Mercedes of Flet I was hoping this Mercedes of Fletcher Jones brand dealership would help me. I was wrong. This is the 2nd time I've been upset with Mercedes of Fletcher Jones. The first was about 15 years ago with Mercedes of Fletcher Jones Newport Beach... the culture still hasn't changed for the best. On this visit it was apparent to me that this dealership felt more like an auto museum rather than a dealership that wanted to sell cars (no activity going on). I've owned 2 Mercedes over the last 20 years but have been much more happier with the customer service I've experienced with BMW. Over the last 20 years I've owned 5 BMW's so it looks like I'll continue with BMW. This dealership just affirmed with me to stay with BMW brand. I was pleasantly greeted and my salesperson knew his product. However he failed to listen to me. I told him I already had my financing approved and was looking for a Certified Pre-Owned c-class. I test drove a nice C250 and the price although a bit high he assured me he could negotiate. It was all down hill from there. I told him my financing was approved at 3.1% for 60 mos and BMW offered me $4000 for my trade and I told him what my credit scores were from each bureau. He assured me that he was only going to run my credit with one bureau to see if he can offer me a better used car rate because he could get better rate on CPO's. Ha, Ha.. he came back with 12.9% for 72 mos and then only offered $2500 on my trade and then told me he ran 2 credit bureaus.. I mean why even come back to tell me how much his dealership was willing to screw me over. No shame here. Then of course he wanted the finance manager to sit down with me to see what I could do.. I'm laughing and wouldn't even let his finance cronie get two words out before I said give me the my keys and registration and I immediately bolted for the exit. As I was getting back into my BMW another sales manager came up to me and talked to me while I was in my car trying to leave. John was nice and calmed me down a bit and said he'll give me another $750 on my trade-in and for me to just take the financing and make a few payments and then refi.. Really? Refi after a few months? This dealership must think all it's customers are idiots. Take the 12% now then in 6 mos well give you the 3% and by the way bring in cash to cover the negative because the cars have depreciated below blue book.. gosh. No wonder the place is dead and has no customer base or traffic. I was hesitant because a co-worker had a similar experience with Mercedes but now I believe it. I told many of my other friends and co-workers about this experience and then the next day my neighbors were even telling me they've heard about my bad experiences at that dealership.. geeze word really gets out fast around Temecula/Murrieta. BTW: I went to BMW of Murrieta got my deal without any hassle... (they even gave me $2k more so $6k for my trade) what a difference. BMW won me over again.. Sorry Mercedes I tried but you keep letting me down. More
by Gone247
Employees Worked With
Robert Crabtree
February 04, 2016
Servyce Great communication pre and post service , use of promo and VIP programs make a difference . Quick easy loaner process, Saturday one day service is hi Great communication pre and post service , use of promo and VIP programs make a difference . Quick easy loaner process, Saturday one day service is highly important, excellent experience. More
by David
Employees Worked With
Ramon Ventura
February 04, 2016
Couldn't get any help on the lot! Very rude! Was there for approximately 35 minutes looking at GLE 350's and nobody even asked if I needed help. Two salesmen strolled right passed me without even Was there for approximately 35 minutes looking at GLE 350's and nobody even asked if I needed help. Two salesmen strolled right passed me without even saying hello. I did have on my gym clothes because that's where I was going afterwards but that shouldn't have mattered. Never judge a book by its cover. So I'll take my pre-approval to Carlsbad...after the gym. Very rude!! More
by Looking4newSUV
Employees Worked With
Antony Chandler, Daniel Woo
