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Mercedes-Benz of Temecula

Temecula, CA

3.8
1,354 Reviews

40910 Temecula Center Drive

Temecula, CA

92591

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Showing 1,354 reviews

May 02, 2017

Excellent job Justin Nelson was very kind, honest and took very good care of me when I had a little issue regarding my car. I would recommend him to anyone looking More

by AgustinMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antony Chandler, Justin Nelson
May 03, 2017 -

Mercedes-Benz of Temecula responded

Hi AgustinMB, We appreciate your feedback on Justin and your recommendations. It is great to hear that our team provided you with excellent service. If you should need any further assistance, please don't hesitate to contact us. Kind Regards, Heather Lewis Client Care Manager

April 28, 2017

Excellent people and services Through 2-3 telephone conversations with December to the appointment and demo process with her , the negotiations with John and the information excha More

by tennisaspirer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December Ward, Deby Galman, John Teasdale
May 03, 2017 -

Mercedes-Benz of Temecula responded

Hello Tennisaspirer, Thank you for taking the time to share about your experience. Our team is delighted to hear that John and Deby delivered a memorable and pleasant experience to you. We truly strive to provide all of our guests with exceptional service, always. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

April 25, 2017

Exceptional This was the best car buying experience I ever had! Rodrigo was an excellent sales associate and his manager John was exceptional as well!. I can't sa More

by Camommy4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo , Deby Galman, John Teasdale
Apr 28, 2017 -

Mercedes-Benz of Temecula responded

Hello Camommy4, Thank you for taking the time to share your feedback with us. We are thrilled to hear that Rodrigo, John and Deby provided you with exceptional service. We hope to deliver that same level of service to you again in the future. Congratulations on your new Mercedes-Benz! Sincerely, Heather Lewis Client Care Manager

April 22, 2017

Very good service I've been taking my vehicle to Mercedes Benz of Temecula for a couple of years and the service has always been good. Justin was my service advisor an More

by Contaoione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Nelson
Apr 28, 2017 -

Mercedes-Benz of Temecula responded

Hello Contaoine, We value your loyalty and appreciate you taking the time to share about your experiences with us. It is great to hear that our associates like Justin, continue to exceed the level of your expectations. As always, please don't hesitate to reach out if we can be of any further assistance. We look forward to assisting you again in the future. Kind Regards, Heather Lewis Client Care Manager

April 18, 2017

Too many texts and e-mails Because you send so many texts, emails, etc, it means I would have to have my phone attached to me at all times! I don't! Please try to reach out ot More

by Patti McMinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon Ventura
May 10, 2017 -

Mercedes-Benz of Temecula responded

Hello Patti, I attempted to reach you in regards to the recent review. I have noted on your account that a direct phone call would be the preferred method of communication. In the future please allow me to assist if your Service Advisor is not reachable. Please contact me directly at (951) 216-7841. Kind Regards, Rose Lucero | Guest Experience Advisor

April 13, 2017

A truly happy and fast experience. Everyone involved really made what can sometimes be a long drawn out experience into quick, no hassle one. Everyone we dealt with was extremely frie More

by Mellowbo
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December, Antony Chandler
Apr 17, 2017 -

Mercedes-Benz of Temecula responded

Hi Mellowbo, We value your feedback and are excited to hear that you are enjoying your new Mercedes-Benz! Your recommendations are truly one of the highest forms of flattery. We're also thrilled that you received outstanding service throughout your recent visit with us. Please let us know if we can ever be of any further assistance. Kind regards, Heather Lewis Client Care Manager

April 04, 2017

Excellent service by all the staff. The entire staff at the Mercedes-Benz in Temecula is always outstanding and courteous. The staff is friendly and professional, always offering to hel More

by Sonia Betancourt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The young man that drove the shuttle to take me to the mall, he also works in the service reception area., Ramon Ventura, Justin Putnam
Apr 06, 2017 -

Mercedes-Benz of Temecula responded

Hi Sonia, Thank you for taking the time to share your feedback with us. We are excited to hear that our team members, like Justin and Ramon, provided you with exceptional service. If we can be of any future assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

April 04, 2017

Mercedes Roadside Assistance I needed roadside assistance due to a dead battery - totally my fault!...I haphazardly left the car on. Chris from Mercedes showed up promptly and ju More

by Maibach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service mechanic Christopher as well as phone person (female) when I called into report my issue
Apr 06, 2017 -

Mercedes-Benz of Temecula responded

Hi Maibach, We appreciate you taking the time to share about your experience. It is great to hear that Chris was able to assist you promptly while delivering exceptional service to you. As always, if we can be of any further assistance, our team members are happy to help. Thank you, Heather Lewis Client Care Managaer

April 01, 2017

Outstanding service Sam Lafoca is an outstanding service advisor and provides exceptional customer service and professionalism each time we have brought in our car. Sam b More

by klmdowns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Lafoca
Apr 06, 2017 -

Mercedes-Benz of Temecula responded

Hi Klmdowns, We appreciate your feedback and are happy to hear that Sam provided you with outstanding service. Our team truly strives to always go above and beyond for all of our guests. As always, we look forward to assisting you again in the future. Kind regards, Heather Lewis Client Care Manager

March 31, 2017

MECEDES-BENZ OF TEMECULA & GEORGE MEJIA ARE #1 Where do I start??? I cannot express how happy and satisfied I am. It's been one year since I purchased my new car and it's still a dream come true. T More

by Xojung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Mejia
Apr 06, 2017 -

Mercedes-Benz of Temecula responded

Hi Xojung. Thank you for taking the time to share your feedback with us. It is great to hear that George provided you with exceptional service and a memorable experience. Your recommendations are truly a gift. As always, if we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

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