Mercedes-Benz of Tampa

I purchased a vehicle from Mercedes Benz of Tampa beginning on 1/14 - my advisors name was Carlos. The communication was pretty good in the beginning, of course since the dealership is trying to make beginning on 1/14 - my advisors name was Carlos. The communication was pretty good in the beginning, of course since the dealership is trying to make a sale. Once the money was sent over, an significant increase in being ignored and lack of communication developed. The vehicle needed to be shipped to me and that was of course delayed due to the recent winter weather that was happening in the south but I was left in the complete dark throughout most of the shipping process. Was told it would be picked up for sure one day, the next day I hear back saying it wasn’t picked up but again should be picked up that day, and so on. The cycle continued unfortunately with minimal communication with me directly. When I reached out to Carlos, I was told “This is the reason we don’t like doing shipping”. I then asked for a refund of the shipping costs and I would instead fly and pick up the car myself. I was declined this option adn told it would be picked up that day; However, more empty promises came through and none of that happened as I was told it would be. When I did receive the car, it was absolutely filthy (see photo below) covered with actual oil from another vehicle which can be detrimental to the paint job on the vehicle, so hopefully I don’t begin to have issues with that. All the fluids were also empty needing filled up. Also during the buying process, I was told the vehicle was in “mint” condition. Unfortunately for me, this was not true and since I was unable to do a test drive or check it out in person, now I’m left with numerous repairs to make. Non-disclosed issues / unexpected expenses - Firstly and most importantly, the vehicle is very rough and shakes / vibrates a significant amount at idle, in park, at red lights, etc - anytime the vehicle is on and not actively driving this happens and it literally shakes you enough for your voice to be shaky. Not sure what is causing this but will need to take it into a shop to be fixed. This was an obvious issue while at the dealership which they very much so failed to mention. I **coincidentally** also had a completely flat tire the 2nd time driving the vehicle. There was one nail, one screw, and a small slice in the tire - all which needed fixing. Other significant expenses that were not disclosed are that the TPMS sensors are both shot in the front two tires. The low tire warning is constantly on despite (now) having air in the tires which beeps at you once every 10 minutes while driving and continues throwing error messages - another thing to fix out of pocket. The headlights are both very dull and seem to have water inside of them, needing to be replaced and / or buffed out - another expense. The vehicle showed up with only one car key, which is significantly damaged I may add, so there’s another expense (see photos of damage below). Was told “taxes and everything has been paid” by Carlos; however, also was then told I’ll be owing approximately $1,000 in additional taxes by the state itself - surprise, another expense that I was not expecting. After all of this, I reached out to my advisor who said “I will get with management and make them aware of the situation”; however, guess what - again, no response from anyone besides this in regards to all of these issues I’ve encountered. Definitely not what I would expect from a dealership, let alone a Mercedes dealership. Use this dealership at your own risk. More

Carlos did a great job and made my purchase easy. Would recommend him to a friend. Would recommend him to a friend. More

We purchased a used 2018 Mercedes-Benz SUV November 12th 2024 there was minor damage on the rear bumper, they took it in to fix then damaged the front bumper, paint was chipped they said they would fix it a 2024 there was minor damage on the rear bumper, they took it in to fix then damaged the front bumper, paint was chipped they said they would fix it after the holidays, it is now the 28th of January, no return calls. We've been ghosted. Buyers beware! Do not trust this dealership. More

We purchased a Mercedes-Benz A220 (2019) for my daughter and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover routine maintenance, including Service B. However, when I dropped the car off at your Tampa location today, I received a call from Mr. Zupkosky, who claimed the pre-paid service package was purchased from the Wesley Chapel branch and, therefore, could not be honored at Tampa. While I understand that different branches may operate under separate ownership, I was assured at the time of purchase that Mercedes-Benz services would be universally honored across all locations. Unfortunately, Mr. Zupkosky's supervisor reinforced his claim, asserting that Tampa could not honor the package, which has left me questioning the integrity of your brand’s commitment to customer satisfaction. This situation is both inconvenient and unacceptable. The car remains unfixed, and I am now being asked to pay for Service B, which I have already prepaid. Additionally, I would like to raise a prior issue at the Tampa location. During a previous visit, my daughter was informed that the car’s springs needed replacement. Seeking a second opinion at Wesley Chapel, we were told the springs were in perfect condition and required no repairs. This inconsistency has further led me to believe that the Tampa branch prioritizes inflating repair costs over providing honest and trustworthy service. The unprofessional and dismissive behavior I experienced during my call with Mr. Zupkosky, including his decision to hang up mid-conversation, added to my frustration and disappointment. I emailed this to the CEO of Mercedes USA and the CEO of Mercedes Germany More

they have been servicing my car and every time I go I have to come back with my car having some issues to get a fix because they made a mistake. and no ones care. have to come back with my car having some issues to get a fix because they made a mistake. and no ones care. More

We saw the car which looked like just came in on sept 30th, 2024. Although, the car still has to be certified, repairs & detailed. The sale person assured, will get done before being delivered. We pur 30th, 2024. Although, the car still has to be certified, repairs & detailed. The sale person assured, will get done before being delivered. We purchased & made full payment that same day. We lived 3 hours away in Florida & agreement was made to ship the car when completed. Two days later, the sale person texted us confirming address, said the car is ready to be shipped. I asked about the paint chips that was promised to be done at the body shop, he replied, we did touched up & sent us video of the car. After watching the video, i’v noticed everything looked the same as it was & requested to be done completely & properly. He stated it won’t be. I contacted Mercedes headquarters & w/in an hour, someone from Mercedes Tampa contacted me, apologized & said will takes several days if sent to the bodyshop, which I assured him, we’r ok with this as long as it gets properly done. By now weeks has passed, Helene & Milton storms came through & gone. We contacted the salesman & were told everything got behind due to the storms, told him, we understand the circumstances. We didn’t hear from the dealer again until a couple of days before they shipped the car, which we received on October 27th, almost one month after purchased. We paid for registration & when asked, was told it’s in the mail in 30 days. The car door got repainted but the rubber door seals were missing, the head light still got steamed inside the entire light, the trunk enclosure was chopped off one side & unusable, inside the entire car got dried foods, liquid stains on seats, dashboard, car doors looked like dogs scratched all four doors, outside also looked untouched, the steps dirty on both sides etc……. Immediately, we contacted the sale person via text due to close on Sunday. He assured us will get rectify on Monday. Texted to him Monday said he’s not in until after 11:30am. I left vm for his supervisor at this point & no reply. I failed to mention, weeks before this, many calls but each time we were told to contact another person…. busy with customers. By 2p same afternoon, we decided to file complaints with Mercedes headquarter, once again. Now we’re waiting for Mercedes Tampa to respond to the headquarter, was told ?????? We don’t trust Mercedes Tampa to correct these problems as they failed us repeatedly this past month. We DO NOT recommend this dealership, watch out!!!!!! still waiting….. More