Mercedes-Benz of Sugar Land - Service Center

I received exceptional service and my service manager Derek was very courteous and helpful. I was going to Mercedes-Benz Greenway, but I will now be coming here instead solely based on the service each t Derek was very courteous and helpful. I was going to Mercedes-Benz Greenway, but I will now be coming here instead solely based on the service each time that I've called and now after my service visit. I also received a coupon from this location which I never received from the Greenway location and this is what prompted to give the Sugar Land location a try. So glad I did!!! More

I have been very appreciative of all the work I have had done at this location. When I brought the car in the first time, Michelle did a great job of explaining to me what all I needed to have done and ther done at this location. When I brought the car in the first time, Michelle did a great job of explaining to me what all I needed to have done and therefore we set up a new date so that I could leave it there long enough to have it thoroughly checked out. Once that was done, she called and gave us an update on what had been found and the time it would take to get it resolved. Everything worked out great and as always, I appreciate her responsiveness and commitment to having the work done in a timely manner!!! Thanks!! Tyrone Turner More

My experience last Friday (my first visit) was top My experience last Friday (my first visit) was top notch!! It started with Randy who was very nice and ended with my personalized message on the sc My experience last Friday (my first visit) was top notch!! It started with Randy who was very nice and ended with my personalized message on the screen when I drove back up to pick up my car. The gentlemen outside had all my Christmas shopping packages loaded in my car for me by the time I was finished paying the cashier where Randy met me to go over the bill. The waiting area looked very nice and seemed to have great coffee but I had no need of that since I was given a loaner car to do my Christmas shopping with. My car also came back cleaner than how I left it :) Nice surprise. My sister was with me and was also very impressed. Ya'll did fantastic on customer support and made me feel very important - thanks to all of you!!! patti ragsdale More

Service was efficient, effective, friendly, informative and overall, I was greatly influenced in a great manner. I would recommend this service and Mr Tamas to all my friends. Very please with all aspect and overall, I was greatly influenced in a great manner. I would recommend this service and Mr Tamas to all my friends. Very please with all aspects of this process. More

We are from the Albany, NY, area...Keeler Motor Car is our dealer there. Derek and every other person we came into contact with were excellent. Talk about Southern hospitality! Derek carefully explaine our dealer there. Derek and every other person we came into contact with were excellent. Talk about Southern hospitality! Derek carefully explained everything about our check-up (B, 20,000 + miles) and we were very impressed at the speed at which we were taken to the loaner area. We were in and out in a short time. The same held true when we picked up our car. Derek came to meet us and once again explained the service that was done. We hope there will be no need to return to the dealership, since our family members will only be in Houston for another year and a half, but we'd definitely buy a car there if the opportunity presents itself. Our own car, which had 17 hours of a buggy road trip on it since we'd driven all the way from New Smyrna Beach, FL, just a few days before, was returned to us in pristine condition, something we really do appreciate. We were shocked that the dealership agreed to take us in for the check-up since it was a holiday week. Thanks to all of you who had anything to do with our experience in Sugar Land. We are very appreciative of your excellent service and friendliness. Nancy and Jim King, Niskayuna, NY, 12309 and NSB, FL. More

I am not sure who did the touch up paint repair on my car. When I bought it there was a scratch on the bumper which Edwin picked up today to have repaired. When he returned it that looked great but I n car. When I bought it there was a scratch on the bumper which Edwin picked up today to have repaired. When he returned it that looked great but I noticed some touch up in another area. He said it was scratched and I had not seen a scratch there but after it was touched up I noticed it immediately. If there was a scratch, I never noticed it but now the touch up is noticeable. I wish they would have left it alone. More

He was very professional. Took care of all isues of my car. I will return to Derek for all my service. He was Very knowable and informing me about what the car needed. car. I will return to Derek for all my service. He was Very knowable and informing me about what the car needed. More

Seen quickly and efficiently without an appointment. Everyone is friendly and helpful! Michelle is delightful, and the young man who gave me a ride to my office was very kind. Everyone is friendly and helpful! Michelle is delightful, and the young man who gave me a ride to my office was very kind. More

I was pleasantly surprised today when Derek Hightower called me and informed me that my part of my service was actually being covered under my warranty! It made my day! Also my car was ready sooner than called me and informed me that my part of my service was actually being covered under my warranty! It made my day! Also my car was ready sooner than I anticipated and it was clean and shiny! Overall, a great day! Thanks! More

My 25th anniversary gift from my husband was my 2008 Mercedes Benz C300. Which I love. He purchased it in Sugarland. I am so glad because the service has been excellent. The people are curteous and very Mercedes Benz C300. Which I love. He purchased it in Sugarland. I am so glad because the service has been excellent. The people are curteous and very knowledgeable when I have asked questions. They really go out of their way to give the best service. More