Mercedes-Benz of Tampa

BUYERS BEWARE! !! I am writing to express my extreme disappointment with Mercedes-Benz of Tampa. As a remote buyer paying cash, I worked with a great sales associ !! I am writing to express my extreme disappointment with Mercedes-Benz of Tampa. As a remote buyer paying cash, I worked with a great sales associate by the name of Jason Dees on March 12, 2025, to purchase a vehicle. I signed the paperwork provided by the dealership that day and provided a copy of my ID and insurance card as requested. I received email confirmation for the purchase on March 12, 2025, with a scheduled pickup date of March 29, 2025. I specifically asked Jason whether I should wire the funds or bring a cashier's check and was instructed to bring a cashier's check when I picked up the car on March 29, 2025. Based on this confirmation, I booked a flight from Nashville to Tampa to pick up the car. Two days later, on March 14, 2025, at 9:06 am, Jason called to say that someone else was interested in purchasing the vehicle. He asked for proof that I had booked a flight and requested that I wire the funds immediately. Within an hour, I provided a copy of my flight confirmation and wired the funds, sending confirmation to Jason. Jason confirmed receipt of the wire confirmation and a few hours later confirmed receipt of the funds and assured me that the car is mine. Later that day, I received a call from a sales manager stating that they were returning the funds because the car had already been sold. I explained that I had signed paperwork two days prior and provided funds as instructed. The sales manager said he would look into it and call me back but never did. That same evening, March 14, 2025, Jason confirmed that he had spoken with the general manager and reassured me that the car was mine and that the manager would call me the next day to confirm. On March 15, 2025, at 8:40 am, I received a message from Jason again assuring me that the car is mine and that his manager, Alex Cook, would call me to confirm. After six hours passed without a call from Alex, I followed up with Jason, who said he would make sure Alex contacted me. Approximately 30 minutes later, Alex called to tell me that I was not getting the car because it was being sold to someone else. In summary, Mercedes-Benz of Tampa sold me a car, took my money, and then essentially stole the car from me and gave it to someone else while lying to me for 4 days by assuring me that the car is mine. I highly recommend shopping at another dealership, because Mercedes-Benz of Tampa is not trustworthy and does not deserve your business. More

After purchasing five cars from Mercedes-Benz of Tampa, I can confidently say I have nothing positive to share about this dealership. Their sales tactics are questionable—missing items from window stickers t can confidently say I have nothing positive to share about this dealership. Their sales tactics are questionable—missing items from window stickers that later show up as charges on my MBFS statement, sneaky fees added to deals in hopes I wouldn’t catch them, and an overall lack of transparency. Loyalty means nothing to them, as after-sales support is virtually nonexistent. I’ve been waiting since November for nearly $1,000 worth of missing items from my vehicle, with no resolution in sight. Many of my colleagues, also out-of-state buyers, have faced similar issues. Perhaps local customers receive better treatment, but if you're purchasing from out of state—consider this your warning. More

I purchased a vehicle from Mercedes Benz of Tampa beginning on 1/14 - my advisors name was Carlos. The communication was pretty good in the beginning, of course since the dealership is trying to make beginning on 1/14 - my advisors name was Carlos. The communication was pretty good in the beginning, of course since the dealership is trying to make a sale. Once the money was sent over, an significant increase in being ignored and lack of communication developed. The vehicle needed to be shipped to me and that was of course delayed due to the recent winter weather that was happening in the south but I was left in the complete dark throughout most of the shipping process. Was told it would be picked up for sure one day, the next day I hear back saying it wasn’t picked up but again should be picked up that day, and so on. The cycle continued unfortunately with minimal communication with me directly. When I reached out to Carlos, I was told “This is the reason we don’t like doing shipping”. I then asked for a refund of the shipping costs and I would instead fly and pick up the car myself. I was declined this option adn told it would be picked up that day; However, more empty promises came through and none of that happened as I was told it would be. When I did receive the car, it was absolutely filthy (see photo below) covered with actual oil from another vehicle which can be detrimental to the paint job on the vehicle, so hopefully I don’t begin to have issues with that. All the fluids were also empty needing filled up. Also during the buying process, I was told the vehicle was in “mint” condition. Unfortunately for me, this was not true and since I was unable to do a test drive or check it out in person, now I’m left with numerous repairs to make. Non-disclosed issues / unexpected expenses - Firstly and most importantly, the vehicle is very rough and shakes / vibrates a significant amount at idle, in park, at red lights, etc - anytime the vehicle is on and not actively driving this happens and it literally shakes you enough for your voice to be shaky. Not sure what is causing this but will need to take it into a shop to be fixed. This was an obvious issue while at the dealership which they very much so failed to mention. I **coincidentally** also had a completely flat tire the 2nd time driving the vehicle. There was one nail, one screw, and a small slice in the tire - all which needed fixing. Other significant expenses that were not disclosed are that the TPMS sensors are both shot in the front two tires. The low tire warning is constantly on despite (now) having air in the tires which beeps at you once every 10 minutes while driving and continues throwing error messages - another thing to fix out of pocket. The headlights are both very dull and seem to have water inside of them, needing to be replaced and / or buffed out - another expense. The vehicle showed up with only one car key, which is significantly damaged I may add, so there’s another expense (see photos of damage below). Was told “taxes and everything has been paid” by Carlos; however, also was then told I’ll be owing approximately $1,000 in additional taxes by the state itself - surprise, another expense that I was not expecting. After all of this, I reached out to my advisor who said “I will get with management and make them aware of the situation”; however, guess what - again, no response from anyone besides this in regards to all of these issues I’ve encountered. Definitely not what I would expect from a dealership, let alone a Mercedes dealership. Use this dealership at your own risk. More

Carlos did a great job and made my purchase easy. Would recommend him to a friend. Would recommend him to a friend. More

We purchased a used 2018 Mercedes-Benz SUV November 12th 2024 there was minor damage on the rear bumper, they took it in to fix then damaged the front bumper, paint was chipped they said they would fix it a 2024 there was minor damage on the rear bumper, they took it in to fix then damaged the front bumper, paint was chipped they said they would fix it after the holidays, it is now the 28th of January, no return calls. We've been ghosted. Buyers beware! Do not trust this dealership. More

We purchased a Mercedes-Benz A220 (2019) for my daughter and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover routine maintenance, including Service B. However, when I dropped the car off at your Tampa location today, I received a call from Mr. Zupkosky, who claimed the pre-paid service package was purchased from the Wesley Chapel branch and, therefore, could not be honored at Tampa. While I understand that different branches may operate under separate ownership, I was assured at the time of purchase that Mercedes-Benz services would be universally honored across all locations. Unfortunately, Mr. Zupkosky's supervisor reinforced his claim, asserting that Tampa could not honor the package, which has left me questioning the integrity of your brand’s commitment to customer satisfaction. This situation is both inconvenient and unacceptable. The car remains unfixed, and I am now being asked to pay for Service B, which I have already prepaid. Additionally, I would like to raise a prior issue at the Tampa location. During a previous visit, my daughter was informed that the car’s springs needed replacement. Seeking a second opinion at Wesley Chapel, we were told the springs were in perfect condition and required no repairs. This inconsistency has further led me to believe that the Tampa branch prioritizes inflating repair costs over providing honest and trustworthy service. The unprofessional and dismissive behavior I experienced during my call with Mr. Zupkosky, including his decision to hang up mid-conversation, added to my frustration and disappointment. I emailed this to the CEO of Mercedes USA and the CEO of Mercedes Germany More

they have been servicing my car and every time I go I have to come back with my car having some issues to get a fix because they made a mistake. and no ones care. have to come back with my car having some issues to get a fix because they made a mistake. and no ones care. More