Mercedes-Benz of Sugar Land - Service Center

Mercedes Benz of Sugarland provides exceptional customer service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationsh service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationships with their customers. If you want to be treated like a valued customer and not a number then I would definitely recommend Mercedes Benz of Sugarland. More

I have owned two Mercedes-Benz vehicles over the last 12 years and I have had at least one of them serviced at three of the four 'local' Houston Mercedes-Benz dealerships. Without a doubt the service I hav years and I have had at least one of them serviced at three of the four 'local' Houston Mercedes-Benz dealerships. Without a doubt the service I have received from Mercedes-Benz Sugarland, and specifically Paul Tamas and Tony Acciarri, has been far above that received from other dealerships, and truly exceptional. Paul has been my service writer since 2007. Paul always makes time for me and works with my schedule, always keeps notes about why my car is coming in for service, always ensures I have a loaner car when necessary, follows up promptly with diagnoses, repair options, and pricing, follows and relays my often 'special' instructions, and let's me know as soon as my car is ready and available for pick up. Paul is always friendly and willing to help. Tony Acciarri is the technician / mechanic who has worked on my car since 2007. Tony takes the time to personally call me or email me with news and recommendations about my car. Tony gives me servicing options that makes sense for my car, the performance I expect, and how I drive. My car is always serviced or repaired correctly the first time, and when my car is returned it is clean, the settings are correct, and there are no negative signs of maintenance that sometimes occur elsewhere (fluids spilled, engine bay out of sorts, greasy fingerprints, repair materials left under hood or in the interior, codes not erased, scratches and dents, etc.). I have a very high level of confidence and trust in both Paul and Tony and have recommended and will continue to recommend them to family and friends. Thank you MB Sugarland, Paul Tamas, and Tony Acciarri for always taking great care of me and my car. More

I use MB of Sugarland, even though I live across Houston. They will pick up your car and drop off a loaner vehicle for you to use. This time, I had miscommunicated with my wife regarding the pickup time an They will pick up your car and drop off a loaner vehicle for you to use. This time, I had miscommunicated with my wife regarding the pickup time and she was at an event with my car. Although I could have been told to reschedule, Juan happily took on the inconvenience of meeting my wife at the event and picking up the car there. This helped us a ton! We will continue to use MB of Sugarland over any of the area dealers. Always a top notch service. More

A few nights ago I had a flat tire. Called Robert Fruge who recommended calling Roadside Assistance. They came within 30 minutes to put the donut on. Very professional and quick changing tire. Drove dow who recommended calling Roadside Assistance. They came within 30 minutes to put the donut on. Very professional and quick changing tire. Drove down to dealership, but by this time, it had closed-gate up. Started to drive around block and noticed a gate was open on the side, as I wanted to drop bad tire off. I commute downtown and was not looking forward to driving on a donut -all highway. A person was just leaving the dealership ( Joseph Kelske ) , and asked if I needed help. He had come back to work by chance, as had left something important he needed and was just driving out as I drove in. What luck! He offered to put the bad tire in his trunk and turn it in to service the next am. He handed me his business card with his name on it. He waited until I was safely out of the lot and assured me he would speak to Robert the next morning. A friend picked me up early the next day to drive me to work, and then drove me back to Sugarland to get a new tire put on the car. What more can you ask - 24 hours after the flat, my car was fixed. Thank you Joseph Kelske for your help. Things happen for a reason, glad you were there when I drove up! Sincerely, Joan W. More

This dealer, its service work is good. I had a This dealer, its service work is good. I had a horrable experience last week on a regular maintenance service. I requested for a regular maintenan This dealer, its service work is good. I had a horrable experience last week on a regular maintenance service. I requested for a regular maintenance and fix on a break wear warning. Service person only quote an expensive yearly maintenance($1200), it's not cover break wear, the whole conversation last for less than one minute. I was misleading to believe at this expenses it cover both. Don't know if the lady forget or intended. I was surprised to receive the 2nd estimate to fix break wear (another $1300), so I ask to terminate further service. From the review, this dealer rated high. So I respond their servey to customer manager. I am still waiting for response so far after 4 days. Donald More

Very prompt and timely service by my Service Advisor Michelle Ward. Worked with me to verify coverage of a warranty item, prior to dropping off my vehicle for other routine service. She also identifie Michelle Ward. Worked with me to verify coverage of a warranty item, prior to dropping off my vehicle for other routine service. She also identified "the car not sounding right" which I wasn't aware of, which caught early a bearing going bad... also under warranty. I appreciate the attentiveness to which she takes her job and the customer interaction position, with great communication. Also, from first arrival, the entire MB-Sugarland Team was friendly, courteous, and minimized paperwork and wait times. Love the efficiency. Have been going for about 4 years and always have good service and experience. Thanks- R.M. More

MBUSA SL was able to accommodate my schedule + loaner car availability with ease. As always, working with / talking to Robert F. is an absolute pleasure. While I would love it if the tires were less expens availability with ease. As always, working with / talking to Robert F. is an absolute pleasure. While I would love it if the tires were less expensive (ML350), I can't complain too much about the product / service pricing. I'd estimated it would cost 2K for everything that needed to be done, and it was $18xx.xx. I was close! One side note: The car was detailed (and it looked beautiful!) The only issue was that I could not lift the rear seat in order to maximize cargo space. The gray, molded cover (behind the driver's side) shifted & covered the release latch. I fussed with it, my dad fussed with it, and finally my husband was able to adjust it so that the seat bottom would lift / seat back would fold down. Perhaps in the future someone could test that to make sure the rear seats are functional (in both upright & folded positions) before the vehicle leaves the detail shop. Thanks for all the professionalism & quality service! Suzi Stanton 281.745.0115 cell More

On a daily basis, I interact with a host of people, both professionally and personally, and I can definitely attest to the SUPREME LEVEL of service and professionalism demonstrated by the employees at the M professionally and personally, and I can definitely attest to the SUPREME LEVEL of service and professionalism demonstrated by the employees at the Mercedes-Benz of Sugar Land. Specifically, Mr. Chou Shu, Assistant Service Manager, delivers outstanding service of the highest caliber with integrity and a genuine smile. Upon arriving at the dealership, he greeted me, promptly attended to my service request, and thoroughly inspected my vehicle to offer assistance and updates that I might need for the optimal performance of my vehicle. I was particularly impressed by the personalized time and attention he provided, and his willingness to answer all of my questions. While my car was being serviced, Mr. Shu provided an update on the anticipated time my car would be completed and personally informed me when my service needs were completed. When I approached my car, it was washed and vacuumed and in pristine condition. Now, that's great service! Should I require any additional services in the future, there's no need to go anywhere else but to Mr. Shu and Mercedes-Benz of Sugar Land. More

My family has worked with Tammy as our adviser on 5 different cars and suffice it to say she has always been incredible. She goes far above and beyond to hunt down and get our issues fixed. I live 2 mi different cars and suffice it to say she has always been incredible. She goes far above and beyond to hunt down and get our issues fixed. I live 2 miles from a different Mercedes dealership and had to take cars of ours there three times in the past with roadside assistance issues. Those experiences reinforced what I already knew -- we get exceptional service from Tammy at Mercedes Benz of Sugar Land. That is why for our normal servicing and other repair and warranty work we take the time to drive 25 miles all the way to Sugar Land to have our cars serviced by Tammy. More