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Mercedes-Benz of Temecula
Temecula, CA
1,354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 05, 2018
purchase experience not great. Service experience, great We purchased a 2018 Mercedes Benz GLA250. Our purchase experience was not positive. We were turned 3 times before we talked to someone who could make We purchased a 2018 Mercedes Benz GLA250. Our purchase experience was not positive. We were turned 3 times before we talked to someone who could make a deal for the automobile we were interested in. After agreeing to purchase, we found out our credit had been checked without our knowledge. Our rating was about 830+ but even after deciding to buy and finance less than 50% of the purchase price, your dealership ran our credit again. Two in one day. Then your finance manager indicated she could meet the 1.9% rate we had with one of our financial institutions, we accepted, she processed the paperwork, had us sign and then after some discussion or review, wanted to back away from the finance deal because it was a 2018 vehicle, or something. We declined to accept and held her to the contract. One of the worst automobile buying experiences my wife and I have had. Delivery service was not a good experience as well. Service has been good. More
by tfh
Employees Worked With
Sam in service
June 05, 2018
My review Pretty friendly helpful staff for the most part. Especially sales department. Didn’t care for someone in service though. I’ve considered returning the Pretty friendly helpful staff for the most part. Especially sales department. Didn’t care for someone in service though. I’ve considered returning the car because of it. More
by Versus12
Employees Worked With
Melanie Rhoan, Manny Henshaw
June 05, 2018
Fast honest service Came in for service. Car is as in limp mode. Already did lots of research online and forums so I already knew what was wrong with the car. Just unable Came in for service. Car is as in limp mode. Already did lots of research online and forums so I already knew what was wrong with the car. Just unable to fix it at home. Brought it to dealer and sales person was fast and honest. Responded same day and got the car fix in about 2 days. I always do the work on cars myself so I’ve never taken a car in for service at a dealership. This was my first time and it left a good impression on me and will come again for future services. Better to get it done right and more importantly recorded in the car’s history. Highly recommend this dealership and service department. Speak with Sam in sales, he’ll take care of you! More
by Phoolio
Employees Worked With
Samuel Lafoca
May 19, 2018
Very professional I enjoyed the professional work ethic from all that helped me with this great opportunity I can not thank everyone enough, very happy thank you I enjoyed the professional work ethic from all that helped me with this great opportunity I can not thank everyone enough, very happy thank you More
by Irishgirl
Employees Worked With
Javier Suguimizu, Omar Sahar
May 17, 2018
Great service and staff Great service advisor Michael and wonderful office staff. Everyone is so nice and professional. I appreciate the use of the loaner car and everyone's Great service advisor Michael and wonderful office staff. Everyone is so nice and professional. I appreciate the use of the loaner car and everyone's friendliness and professionalism. More
by kaleiforniakid
Employees Worked With
Michael Figueroa
May 17, 2018
Courteous and professional. Melanie assisted me and made my decision to lease a car very easy. Very pleasant experience as always. Great deal and I am very happy with my choice Melanie assisted me and made my decision to lease a car very easy. Very pleasant experience as always. Great deal and I am very happy with my choice of this car. More
by Steve-yanes
Employees Worked With
Melanie Rhoan, Chris Lanza
May 15, 2018
Great Leasing Experience As soon as I drove into the parking lot and parked I was greeted by Darcy, then Rami who made my experience exceptional. They listened to what I wante As soon as I drove into the parking lot and parked I was greeted by Darcy, then Rami who made my experience exceptional. They listened to what I wanted in a car and I got what I wanted. They were both attentive and very helpful. More
by Dianew
Employees Worked With
Rami & Darcy
May 12, 2018
Great customer service From the moment I pulled up everyone is attentive and helpful. The representatives are very knowledgeable and take their time taking care of individua From the moment I pulled up everyone is attentive and helpful. The representatives are very knowledgeable and take their time taking care of individual concerns, but then again, that has always been my experience at this dealership. More
by MDiana
Employees Worked With
Ian Pitney
May 04, 2018
Exceptional service experience While traveling, our C250 experienced a problem with the fuel delivery system. The service department understood our situation and was able to fit us While traveling, our C250 experienced a problem with the fuel delivery system. The service department understood our situation and was able to fit us in right away. Manny, our service representative, was very aware of our need to continue on our journey as soon as possible. In a couple of hours we were back on the road. During our wait, the staff went out of their way to make sure we were comfortable and kept us updated with the status of the repair. Even though we were out of state residents and did not purchase our vehicle there, we were treated like royalty. We have never experience such courteous service anywhere! Thank You, Mercedes-Benz of Temecula. More
by carguy
Employees Worked With
Manny Henshaw
May 03, 2018
Professional They got to us right away, explained everything and got the vehicle done quickly. Manny was very professional and polite. I would recommend the serv They got to us right away, explained everything and got the vehicle done quickly. Manny was very professional and polite. I would recommend the service center to my friends More
by Alicia
Employees Worked With
Manny Henshaw
