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Mercedes-Benz of Sugar Land - Service Center
Sugar Land, TX
131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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131 Reviews of Mercedes-Benz of Sugar Land - Service Center
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January 24, 2012
Mr. Shu was a very wonderful person to work with & He was informative every step of the way. I look forward to working with him in the future. was informative every step of the way. I look forward to working with him in the future. More
by veronica.seaborne
Employees Worked With
Mr. Shu
January 24, 2012
We have owned several Mercedes which we purchased from Sugar Land Mercedes. Over the years, we have serviced our cars there and have been happy with the experience. We were recently assigned a new servi Sugar Land Mercedes. Over the years, we have serviced our cars there and have been happy with the experience. We were recently assigned a new service representative, Tammy Stafford, whom did an exception job. She was even more attentive than our last service representative. We would definitely recommend Tammy Stafford. More
by patrickberrios
Employees Worked With
Tammy Stafford
January 09, 2012
Dennis was responsive to my questions, explaining the process and the services scheduled. He also called me twice to let me know the status of the repairs and when my car was ready. The loaner-car folks process and the services scheduled. He also called me twice to let me know the status of the repairs and when my car was ready. The loaner-car folks were also excellent, as was the staff outside greeting me upon my arrival and departure. Thank you for your great service. More
by mtaher
Employees Worked With
Dennis Orts
December 21, 2011
Worst service I've ever received. They did not even care to own up to their mistake and negligence. I brought my vehicle in to get it checked about a noice the power steering was making. Tammy from the serv to own up to their mistake and negligence. I brought my vehicle in to get it checked about a noice the power steering was making. Tammy from the service department toped it off without giving it a full inspection and gave the car back to me. After a couple of months I took it to a different dealer to get a regular service and they did their job right and found a leak on the steering rack, but told the unfortunate news that my warranty had just expired 15 days earlier and I had to pay out pocket for the repairs. If the mercedez benz dealership in Sugarland would've done their job right and taken care of the problem when I tried to get them to check the problem, my car would've been fixed under warranty. They've lost a customer for life. More
by verozapito
Employees Worked With
Tammy Stafford
December 20, 2011
My 2008 E350 went in for service for a gas smell. During the fix it was recommended that the front brake pads be replaced. Even though they still had a good 5mm (approx 1/4')of pad remaining (which at the the fix it was recommended that the front brake pads be replaced. Even though they still had a good 5mm (approx 1/4')of pad remaining (which at the time I was not told). Hence I agreed to have them replaced. Upon inspection of the old pads the brake wear sensor was about 1-2mm away from being contacted and with 5mm of pad remaining, it did not appear critical that the brake pads be replaced. Further after MB service repaired the fuel smell issue, they returned the car with a very strong smell of gas inside the cabin that was reported at the time of pickup but ignored by the service adviser. Stating that it will go away in a few days ... which it did not! The car had to be returned a second time to have the interior thoroughly cleaned. I received an email exchange with MB Sugar Land VP Service who never appologies for returning the car with the gas smell and further fails to recognize that while technically correct in his call to replace the brake pads, there was still a great deal of pad remaining! Poor customer service at MB Sugar Land! With a VP Service like Daryl Eckert that would rather brow beat the customer then recognize the issue and never apologizes for returning the car with an interior that had a strong smell of gas. More
by kpaul1285
Employees Worked With
Daryl Eckert - Vice President-Service
December 18, 2011
The Service Team at MB Sugar Land has been an excellent experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! More
by Eva Johnson
Employees Worked With
Tammy Stafford
December 06, 2011
Everything was great. Thanks! Tammy was exceptional as always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. More
by phenicie
Employees Worked With
Tammy Stafford, Alex (driver)
November 27, 2011
Mercedes of Sugar Land has been great to work with, my office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehic office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehicle. Jenna, Robert, and Sabrina were all great to work with in service,there was one other lady but I cannot remember her name. I took my car in for a regular service and they noticed the wheels needed work so it took a extra day to finish. They furnished me a loaner car and could not have been any better to work with. I bought my first Mercedes out of Austin but Mercedes of Sugar Land is where I will do bisiness in the future, no dis-respect to Austin they were good also. More
by rickwilson6
Employees Worked With
Jeanna in service and Stan in sales, and a number of other people.
November 21, 2011
My service experience with Mercedes of Sugar Land was great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes d great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes declined to do the work stating that they were not setup to do alignments on non Mercedes wheels. When I called Mercedes of Sugar Land, the service scheduling assistant even got the service manager on the phone to verify that they can do the alignment. She also went ahead and got me a loaner without me asking since she knew the alignments took a couple of hours. My service advisor, Haider Jaffar, was also great. He explained the work completely and got me in and out very fast. He even went and got my car personally, after he saw me waiting when the valets were running behind. The loaner they gave me was also very nice and clean. And the cherry on top was that they were cheaper then Greenway. I will be taking my car to Mercedes of Sugar Land for service in the future even though they are not the closest dealership to me. More
by bigroot
Employees Worked With
Haider Jaffar
September 07, 2011
Truly disheartening to know a dealership like this can remain in business. My experiences with them have been the worst at any dealership in my driving history. I took the car in for a small routine main remain in business. My experiences with them have been the worst at any dealership in my driving history. I took the car in for a small routine maintenance item. They parked the car in the back lot for 3 days while waiting for a warranty official to examine the car. I received a call that the back windshield had "blown out" and "how did I want to handle the $2,600 replacement". IMAGINE my surprise. (I found out subsequent that, though rare, windows can crack from heat but it is due to faulty glass being installed initially.) I gave up fighting and paid the bill. When I picked up the car there was glass still all over the floorboards, a large grease stain on the leather, one of the seat belts was cut and a quarter size chunk of paint had been gouged from the driver's side door. Begrudgingly they repaired the damage that THEY had done, but would only touch up the door and refused to properly repaint it. In total they had my car one day short of a month. The car is an SL500 and when the temperatures finally got cool enough I lowered the top. Much to much surprise a four foot section of the rear deck trim came off and thudded in the trunk. It had not been locked in place as I found 3 of the 4 attachment pieces rolling around in the trunk. IF YOU USE THIS DEALERSHIP YOU ARE SUPPORTING THEIR DESPICABLE BUSINESS PRACTICES!! More
by sgstex
Employees Worked With
4
