Back

Mercedes-Benz of Temecula

Temecula, CA

3.8
1,354 Reviews

40910 Temecula Center Drive

Temecula, CA

92591

Directions

By Type

Showing 1,354 reviews

March 30, 2018

Issues Staff very friendly, work completed on time although a delay in getting the work started, overall happy, but the fault should have been spotted prior More

by Big al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Acevedo
Apr 09, 2018 -

Mercedes-Benz of Temecula responded

Hi Big al, Thank you for your feedback. I am happy to hear our Service team provided you with timely service while your vehicle was in our care. If we can be of any further assistance, please do not hesitate to reach out. Best, Heather Lewis Client Care Manager

March 30, 2018

Great Sam is my service advisor and he did a great job. The problem I had is being able to get him on the phone because he is so busy. VL More

by Lawyeroc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All the people that I have worked with when I purchased two cars from you have left?, Charlie Martinez
Apr 02, 2018 -

Mercedes-Benz of Temecula responded

Hello Lawyeroc, Thank you for sharing your feedback with us on your experiences working with Sam. I was surprised to hear you have had trouble reaching him in the past. You may contact Sam on his direct line anytime at (951) 216-7822. We truly appreciate you choosing Mercedes-Benz of Temecula for your service needs. Kind regards, Heather Lewis Client Care Manager

March 20, 2018

The best experience at a dealership I had a wonderful experience with my recent new Sprinter 2500 purchase. Working with Lauren, Chad and Dakota was one of the best car buying experien More

by Ruff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Dakota, Lauren Rose
Mar 20, 2018 -

Mercedes-Benz of Temecula responded

Hi Ruff, Thank you for choosing Mercedes-Benz of Temecula and sharing your feedback on your interactions with Lauren, Chad and Dakota. I am happy to hear you were treated with the utmost care throughout your visit with us. We appreciate your recommendations and look forward to assisting you again in the future. Kind regards, Heather Lewis Client Care Manager

March 17, 2018

Service Brought in my vehicle for service and my experience was exceptional. Michael Figueroa made the process very simple, walk me through the entire proces More

by Juan0211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Figueroa
Mar 20, 2018 -

Mercedes-Benz of Temecula responded

Hi Juan Thank you for being such a valued guest and sharing your feedback. I am so happy to hear you had the opportunity to work with Service Advisor Michael Figueroa. We strive to provide exceptional service to every guest, every time. I see that we were unable to earn that 5th star, we Thank you and welcome your feedback to help us improve for future visits. We look forward to assisting you with any of your Service needs. Dervonda Moore Guest Experience Advisor

March 14, 2018

Happy I have done business with other dealerships but Flecher Jones is my favorite.. Happy with the way we are treated by all departments. Always refer fri More

by Temecula friend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Aftahi
Mar 20, 2018 -

Mercedes-Benz of Temecula responded

Hi Temecula friend, Thank you for taking the time to share your feedback with us and for continuing to choose Mercedes-Benz of Temecula. Your recommendations are truly a gift. As always, we look forward to assisting you again in the future. Kind regards, Heather Lewis Client Care Manager

March 14, 2018

Amazing and professional!! Recently purchased new vehicle. Working with Mercedes of Temecula specifically Bob made buying a new vehicle great. He was professional and listened t More

by Xtinachavez911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Crabtree
Mar 20, 2018 -

Mercedes-Benz of Temecula responded

Hello Xtinachavez911, Thank you for going the distance to choose Mercedes-Benz of Temecula and for taking the time to share your feedback on your recent experience. I am happy to hear Bob made your visit with us pleasant and enjoyable. Our team greatly appreciates your recommendations and hopes to assist you again in the future. Sincerely, Heather Lewis Client Care Manager

March 10, 2018

Great Customer Service! We drove 6 hours from Northern California to buy our vehicle from Mercedes of Temecula. I will recommend them to all our friends and family. More

by Trueblue19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Crabtree
Mar 13, 2018 -

Mercedes-Benz of Temecula responded

Hello Trueblue19, Thank you for choosing Mercedes-Benz of Temecula and going the distance to shop with us. I am happy to hear you had a pleasant and enjoyable experience shopping for the perfect Mercedes-Benz. Your recommendations are truly the highest form of flattery. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 05, 2018

LAUREN & CHAD WERE AWESOME!!! I was recommended to Lauren by 2 other friends that had recently purchased a sprinter from her & she & her new assistant Chad DID NOT disappoint --the More

by David with Specialts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Rose
Mar 08, 2018 -

Mercedes-Benz of Temecula responded

Hello David, Thank you for your feedback on Lauren and Chad and congratulations on your new Sprinter! I am happy to hear our associates exceeded the level of your expectations and made your shopping experience with us pleasant and enjoyable. Should you need any future assistance, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

March 02, 2018

Sam La Foca is the best service advisor!!! Sam La Foca did a very awesome job on keeping me informed, he is very knowledgeable with all my questions and was very detailed on will be done. More

by amg2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady on the loaner vehicle return dept was also very awesome, very detailed and smooth process! Thank you!, Samuel Lafoca
Mar 08, 2018 -

Mercedes-Benz of Temecula responded

Hello Amg2016, Thank you for taking the time to share your feedback on Sam. I am happy to hear he answered all your questions and treated you with the greatest care. As always, we look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

February 27, 2018

Received a lot of bad information I went in to look a new GLE. I was told that I could not get it in those colors. That they did not come with active cruise control. I would not recomm More

by Garybuck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Aftahi
Mar 01, 2018 -

Mercedes-Benz of Temecula responded

Hi Garybuck, I was surprised to see your one-star review and would welcome the opportunity to speak with you. I was unable to locate you in our records and hope you can reach out to me when the time permits. Your satisfaction is important to me. Please contact me at your earliest convenience. Kind Regards, Elise Anderson Guest Care Representative (949)718-6530

...
105
...