Mercedes-Benz of Sugar Land - Service Center

I arrived before the service department was open and without and appointment.A service agent greeted me, asked what issues I need addressed and showed me to the waiting area.Within five minutes My car w without and appointment.A service agent greeted me, asked what issues I need addressed and showed me to the waiting area.Within five minutes My car was heading back to be repaired and I was out within and hour and half. The agent Brent Menning checked back with me a few times during the repair keeping me informed. I could not be nore pleased with this dealerships service department. More

The service was excellent! I came in on a Monday morning without an appointment. Doug gave me his utmost attention and got my car serviced so quickly I just waited for it, took just over an hour. The wait without an appointment. Doug gave me his utmost attention and got my car serviced so quickly I just waited for it, took just over an hour. The wait was even pleasant – I had an opportunity to finish reading a book I had started. I really appreciate that they didn’t try to sell me services that I didn’t request or need. All of my issues were addressed and my car was cleaned – it just doesn’t get any better than that! Thanks for your service team. More

Robert Fruge has been my service manager since I started bringing my car to Sugar Land Mercedes. He has always been and continues to be very helpful and friendly. I can count on him to be honest and direc bringing my car to Sugar Land Mercedes. He has always been and continues to be very helpful and friendly. I can count on him to be honest and direct when it comes to my service needs. He answers my questions, whether in person or over the phone. I am very happy with Robert and his service. More

MB Sugarland was the best! They picked up my vehicle and brought me a loaner and communicated the status all along the way. They repaired all the problems and the car runs great again! The were always fri brought me a loaner and communicated the status all along the way. They repaired all the problems and the car runs great again! The were always friendly and prompt with all my questions and concerns. More

I have always had a positive experience with Mercedes BEnz of Sugarland. They service both of my Mercedes; the 2007 c230 and my 2008 c300. My service representative was very helpful to me during my last BEnz of Sugarland. They service both of my Mercedes; the 2007 c230 and my 2008 c300. My service representative was very helpful to me during my last service. She immediately welcomed me into the dealership, and addressed my concerns.The thing I appreciated the most, that the dealership is open on Saturday, which is idea for single working parents. I also liked that the service representative was patient and receptive to my 4 year old daughter. It was also made pleasant that the dealership had several things that were child friendly, and kept my daughter entertained....we did leave out with a mercedes teddy bear, but I have to admit I liked it as much as my daughter. More

Excellent dealership, on my best Mbenz experience, this dealership is the best option, the service, staff, attention, etc exceed any expectation. The place is clean, and in order, the workshop looks profes dealership is the best option, the service, staff, attention, etc exceed any expectation. The place is clean, and in order, the workshop looks professional, nd all the personnel, take very series the costumer attention. my congratulations. More

1st service with this dealer as I usually service with Arod Mercedes. The top notch service I received will keep bringing me back. Keep up the great work! Arod Mercedes. The top notch service I received will keep bringing me back. Keep up the great work! More

When I first drove into the dealership, I felt Welcome. I had an appointment and as I was pulling up to the service area, there was already somebody standing out there waiting to direct me to my Service Advi had an appointment and as I was pulling up to the service area, there was already somebody standing out there waiting to direct me to my Service Advisor. Mr. Shultz was so professional and was very skillful in documenting the problems I had with the vehicle and explaining the next steps. While I was waiting for him to finish with the paper work he offered me a cup of coffee which I enjoyed. Then after he was done, he walked me to the Loaner car department. They already had my loaner car set up with my name on it which really saved some valuable time that I didn’t have. It sounds like I took a long time over there, but I was out of there in less than half an hour. I had been to other Mercedes Benz dealerships with appointments and had to wait for over half an hour before even talking to my assigned Service Advisor. After "cleaning up" all the messes that the previous dealership made on my vehicle, it was ready in two days and it drove like a Mercedes once again. I know Mercedes Benz has a standard of performing tasks but I think Mercedes Benz of Sugarland employees go above and beyond to make sure that all their customers get the kind of satisfaction that is rare to find. Thanks to MB Sugarland, I will always go back. More

I really enjoy working with Mr. Shu; he is very knowledgeable, polite and friendly too. I alos think your facility is clean, confortable and pleasant to visit. Every employee greets customers wit knowledgeable, polite and friendly too. I alos think your facility is clean, confortable and pleasant to visit. Every employee greets customers with a smile. Keep up the great work!!!! More

The sales and service representatives of the dealership are professional and attentive. They do their very best to instill confidence that the services will be completed fully and timely, and they provide are professional and attentive. They do their very best to instill confidence that the services will be completed fully and timely, and they provide ready explanations regarding service and warranty matters. More