Mercedes-Benz of Sugar Land - Service Center

Mercedes Benz Sugar Land's service department is excellent! My neighbor bought a new Mercedes there and told me what a great dealership it is so I switched my service dealership to Mercedes SugarLa excellent! My neighbor bought a new Mercedes there and told me what a great dealership it is so I switched my service dealership to Mercedes SugarLand and I have been so happy! Michelle is superb. More

I have been experiencing excellent service form this dealership for years and will continue supporting it for many more years to come. My service advisors know me and are very professional. Thanks dealership for years and will continue supporting it for many more years to come. My service advisors know me and are very professional. Thanks More

Your service representative Mr. Chou Shu is the best service people I have ever seen in my life (I am 78 years old). He is knowledgeable and experienced in all aspects of the Mercedes Benz. He his ver service people I have ever seen in my life (I am 78 years old). He is knowledgeable and experienced in all aspects of the Mercedes Benz. He his very friendly toward the people and professional toward his work. I am so impress with his services. More

I can't say enough good things about my experience with your service department this week. Before giving my issue one last try to be resolved, I had taken my car to have the front end fixed five time with your service department this week. Before giving my issue one last try to be resolved, I had taken my car to have the front end fixed five times. I went to the Greenway dealership four times and the North Freeway once. Each time, my car came home unfixed. From the moment I met with Randy Els, who had Dario test drive my car with me in it so he could hear the noise for himself, I was very impressed by the warm and professional atmosphere of this dealership. Everybody treated me so kindly (something I didn't always encounter at Greenway). And instead of giving me a stripped down loaner car, the car I was given to drive had a sunroof and satellite radio. It made the mere 24 hours I had to drive it a pleasure. Not only did I get my car back a day later (instead of days later), Dario was able to fix the problem. For the first time in years, I am able to drive a car that feels and sounds like a luxury car. As I checked out at the cashier's desk, I admitted that I had been so disillusioned with my experience until now, that I wasn't considering another Mercedes for my next car. However, because of the extremely positive experience I had with your service department, I will definitely be making a visit to the dealership when the time comes to buy another car. In the meantime, I will be using your service department exclusively for my service needs. Please extend my gratitude to all of your great service professionals. More

As far as service gies, MB if Sugarland is top notch. My car was picked up for service and a loaner car was brought at that time. Same thing when my car was ready. Ramon did the picking up and dropping off. car was picked up for service and a loaner car was brought at that time. Same thing when my car was ready. Ramon did the picking up and dropping off. He was an absolute pleasure. More

My husband and I went in on Saturday morning simply to have our new plates installed. All we can say is "WOW"! Each and every time we have visited Mercedes Benz of Sugarland we are treated so extremely have our new plates installed. All we can say is "WOW"! Each and every time we have visited Mercedes Benz of Sugarland we are treated so extremely well. Although we visited the service department, Maria Haller took care of everything for us, so unfortunately, we don't recall any service employee names, but they too are all outstanding! When we left the dealership that day all we could do was smile. My husband and I have already discussed that we never want to deal with any other dealership - EVER! WE LOVE MARIA HALLER AND WE LOVE MERCEDES BENZ OF SUGARLAND! Happy New Year! Michael and Kristmas Marron More

When my Mercedes showed that it had experienced a brake system failure, my regular service company recommended Mercedes Benz Sugarland for the warranty service. The service was scheduled for December 24, I system failure, my regular service company recommended Mercedes Benz Sugarland for the warranty service. The service was scheduled for December 24, I expected that it would take several days due to the holidays. When I arrived Randy Els listened to my description of the problem and read the print out from my service tech. He correctly told me that he thought it was a software problem that could be easily fixed in a few hours. I was given a loaner and before noon Randy called to tell me that was car was ready and it had only been a software problem. When I picked up my car it had been washed and a nail was found in the right rear tire that they pulled and plugged. From start to finish everyone that I encountered was professional, knowledgeable and friendly. When my 10 year old Mercedes needs to be replaced, Mercedes Benz Sugarland will be the first place I check. Michele Evans More

I was very pleased with the information that was given to us in terms of what all needed to be done and what could be done at a later date. I was also very thankful for the continuous updates on the status o us in terms of what all needed to be done and what could be done at a later date. I was also very thankful for the continuous updates on the status of our vehicle. I will continue using this location to have our work done on this Mercedes. I have used this location for years and will continue doing so due to the promptness and details that are provided each time we drop our car off for service. Great job and thanks for the continuous updates and the timely manner in which things are handled. More

My husband's favorite car is Mercedez Benz. At first I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considerin I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considering our financial status. I love the smart car and the ML as well. Michell and Tammy rendered quality services. And the operators were courteous and were willing to accomodate my request. Mercedes Benz is so customer-focus. I have not experience this kind of service in the other dealers aound here or in my other cars. I am a quality consultant and my job is to ensure customers are satisfied and delighted. More