Mercedes-Benz of Temecula

Great I was given great service. Gustavo was very professional and courteous. Loved the new dealership and the well t6he staff catered to my every need, es I was given great service. Gustavo was very professional and courteous. Loved the new dealership and the well t6he staff catered to my every need, especially Gustavo. More

Great Experience!!! I am very pleased with the customer service I received from Ed Finely and Arash Himmat. Both were exceptionally helpful and the follow up is the best I am very pleased with the customer service I received from Ed Finely and Arash Himmat. Both were exceptionally helpful and the follow up is the best I have received in purchasing my last 25 cars. More

Courteous and friendly It was the best experience I had when purchasing a vehicle, there was no pressure, every employee made you feel welcomed and comfortable. Mr. Bob Cra It was the best experience I had when purchasing a vehicle, there was no pressure, every employee made you feel welcomed and comfortable. Mr. Bob Crabtree is very knowledgeable of the SLK 350, which I am grateful for. More

Very Impressed! I couldn't have been more pleased with the phenomenal customer service I received from Jackie Carry! I found her to be so responsive, caring and patie I couldn't have been more pleased with the phenomenal customer service I received from Jackie Carry! I found her to be so responsive, caring and patient with my many questions! Jackie was gracious and so knowledgeable. She was efficient and effective at resolving my needs! In our fast paced world, customer service is often lacking. Thank you Jackie and Mercedes Benz of Temecula for demonstrating time and time again what excellent service is! More

Exceeded my expectations Negotiations where easy without any exaggerating of the truth. I've bought many vehicles in my lifetime and have never come across honest car salesman Negotiations where easy without any exaggerating of the truth. I've bought many vehicles in my lifetime and have never come across honest car salesman, that is exactly what I witnessed for the first time ever was an honest and genuine feeling from the staff of Fletcher Jones Mercedes Benz of Temecula. Also I have attempted to do business at other car dealerships in the Temecula area and have never been greeted as welcoming as I was at MBTemecula. Andreas is a great sales consultant and I believe I have just started a long relationship with Mercedes Benz dues to this experience! More

Poor Service with Price Gouging Mercedes of Temecula gouged me twice, so I'll return to Walter's Automotive, a little further drive. This time, windshield replacement on my SL550 quo Mercedes of Temecula gouged me twice, so I'll return to Walter's Automotive, a little further drive. This time, windshield replacement on my SL550 quoted at $1400, but $2100 when I picked it up ($1800 at other dealers). Rep said he didn't know I wanted the quote to include labor and taxes. Upon arrival for my 10am appt, there were four others ahead of me, who were late for their earlier appointments, so they were taken ahead of me while I cooled my heels. Rep tried to convince me my appointment was actually 10:40 but I showed him his 10am reminder on my smartphone. Finally, the Rep handed me an "Early Bird" form to fill out, which I did and then left. My only prior experience at this dealership was even more regrettable, I gave them another chance against my better judgement and against advice from friends. Maybe I've been spoiled at Walter's, as well as Riverside Infiniti, and Elsinore Chevrolet (actually "any" dealer).. BTW, Mercedes of Temecula thinks so little of customers they don't even have a waiting room, never again! More

We were treated like royalty! I am so happy that we decided to go with Temecula Fletcher Jones! Antony and Andreas were absolutely amazing to deal with. There was no pressure. J I am so happy that we decided to go with Temecula Fletcher Jones! Antony and Andreas were absolutely amazing to deal with. There was no pressure. Just a positive and pleasant experience from start to finish. They matched out needs to a tee. It is the perfect car for us. Thanks so much. Susan Rebecca Gouin More

Outstanding Experience Couldn't ask for a more positive, first class experience. This is our second time working with Juan Carlos and Vincent and were thoroughly delighted Couldn't ask for a more positive, first class experience. This is our second time working with Juan Carlos and Vincent and were thoroughly delighted with all phases of the transaction. We'll definitely call Juan Carlos when we're ready for our next Mercedes. More

Service Department My second visit to Mercedes-Benz of Temecula. Absolutely outstanding service for my 11 year old Mercedes. The shuttle employees were a plus - got me My second visit to Mercedes-Benz of Temecula. Absolutely outstanding service for my 11 year old Mercedes. The shuttle employees were a plus - got me home and picked my up in an extremely timely manner. Thank you!!! More

Our Mercedes Benz Experience Our family's experience with Mercedes-Benz of Temecula was exceptional due to the outstanding work from 3 individuals. Lee Kenniston showed explained Our family's experience with Mercedes-Benz of Temecula was exceptional due to the outstanding work from 3 individuals. Lee Kenniston showed explained to us and showed us all the different models and the difference between them in order to optimize the vehicle our family needed. We drove 2 different vehicle and with the help of Lee, we ended up with the ML350. We traded in out Volkswagen Tiguan, so Edward Finley became involved in the transaction. He was able to walk through and fully explain the trade in and appraisal processes. Both were very friendly and very knowledgeable on the transaction process. Since the hour was late in the day, I returned the next day and for a 'class' of sorts from Sam Lafoca who did a great job of explaining the technicalities and controls of my ML350. Because my wife could not attend the class, Sam made a special trip out to our house to assist with pairing our mobile devices to the vehicle. Our experience with Mercedes Benz of Temecula was exceptional and I would not hesitate in recommending your dealership to my friends and associates. Thank you John and Debbie Marshall. More