Mercedes-Benz of Sugar Land - Service Center

Excellent Service from MB of Sugarland!!! I would like to thank Mercedes of Sugarland for the wonderful experience. Mr. Shu was amazing!!! He explained the service and details of fixing the i I would like to thank Mercedes of Sugarland for the wonderful experience. Mr. Shu was amazing!!! He explained the service and details of fixing the issues. Mr. Shu was friendly and kept a smile which made me feel very comfortable. I am a female that knows absolutely nothing about cars, just moved to Houston not knowing many people, so for Mr. Shu to give me that assurance that everything would be taken care of was AWESOME. Keep up the GREAT work. Definitely the Best Company and Service. More

The only dealership for me!!! This dealership is the best! After taking an older Mercedes to them for 10 years and buying and having my newest Mercedes serviced there, I'd not go This dealership is the best! After taking an older Mercedes to them for 10 years and buying and having my newest Mercedes serviced there, I'd not go anywhere else. Ken Hughes is an excellent salesperson and helped me find exactly what I wanted in a car. Every person who has helped me, greeted me, and worked with me has been friendly, knowledgeable, and extremely sensitive to my needs. The service department is incredible. They are on time, respond to every question and concern I have, and explain things thoroughly. Michelle Ward is the one of the biggest reasons I'll continue to buy my cars and have them serviced there. I have known her for years and she continues to provide the best service ever! She always goes the extra mile and is a true professional! More

upset cust this is a follow up from a review yesterday, Mercedes has contacted me and sent info to help me set up my instrument panel and all is working correct this is a follow up from a review yesterday, Mercedes has contacted me and sent info to help me set up my instrument panel and all is working correctly again, although I still would not recommend the service advisor cedick as he is very rude and perhaps should be in a diff position not dealing with customers. The mgmt. has taken care of my problem therefore I would recommend them for service thanks satisfied customer More

They made it right I brought my vehicle back to Mercedes Benz of Sugarland after a service mistake. They started of rocky but Lance along with the service director have I brought my vehicle back to Mercedes Benz of Sugarland after a service mistake. They started of rocky but Lance along with the service director have since made it right. I'm relieved and my faith in Mercedes Benz of Sugarland though temporarily derailed has been restored completely. I will continue to use and recommend them to all of my friends. More

Great service experience! Have been going to MB SugarLand for years now and the service experience is always the highest quality. Attention to detail and ease of the overall ex Have been going to MB SugarLand for years now and the service experience is always the highest quality. Attention to detail and ease of the overall experience in second to none. More

Very friendly service We have been used their service several times, they are very friend and work effectively. Provide us professional quality service every time we need. We have been used their service several times, they are very friend and work effectively. Provide us professional quality service every time we need. Thanks! More

Professional & explains repairs clearly Mr. Shu has always been a pleasure to work with. He clearly explains the reason for repair and is professional. Emails are promptly replied to as we Mr. Shu has always been a pleasure to work with. He clearly explains the reason for repair and is professional. Emails are promptly replied to as well. Thank you very much. Jaison More

Tammy is a consummate professional, who knows her clients well and her service department even better. She provides efficient, courteous, prompt and personalized service and is an absolute pleasure to deal w well and her service department even better. She provides efficient, courteous, prompt and personalized service and is an absolute pleasure to deal with. She goes out of her way to keep the customer informed, reassured and ultimately perfectly satisfied with every aspect of the service experience. I always know my car will be ready as promised, and perfectly serviced, and Tammy makes the experience of taking my car to the dealership not only painless, but enjoyable. She's a keeper :-) Thank you, Tammy, for being an outstanding service representative/manager for me for over four years! More

Used to use MB Greenway and felt they really did not care about me or my car. MB Sugarland is a breath of fresh air. Mr. Shu has great bed side manner and is caring and professional. Will continue to use about me or my car. MB Sugarland is a breath of fresh air. Mr. Shu has great bed side manner and is caring and professional. Will continue to use them. More

They quoted a cost to repair my car, and stuck to the estimate even after hitting a couple of roadblocks that took some extra time. The quality of work was very good. They did what they said they would estimate even after hitting a couple of roadblocks that took some extra time. The quality of work was very good. They did what they said they would do, when they said they would do it, and for the price quoted. This is more than I can say for MOST auto-service shops in Houston. Jeff AMG Fan More