Mercedes-Benz of Sugar Land - Service Center

Euphemism In my experiences with Sugarland Mercedes Benz the service team goes above and beyond my expectations in providing exceptional service to its customer In my experiences with Sugarland Mercedes Benz the service team goes above and beyond my expectations in providing exceptional service to its customers from the sales dept to the service dept. I was assigned Cedric Milton as my service advisor, who exhibits thorough knowledge and answers to the inquiries I present to him. Whether it be a S550 or CLA250, I walk away satisfied. I have been coming there for two years now and Mr Milton & the team provides immeasurable care as they did during my very first visit. I always walk away fully satisfied. Thanks again, Sam!!! More

WORST SERVICE EXPERIENCE EVER I recently had my car diagnosed at Mercedes-Benz of Sugar land. I took the car there and told them my struts needed to be replaced, an alignment neede I recently had my car diagnosed at Mercedes-Benz of Sugar land. I took the car there and told them my struts needed to be replaced, an alignment needed to be done, that my wheel was smoking, and some lights were coming on. I was told I needed to replace two back struts, get an alignment, to replace bellows, and that my wheel was NOT smoking. I agreed to the $4,348.16 repair. I picked the car up on February 23 and literally 3 miles down the road the same light (the light is a symbol of a car with an arrow pointing up) came on... I later took the car back and was told the reason the light came on is because my compressor went out. Both Brian and Steve Stojack told me after I had the service done, that there is a possibility that other parts can go out when you get this type of job done. Why wasn't I told this prior to me making a decision on whether it was worth getting my car repaired or to just go ahead and sell it? At one point Brian Don even told me "We're not your financial advisors". HORRIBLE EXPERIENCE. LITERALLY WORST SERVICE AND CUSTOMER SERVICE I HAVE EVER RECIEVED FROM A COMPANY. WORST CUSTOMER SERVICE MOSTLY HAS TO DO WITH HIGHER UP MANAGEMENT SUCH AS BRIAN DON AND STEVE STOJACK More

Don Pagano is AWESOME Don Pagano gets 5 stars!! I almost wish that I needed to go in more often for service just to visit with Don. I took my vehicle in for service recent Don Pagano gets 5 stars!! I almost wish that I needed to go in more often for service just to visit with Don. I took my vehicle in for service recently and Don had me in and out quickly. Don has an awesome personality and as a customer who has observed him with other customers, I get the feeling that he actually cares about making sure that your service experience is great. This was my second service visit with Don. My first visit was for a windshield replacement and Don had the windshield ordered and installed in less than 3 business days (It would have been even less time but it was during the Labor Day holiday weekend). I love this guy and hope that MB Sugar Land keeps him around for at least the length of time that I have a MB, which I anticipate being until I retire! Thank you Don for first class service! More

Excellent customer service Recently got my 2014 ML350 serviced at MB Sugarland. Shawn was my service advisor, was very impressed with his customer centric attitude. Will be reco Recently got my 2014 ML350 serviced at MB Sugarland. Shawn was my service advisor, was very impressed with his customer centric attitude. Will be recommending him to all my colleagues and friends who own Mercedes. Keep up the great work Shawn, you are an asset to MB Sugarland. More

Michelle is excellent Got my 2015 ML350 serviced at MB Sugarland, specifically requested for MIchelle. She is outstanding and is a bench mark for Service Managers. Thanks Got my 2015 ML350 serviced at MB Sugarland, specifically requested for MIchelle. She is outstanding and is a bench mark for Service Managers. Thanks Michelle. More

Don Pagano goes above and beyond! Perfect example of why everyone should get the windshield protection plan at the time of purchase. Please keep that in mind. Driving along the f Perfect example of why everyone should get the windshield protection plan at the time of purchase. Please keep that in mind. Driving along the freeway and a huge rock came out of nowhere and hit the windshield causing several huge cracks and a small bullet hole type of crack. I immediately called MB Sugarland Service and was transferred to Don Pagano. This was my first call in for service so I was truly amazed at how easy this process was. Don was able to have my new windshield ordered and installed within a few days (would have been even sooner if it had not been for the labor day holiday). The windshield now looks exactly like it was before and I have not had any issues with the work done. Don kept me apprised every step of the way regarding my vehicle and I was able to pick it up the same day. I am very happy. I received first. class. service! More

First. Class. Service. The entire staff at MBSL is top notch. Service is without a doubt first class. All concerns and scheduled maintenance is always addressed and done in The entire staff at MBSL is top notch. Service is without a doubt first class. All concerns and scheduled maintenance is always addressed and done in a timely manner. More

appaulled i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the service here that they took their car to other dealership for service. Last yr I had a prob with my service advisor Cedric I wrote a neg review and immediately got a call from Steve stojack who at the time was the new service mgr he was helpful and resolved my issue so I retracted my review. (Wish I had not now) well my husband called to get Maintenence done and was rudely told we cannot get our service there anymore. REALLY after yrs of servicing my car I complain one time against a service advisor and this is how im treated well I contacted mr Steve stojack who apparently thinks he's a big shot now and he was RUDE. started making up all sorts of stuff that we allegedly complained etc. WOW you'd we wise to stay clear from this dealership for buying and surly for repairs THE whole service dept needs to know how to treat customers and a new management team. We have used them for no less then 9 years!!! I guess they have too many customers and are selective on who they want,,this is my second Mercedes and I most likely will NOT buy another one,, I'm seriously speechless ! More