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Mercedes-Benz of Temecula
Temecula, CA
1,354 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,354 reviews
October 30, 2018
2015 Mercedes features I guess one has to purchase the vehicle there to get that 5 stars services First time buyer of a used Mercedes Benz 300 so, I had questions about ho I guess one has to purchase the vehicle there to get that 5 stars services First time buyer of a used Mercedes Benz 300 so, I had questions about how the car features work . Why wasn't the rear view camera working. The service guy stated that there wasn't a camera installed. My first expression with the service guys outside was very helpful and listen to my issues. But, one suggested to talked to a service advisor believe his name was Justin. His facial expressions didn't seem thrill and discussing the issue with him was very vague and quick. So, another service guy Manny came up and sent out Sales Consultant Alex. He stated, that 2015 car wasn't equipment with a rear view camera. I was surprised.😯😏 My overall experience was ok but was looking for more Mercedes friendly environment. Even though, I purchase the Mercedes from CarMax treatment felt like, ",why are you here" alone. It all about sale (profit) then the customer service satisfaction. I was pass on to four different Mercedes representatives wherefore, I knew my present wasn't welcome. I still don't know where to report for service. But, will contact the Mercedes Corporation. More
by Jackson207
Employees Worked With
Ramon Ventura, Alvaro Acevedo, Alex Aftahi, Manny Henshaw, CJ Johnson, Justin Nelson, Steve Usary
October 17, 2018
Service From the mobile service technician to the service advisor it was an A+ experience. Thanks for the refreshing service. I have no more to say. From the mobile service technician to the service advisor it was an A+ experience. Thanks for the refreshing service. I have no more to say. More
by Wendelljackson
Employees Worked With
Brennan king and Chris the mobile tech, Chris Lanza
October 14, 2018
Great Job! I thought the service was very good for a small update for my emissions control. Reza kept me informed as the vehicle went through the process and ev I thought the service was very good for a small update for my emissions control. Reza kept me informed as the vehicle went through the process and even had the RV washed! More
by Happy ex-BMW owner
Employees Worked With
Reza Nejad
October 02, 2018
Wonderful experience The dealership was very well kept, the staff very polite and friendly. Our buying experience was top notch and very timely. From sales to finance, we The dealership was very well kept, the staff very polite and friendly. Our buying experience was top notch and very timely. From sales to finance, we are very satisfied. More
by markiii
Employees Worked With
Javier Suguimizu, Alex Aftahi
October 01, 2018
First time experience We recently moved from Northern California and the differences between Von Housen and MB of Temecula is huge. We miss our dealership in El Dorado H We recently moved from Northern California and the differences between Von Housen and MB of Temecula is huge. We miss our dealership in El Dorado Hills. More
by Abarca1
Employees Worked With
Reza
September 26, 2018
Service Temecula Mercedes Benz has always been upfront with their information on what had been serviced to your vehicle. The building is very clean, and the Temecula Mercedes Benz has always been upfront with their information on what had been serviced to your vehicle. The building is very clean, and the staff are very professional, and above all, outstanding customer service. More
by Pmalmanzor76
Employees Worked With
Alvaro Acevedo
September 23, 2018
Pleasant experience! I didn’t expect to purchase a Mercedes Benz when my family and I visited this dealership today. We’ve been window shopping for several months now and I didn’t expect to purchase a Mercedes Benz when my family and I visited this dealership today. We’ve been window shopping for several months now and couldn’t pass up the deal that was offered us. Thank you Omar for the pleasant experience! More
by Lukemay24
Employees Worked With
John as Sales Manager? And Jason in Finance. , Omar Sahar
September 21, 2018
Service is always excellent. Our experience with this service center has always been excellent. Our recent visit on Sept 20th was handled by Jose Hernandez and he was excellent. Our experience with this service center has always been excellent. Our recent visit on Sept 20th was handled by Jose Hernandez and he was excellent. The shuttle service driver is very nice and courteous. More
by lyon
Employees Worked With
Jose Hernandez
September 16, 2018
Good helpful friendly staff I liked service except every time I bring my car in the service takes longer and a problem happens. For example there was a recall on my radio and th I liked service except every time I bring my car in the service takes longer and a problem happens. For example there was a recall on my radio and they did it and now I have no volume so I dropped off my car on sat and nothing will be done until monday. More
by Zil
Employees Worked With
Raiza
September 12, 2018
Service / Battery Replacement Showed up to dealership with no appointment needing my car serviced right away. Dead battery and engine light on. They got me in no problem and right Showed up to dealership with no appointment needing my car serviced right away. Dead battery and engine light on. They got me in no problem and right away. My service advisor was very friendly and accommodating and informed me of the status of my car frequently and tried to get me out as soon as possible. More
by Kam1992!
Employees Worked With
Brennen King
